The Physical Environment of the Office: Contemporary and Emerging Issues

Ployhart, Robert E.

doi:10.1002/9781118311141.ch6

Cited by 75 publications

(167 citation statements)

References 104 publications

Supporting

Mentioning

162

Contrasting

Unclassified

Order By: Relevance

“…Organizations are systems characterized by high levels of interdependency (Katz & Kahn, ); teams are nested within interdependent work systems in which their behaviours impact upon the effectiveness of others. Furthermore, the study of work systems has broadened to consider not only the interconnections of work roles but also the interconnections of processes, technologies, physical environments, and organizational goals in determining psychological, motivational, and behavioural outcomes (Davis, Leach, & Clegg, ). The interconnections within work systems therefore make it important for researchers to broaden the scope of their research when considering the impact of behaviours such as job crafting (Wageman et al ., ).…”

Section: Discussionmentioning

confidence: 99%

Collaborative crafting in call centre teams

McClelland

Leach

Clegg

et al. 2014

J Occupat & Organ Psyc

Self Cite

View full text Add to dashboard Cite

Job crafting research has typically examined the antecedents and outcomes of individual‐level crafting. In this study, we test a model of team‐level or collaborative job crafting using data collected from 242 call centre teams and supervisors' ratings of team performance. The focus on teams with narrowly defined tasks and limited decision‐making responsibility are unique features of this study. As predicted, collaborative crafting was found to relate positively to team efficacy, team control, and team interdependence, which in turn were found to relate positively to work engagement and team performance. The implications for theory development, future research, and practice are discussed. Practitioner points Even in a work environment characterized by low control, there remain opportunities for collaborative job crafting. Collaborative crafting is associated with higher employee engagement and team performance. Call centre supervisors and managers need to be aware of the potential benefits of collaborative crafting to ensure it is not inhibited by their behaviours (such as enhanced monitoring). As positive consequences are associated with collaborative crafting, organizations should consider team training to enhance the collaborative crafting capability of teams.

show abstract

Section: Discussionmentioning

confidence: 99%

Collaborative crafting in call centre teams

McClelland

Leach

Clegg

et al. 2014

J Occupat & Organ Psyc

Self Cite

View full text Add to dashboard Cite

show abstract

“…These affect employees and contribute to (or detract from) the effective performance of their work (Vischer, 2008, Davis et al, 2011.…”

Section: The Concept Of the Workplacementioning

confidence: 99%

The workplace as a factor of job satisfaction and productivity

Fassoulis

Alexopoulos

2015

Journal of Facilities Management

View full text Add to dashboard Cite

Purpose – The purpose of this study is to examine degree of job satisfaction of the University of Athen’s (UOA) administrative staff, specifically regarding the workplace and its impact on their productivity. Design/methodology/approach – Questionnaires were distributed to 160 administrative personnel of the UOA. The study entails descriptive analysis, independent samples t-tests, ANOVA, Pearson correlations (two-tailed) and regression analysis of the data collected. Findings – The results indicate that the UOA’s administrative staff is dissatisfied with most aspects of their workplace, which is characterized by an inability to encourage and support new forms of office work. This scenario was also found to have a negative effect on productivity. In addition, regression analysis showed that satisfaction with the workplace is a significant predictor of employee productivity. Research limitations/implications – A limitation of this study is that the sample was not from the UOA administrative staff that works in more recently constructed office buildings away from the Athens city center. Further investigation would also be needed to identify possible differences in satisfaction with the workspace and its impact on productivity, based on demographic characteristics, such as the level of education and years of employment. Practical implications – The research results may be useful to public institution administrations like that of the UOA, as it highlights changes in the workplace which can have significant impact on employee job satisfaction and productivity, and consequently, the efficiency and effectiveness of the services provided. Originality/value – This study examines aspects of the workspace of a public organization regarding their individual attributes. Given that the existing Greek literature in this field does not contain a discussion on the impact of the workplace on job satisfaction and productivity as far as the public sector is concerned, this paper may contribute to a smoother and more efficient provision of services from its organizations/institutions.

show abstract

“…Research has shown that environmental infrastructure (Ucci, ) and system changes (Hertin et al ., ; King et al ., ) can only reduce an organization's environmental impacts to a limited extent and that employee responses to such changes are a crucial boundary condition (Davis et al ., ). In addition, organizations are increasingly using employee behaviour change interventions to address a range of issues, such as increasing recycling, reducing energy use, reducing greenhouse gas (GHG) emissions, reducing water use and increasing public transport use.…”

Section: Introductionmentioning

confidence: 97%

Changing Behaviour: Successful Environmental Programmes in the Workplace

et al. 2013

Self Cite

View full text Add to dashboard Cite

There is an increasing focus on improving the pro-environmental attitudes, behaviour and habits of individuals, whether at home, in education, travelling, shopping or in the workplace. This article focuses on the workplace by conducting a multi-disciplinary literature review of research that has examined the influence of organization-based behaviour change initiatives. The review includes only research evidence that measured actual environmental performance (e.g. energy use) rather than solely using self-reported methods (e.g. questionnaires). The authors develop an 'employee pro-environmental behaviour' (e-PEB) framework, which contains individual, group, organizational and contextual factors that have predictive relevance across different behaviours and organizations. The review shows that the strongest predictors are environmental awareness, performance feedback, financial incentives, environmental infrastructure, management support and training. A key finding from this review is that attitude change is not necessarily a pre-requisite for behaviour change in the workplace.

show abstract

The Physical Environment of the Office: Contemporary and Emerging Issues

Cited by 75 publications

References 104 publications

Collaborative crafting in call centre teams

Collaborative crafting in call centre teams

The workplace as a factor of job satisfaction and productivity

Changing Behaviour: Successful Environmental Programmes in the Workplace

Contact Info

Product

Resources

About