The Pluralistic Usability Walk-Through Method

Riihiaho, Sirpa

doi:10.1177/106480460201000306

Cited by 10 publications

(10 citation statements)

References 3 publications

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“…HRI '17 Companion, March 06-09, 2017, Vienna, Austria ACM 978-1-4503-4885-0/17/03. http://dx.doi.org/10.1145/3029798.3038339 walkthrough [7] and the card sorting task [8]. The purpose of the pluralistic usability walkthrough is to have users and usability experts observe a typical use case of the interface and garner feedback on the tasks performed using the interface [7].…”

Section: Figure 2: Asm User Interfacementioning

confidence: 99%

“…http://dx.doi.org/10.1145/3029798.3038339 walkthrough [7] and the card sorting task [8]. The purpose of the pluralistic usability walkthrough is to have users and usability experts observe a typical use case of the interface and garner feedback on the tasks performed using the interface [7]. This feedback can be commentary on the design of the interface, areas of the task that the user might be having difficulty performing, or if the presentation of information in the training materials was unclear.…”

Section: Figure 2: Asm User Interfacementioning

confidence: 99%

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Human-Autonomy Teaming and Agent Transparency

Chen

Selkowitz

Stowers

et al. 2017

Proceedings of the Companion of the 2017 ACM/IEEE International Conference on Human-Robot Interaction

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We developed the user interfaces for two HRI tasking environments based on the Situation awareness-based Agent Transparency (SAT) model: dismounted infantry interacting with a ground robot (Autonomous Squad Member) and human interacting with an intelligent agent to manage a team of heterogeneous robotic vehicles (IMPACT). User testing showed that as agent transparency increased, so did human operator performance and trust calibration effectiveness. The expanded SAT model, which includes Teamwork Transparency, is also briefly described.

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Section: Figure 2: Asm User Interfacementioning

confidence: 99%

Section: Figure 2: Asm User Interfacementioning

confidence: 99%

Human-Autonomy Teaming and Agent Transparency

Chen

Selkowitz

Stowers

et al. 2017

Proceedings of the Companion of the 2017 ACM/IEEE International Conference on Human-Robot Interaction

View full text Add to dashboard Cite

show abstract

“…The benefit of using a metaphorical representation, as an icon, is that it allows the user to use pre-existing knowledge while using the interface. usability walkthrough [10] and the card sorting task [11]. The purpose of the pluralistic usability walkthrough is to have users and usability experts observe a typical use case of the interface and garner feedback on the tasks performed using the interface [10].…”

Section: Autonomous Squad Membermentioning

confidence: 99%

“…usability walkthrough [10] and the card sorting task [11]. The purpose of the pluralistic usability walkthrough is to have users and usability experts observe a typical use case of the interface and garner feedback on the tasks performed using the interface [10]. This feedback can be commentary on the design of the interface, areas of the task that the user might be having difficulty performing, or if the presentation of information in the training materials was unclear.…”

Section: Autonomous Squad Membermentioning

confidence: 99%

Human-Autonomy Teaming and Agent Transparency

Chen

Barnes

Selkowitz

et al. 2016

Companion Publication of the 21st International Conference on Intelligent User Interfaces

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We developed the user interfaces for two Human-Robot Interaction (HRI) tasking environments: dismounted infantry interacting with a ground robot (Autonomous Squad Member) and human interaction with an intelligent agent to manage a team of heterogeneous robotic vehicles (IMPACT). These user interfaces were developed based on the Situation awareness-based Agent Transparency (SAT) model. User testing showed that as agent transparency increased, so did overall human-agent team performance. Participants were able to calibrate their trust in the agent more appropriately as agent transparency increased.

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“…The experts and developers were only allowed to speak after the users had exhausted their comments about the task. A later adaption of the method put less focus on inspection, and more on the test of the interface from the users' perspective (Riihiaho, 2002). Hence, walkthroughs in design are based on theories about learning and have been used to make quick evaluations using low-fidelity representations and for involving different stakeholders in the design process.…”

Section: The Service Walkthrough Techniquementioning

confidence: 99%

Representing Future Situations of Service : Prototyping in Service Design

Blomkvist¹

2014

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The cover photos show service representations used for desktop prototyping. They were made by our students in the 'new' service design course 2009 (Blomkvist, Holmlid, & Segelström, 2011a).iii AbstractThis thesis describes prototyping in service design through the theoretical lens of situated cognition. The research questions are what a service prototype is, what the benefits of service prototyping are, and how prototypes aid in the process of designing services. Four papers are included. Paper one suggests that service prototyping should be considered from the perspectives of purpose, fidelity, audience, position in the process, technique, representation, validity and author. The second paper compares research about how humans use external representations to think, with reasons for using prototypes in service design and service design techniques. The third paper compares two versions of a service prototyping technique called service walkthrough; showing that walkthroughs with pauses provided both more comments in total and more detailed feedback. The fourth paper also contributes to our understanding of how prototypes aid in designing services, by connecting the surrogate situation with the future situation of service. The paper shows how the formative service evaluation technique (F-SET) uses the theory of planned behaviour to add knowledge to service prototype evaluations about the intention to use a service in the future. Taken together the research provides a deeper understanding of what prototypes are, and their roles in service prototyping. This understanding is further deepened by a discussion about service as a design material, suggesting that from a design perspective, a service consists of service concept, process and system. The service prototype acts as a surrogate for the future situation of service. The thesis describes what the benefits of using surrogates are, and shows how prototypes enhance the ability to gain knowledge about future situations. This leads to an understanding of prototyping as a way of thinking in design.v

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The Pluralistic Usability Walk-Through Method

Abstract: This simple usability analysis tool can be employed early in the system design phase, when user input can have the greatest impact on successful implementation.

Cited by 10 publications

References 3 publications

Human-Autonomy Teaming and Agent Transparency

Human-Autonomy Teaming and Agent Transparency

Human-Autonomy Teaming and Agent Transparency

Representing Future Situations of Service : Prototyping in Service Design

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