The Organization of Discipline: From Performance Management to Perversity and Punishment

Soss, Joe; Fording, Richard C.; Schram, Sanford F.

doi:10.1093/jopart/muq095

Cited by 220 publications

(222 citation statements)

References 20 publications

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“…Ty som Henman slår fast går det inte att till fullo förstå vad politiska reformer får för implikationer om inte förvaltningen och de individer som arbetar där utgör en central del av analysen. Evelyn Brodkin (2007, 2013a, 2013b, 2013c), Michael Lipsky (1980, Lennart Lundquist (1998, Joe Soss, Richard Fording och Sanford Schram (2011Schram ( , 2013 och Celeste Watkins-Hayes (2009 är alla forskare som likt Henman menar att organisationer och individer är centrala aktörer i produktionen av välfärdspolitik. De utgår från att de platser och subjekt genom vilka politiken görs måste studeras då det är på den lokala nivån politiken förhandlas och tar sin slutgiltiga form.…”

Section: Gatubyråkratin: Platser Där Politik Görs Av Individerunclassified

Integrationen och arbetets marknad: Hur jämställdhet, arbete och annat "svenskt" görs av arbetsförmedlare och privata aktörer

Larsson¹

2015

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Section: Gatubyråkratin: Platser Där Politik Görs Av Individerunclassified

Integrationen och arbetets marknad: Hur jämställdhet, arbete och annat "svenskt" görs av arbetsförmedlare och privata aktörer

Larsson¹

2015

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“…Moreover, the study was conducted against the background of the consolidation of a major reform process in which VDAB's caseworkers were granted a higher degree of discretion in their daily work to assess client needs and assign tailored help, tasks, and follow-up meetings. The steering of and within VDAB is inspired by new managerialism (Janssen 2006) but not to the extent that the steering of caseworkers takes the form of 'disciplining' as it is described for instance in the US (see Soss, Fording, and Schram 2011) and Denmark (see Caswell and Larsen 2017). Furthermore, as a result of the recent transfer of authority from the federal state to the regions, caseworkers' role in monitoring and sanctioning clients has been reinforced and places them unprecedentedly in a double and potentially conflicting role.…”

Section: The Re-conceptualization Of Interaction Styles Put To An Empmentioning

confidence: 99%

Interaction styles of street-level workers and motivation of clients: a new instrument to assess discretion-as-used in the case of activation of jobseekers

Parys

Struyven

2018

Public Management Review

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This paper proposes a re-conceptualization and a measurement instrument for street-level workers' interaction styles. Interaction styles are a relevant lens giving insight into how discretion is used and how street-level behaviour affects clients' motivation and engagement. The re-conceptualization builds on a revision of May and Winter's interaction style concept from the perspective of the psychological self-determination theory. Data from 349 caseworkers of the Flemish employment service were collected via an online survey and analysed with factor and latent class analysis. Findings support a four-dimensional interaction style concept and reveal seven types of caseworkers along these dimensions.

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“…It does not only reflect individual preferences, but is shaped by organizational routines, tools and norms (Soss et al, 2011;Brodkin, 2011). Brodkin (2007) draws attention to two facets of discretion.…”

Section: Theoretical and Analytical Frameworkmentioning

confidence: 99%

O papel da burocracia de nível de rua na implementação e (re)formulação da Política Nacional de Humanização dos serviços de saúde de Porto Alegre (RS)

Lima

D'Ascenzi²

2017

Rev. Adm. Pública

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This article analyzes the implementation of the National Humanization Policy in basic health units of Porto Alegre. For this, we analyzed interaction that emphasizes the process of mutual influence between the planning of public policy and characteristics of local implementation. Thus, this perspective is from the context of operations of street-level bureaucracies, emphasizing the role played by its discretion. The study was qualitative with the use of primary and secondary data. We examined implementers, given the lack of training in the policy framework, as well as perceptions on the lack of resources and low levels of support, which forged a peculiar understanding of the goals and strategies of public policy. They created a vision of what it would mean to humanize the service when adjusted to local preferences and needs. Keywords: public policy; implementation; street-level bureaucracy.O papel da burocracia de nível de rua na implementação e (re)formulação da Política Nacional de Humanização dos serviços de saúde de Porto Alegre (RS)Este artigo analisa a implementação da Política Nacional de Humanização nas unidades básicas de saúde de Porto Alegre. Para isso, foi utilizada a abordagem de análise baseada na interação que enfatiza o processo de influência mútua entre o plano da política pública e as características dos espaços locais de implementação. Assim, situa o olhar nos contextos de atuação das burocracias de nível de rua, ressaltando o papel exercido por sua discricionariedade. A pesquisa foi qualitativa com a utilização de dados primários e secundários. Averiguou-se que os implementadores, diante da falta de treinamento nos marcos da política, da percepção de carência de recursos e do baixo grau de apoio, forjaram um entendimento peculiar dos objetivos e das estratégias da política. Eles criaram uma visão do que seria humanizar os serviços, inspirada pela estrutura normativa e ajustada às preferências e necessidades locais. Palavras-chave: políticas públicas; implementação; burocracia de nível de rua.El papel de la burocracia de nivel de calle en la implementación y (re)formulación de la Política Nacional de Humanización de los servicios de salud de Porto Alegre (RS) Este artículo analiza la implementación de la Política Nacional de Humanización en las unidades básicas de salud de Porto Alegre. Para ello, se utilizó el método de análisis basado en la interacción que hace hincapié en el proceso de influencia mutua entre el plan de las políticas públicas y las características de los espacios locales de implementación. Por lo tanto, la mirada se encuentra en el contexto de la operación de las burocracias del nivel de la calle, haciendo hincapié en el papel desempeñado por su discreción. El estudio fue de tipo cualitativo con el uso de datos primarios y secundarios. Se averiguó que los implementados, delante de la falta de entrenamiento en los marcos de la política, de la percepción de carencia de recursos y del bajo grado de apoyo, forjaron un entendimiento peculiar de los objetivos y de las estrategias ...

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The Organization of Discipline: From Performance Management to Perversity and Punishment

Cited by 220 publications

References 20 publications

Integrationen och arbetets marknad: Hur jämställdhet, arbete och annat "svenskt" görs av arbetsförmedlare och privata aktörer

Integrationen och arbetets marknad: Hur jämställdhet, arbete och annat "svenskt" görs av arbetsförmedlare och privata aktörer

Interaction styles of street-level workers and motivation of clients: a new instrument to assess discretion-as-used in the case of activation of jobseekers

O papel da burocracia de nível de rua na implementação e (re)formulação da Política Nacional de Humanização dos serviços de saúde de Porto Alegre (RS)

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