The Play Your Process Method for Business Process-Based Digital Game Design

Abstract

Serious games have been understood as a useful tool to engage, educate and train individuals in many areas. They are also suitable for the business processes management area where it is expected that business-process-based digital games can bring together players (process actors) to better understand and learn organizational business processes. This paper presents a game design method for the development of serious games which aims to provide business process understanding to players, as well as to allow them to reflect on process challenges and difficulties. The design of serious business process games requires game designers to have business process modeling skills and instructions on how to represent business process elements in the game context. This research was conducted using the Design Science Research Methodology, and addresses the challenge of providing a method for the design of serious business process games. The method receives business process models as input and comprises steps to (i) map business process elements into game design elements, game design and development, and (ii) evaluate games with game designers, process actors, and game players. In order to validate the method, a set of games was built and evaluated with players. The designed games were evaluated as to adequate quality, although fun and entertainment can still be improved, and players´ understanding regarding process increase after games are played

Mediador Game: Um jogo baseado em processo de negócio para treinamento organizacional

“…O método Play Your Process [CLASSE et al 2019a], desenvolvido pelo CIBERDEM, apoia a construção de jogos digitais baseados em processos de negócio. O método foi validado em contexto e demonstrou que jogadores, ao jogar um jogo baseado em processo de negócio, têm uma maior compreensão dos processos implementados no jogo.…”

Design de Narrativas para Jogos Digitais Baseados em Processos de Negócio

“…Um outro cenário de aplicaçãoé no contexto de processos organizacionais, onde jogos podem ser desenvolvidos para promover o entendimento de um processo de negócio [Classe et al 2019]. Assim, estes Jogos Digitais Baseados em Processos de Negócio (JDBPN) são "um gênero de jogo sério que busca representar um processo de negócio e seus elementos de maneira lúdica, permitindo que ao jogar, os jogadores consigam compreender, treinar, aprender e refletir sobre as características e desafios dos processos organizacionais" [Classe et al 2019]. , propuseram o método Play Your Process (PYP), com o objetivo de guiar o game designer nas etapas para criação de JDBPN.…”

“…, propuseram o método Play Your Process (PYP), com o objetivo de guiar o game designer nas etapas para criação de JDBPN. Todavia, embora o método PYP contemple a etapa de "projeto de jogo", a estrutura narrativa do jogo aindá e pensada de forma ad-hoc, não havendo um suporteà sua criação [Classe et al 2019].…”

Modeling and Analyzing Social Networks of Games

“…Games also have a huge potential to support education by including entertainment into the learning process (BENNIS;BENHLIMA, 2015;CLASSE et al, 2019). Such kind of games are commonly known as serious games.…”

“…Such kind of games are commonly known as serious games. In this context, Classe et al (2019) developed a new strategy to help humans when designing serious games. Their contribution is a methodology based on business processes that guides the game designer by offering support in tasks where his/her creativity must take place.…”