2023
DOI: 10.1108/k-09-2022-1205
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The optimal capacity decision of the catering merchant in omnichannel – service, production and delivery capacity

Abstract: PurposeOmnichannel sales have provided new impetus for the development of catering merchants. The authors thus focus on how catering merchants should manage capacities at the ordering, production and delivery stages to meet customers’ needs in different channels under third-party platform delivery and merchant self-delivery. This is of great significance for the development of the omnichannel catering industry.Design/methodology/approachThis paper formulates the capacity decisions of omnichannel catering merch… Show more

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Cited by 4 publications
(1 citation statement)
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“…In addition, the model included control variables covering the characteristics of the respondents and the organizational context of the research expressed by the characteristics of the companies they represented. In particular, we used industry as a control variable to capture, among other things, the potential impact of specific employment characteristics in different industries (e.g., [146,147]) on the development of employee readiness for GHRM. Most of the control variables were measured using R. Likert ordinal scales expressing the intensity of a given characteristic.…”
Section: Variables and Measuresmentioning
confidence: 99%
“…In addition, the model included control variables covering the characteristics of the respondents and the organizational context of the research expressed by the characteristics of the companies they represented. In particular, we used industry as a control variable to capture, among other things, the potential impact of specific employment characteristics in different industries (e.g., [146,147]) on the development of employee readiness for GHRM. Most of the control variables were measured using R. Likert ordinal scales expressing the intensity of a given characteristic.…”
Section: Variables and Measuresmentioning
confidence: 99%