The PDCA cycle in practice: the experience of managing subjects of the administration course of the Federal University of Paraíba - UFPB - Campus I

Aires, Renan Felinto de Farias; Salgado, Camila Cristina Rodrigues; Ayres, Kátia Virgínia

doi:10.1504/ijaom.2014.066826

Cited by 4 publications

(1 citation statement)

References 14 publications

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“…Depending on objectives and benchmarking utilization areas, some models may be specified related to it (Quaresma Dias et al, 2009). Deming plan do check act (PDCA) cycle model in researches of (Aires et al, 2014;Silva et al, 2017) the supply-chain operations reference (SCOR) model in researches of (Li et al, 2011;Sellitto et al, 2015) and the data envelopment analysis (DEA) model in researches of (Lim et al, 2011; W. P. Wong & K. Y. Wong, 2008;Wu et al, 2016). Peng Wong and Yew Wong (2008) claimed that because of (a) robust, (b) standardized, and (c) transparent method of DEA, this can be utilized as one of the benchmarking tools.…”

Section: Introductionmentioning

confidence: 99%

Application of Dea in Benchmarking: A Systematic Literature Review From 2003–2020

Rostamzadeh

Akbarian

Banaitis

et al. 2021

Technological and Economic Development of Economy

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Benchmarking is an effective method for organizations to increase their productivity, quality of products, reliability of processes or services. The organization may make a comparison between its performance and that of the peers from benchmarking, and recognize their advantages as well as disadvantages. The main objective of the present systematic literature review has been the study of DEA benchmarking process. Therefore, it examined and gave a summary of various DEA models applied worldwide to improve benchmarking. Accordingly, a list of published academic papers that appeared in high-ranking journals between 2003 and February 2020 was collected for a systematic review of the DEA benchmarking application. Consequently, the papers selected have been classified according to year of publication, purpose of research, outcomes and results. This study has identified eight major applications including: transportation, service sector, product planning, maintenance, hotel industry, education, distribution and environmental factors. They take up a total of 82% of all application-embedded papers. Among all the applications, the highest recent development has been in both the transportation and service sectors. Results showed higher potential of DEA as a suitable evaluation method for the further benchmarking researches, wherein the production feature between outputs and inputs has been practically lacked or very hard to obtain.

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Section: Introductionmentioning

confidence: 99%

Application of Dea in Benchmarking: A Systematic Literature Review From 2003–2020

Rostamzadeh

Akbarian

Banaitis

et al. 2021

Technological and Economic Development of Economy

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The Business Process Management Systems to Support Continuous Improvements

Renna

Izzo

Romaniello

2016

Advances in Educational Marketing, Administration, and Leadership

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In recent years, most universities are facing with the problem of quality management in higher-education systems and institutions. The Countries that have signed the Bologna Declaration are enforced to implement an internal system for quality assurance. One of the key element of a quality management system is the process modelling with delineation of responsibility, authority, procedures and plans. This chapter describes the use of the Business Process Management to support the higher Education Management System at University of Basilicata. The case study developed concerns the following steps: visualizing, measuring, analysing by a simulation environment, and improving the management system. The original contribution of the research concerns the development of a simulation environment using BIZAGI modeller based on BPMN notation in order to analyse and improve the performance of the case study investigated. Moreover, the use of a software based on BPMN can improve quality (error rate reduction), efficiency (saving of time) and agility (implementation of processes of changes)

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The Business Process Management Systems to Improve the Performance of Universities

Renna

Izzo

Romaniello

2020

Handbook of Research on Operational Quality Assurance in Higher Education for Life-Long Learning

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Starting from the application of the Business Process Management to support the Higher Education Management System at University of Basilicata, this chapter focuses on the new developments of state regulation that require implementing a strategic performance system to measure, evaluate, and improve system performance in terms of efficiency, effectiveness, quality, outcome, and customer satisfaction. More specifically, the Italian legislative decree n°150/2009 imposes the implementation of a so-called “performance cycle” in all public organizations. One of the pillars of the “performance cycle” is the process management and the definition of the process map. Then, the Business Process Management developed to support the Higher Education Management Systems can be extended to the entire organization to support and manage the integrated cycle of performance of the University. This allows for developing an adequate risk mapping and assessment.

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The PDCA cycle in practice: the experience of managing subjects of the administration course of the Federal University of Paraíba - UFPB - Campus I

Cited by 4 publications

References 14 publications

Application of Dea in Benchmarking: A Systematic Literature Review From 2003–2020

Application of Dea in Benchmarking: A Systematic Literature Review From 2003–2020

The Business Process Management Systems to Support Continuous Improvements

The Business Process Management Systems to Improve the Performance of Universities

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