The perceived usability of the learning management system during the COVID-19 pandemic: Integrating system usability scale, technology acceptance model, and task-technology fit

Abstract

BACKGROUND: The education system has shifted from traditional to online during the COVID-19 pandemic. Thus, the Learning Management System (LMS) is one of the most important and comprehensive learning platforms that support and facilitate online learning during this pandemic. OBJECTIVE: This study explored the perceived system usability of LMS during the COVID-19 pandemic by utilizing Technology Acceptance Model (TAM), Task-technology Fit (TTF), and System Usability Scale (SUS). METHODS: An online survey was utilized to collect data from 502 Filipino students from different academic institutions and different areas of study. RESULTS: Structural Equation Modeling (SEM) indicated that students’ perceived ease of use of LMS had a significant effect on perceived usefulness which subsequently and positively led to students’ perceived satisfaction of LMS. In addition, LMS technology characteristics was found to have a significant effect on LMS task-technology fit which subsequently led to perceived usefulness and perceived satisfaction. Interestingly, perceived satisfaction was found to have a significant effect on students’ perceived system usability of LMS which was calculated using a system usability scale (SUS). CONCLUSION: The findings have implications within the education system globally, particularly in recognizing the relevance of LMS moving forward. Furthermore, since this is the first study that integrated SUS, TAM, and TFF, the conceptual framework can be utilized to evaluate the perceived usability of LMS worldwide.

The impacts of anxiety emotion and behavioral control on student learning management system adoption

“…Thus, a system that is designed to minimize difficulty and increase performance will be perceived as useful. In other fields such as e-government, PU and PEOU were positively related to continuing intention (Hamid et al, 2016) and usability of LMS during the COVID-19 pandemic (Chuenyindee et al, 2022). Hence, we can conclude that online LMSs that are easy to use will positively influence the perceptions of their usefulness in fulfilling tasks and objectives.…”

User Experience and Evaluation of the COMFORT Communication App for Nursing Education

“…Participants also completed the System Usability Scale (SUS), 18 consisting of 10 items implementing a 5-point Likert scale (5 = strongly agree and 1 = strongly disagree). Generated SUS scores can range from 1 to 100; higher scores indicate better usability, with 68 as the average 19 . The SUS has been widely used in information systems research, particularly in evaluating interactive systems 18…”

“…Generated SUS scores can range from 1 to 100; higher scores indicate better usability, with 68 as the average. 19 The SUS has been widely used in information systems research, particularly in evaluating interactive systems. 18…”

Determining factors affecting the perceived usability of air pollution detection mobile application “AirVisual” in Thailand: A structural equation model forest classifier approach

“…(2021a) IU3 I would always install the AirVisual mobile application on my mobile phone when I change my mobile phone in the future. ( Chuenyindee et al., 2022 ); ( Ong et al., 2022 ) IU4 I plan to use the AirVisual mobile application for checking air quality index when I see the weather is different (presence of fog). Perceived Usability PU1 I found the AirVisual mobile application very comfortable to use.…”