“…Tourists can relive and review their travel-related experiences through online reviews (Filieri and McLeay, 2014). Online reviews as a new form of online word of mouth have an increasingly important position in the purchase decision-making process (Abubakar and Ilkan, 2016; Assaker and O’Connor, 2020; Kim et al, 2011; Lemon and Verhoef, 2016; Mauri and Minazzi, 2013; Usui et al, 2018), with many online consumers referring to other people's reviews before making purchase decisions (Ayeh et al, 2013; Kim et al, 2011; Lemon and Verhoef, 2016; Mauri and Minazzi, 2013; Wu et al, 2016). Electronic word-of-mouth (eWOM) “refers to any positive or negative statement made by potential, actual, or former consumers about a product or company, which is made available to a multitude of people and institutions via the Internet” (Filieri, 2015: 1262).…”