The Nexus of Perceived Organizational Support, Job Satisfaction, Job Motivation on Turnover Intentions of Pharmaceutical Sales Executives using Structural Equation Modeling

Abstract

In developing countries, there is arguably little or no research study done to evaluate the outcome of path analysis of Job satisfaction (JS), Job motivation (JM), Perceived organizational support (POS), and Turnover Intentions (TIs) on sales professionals in the pharmaceutical marketing industry, using structural equation modeling techniques (SEM). The objective of the study was to evaluate the direct and indirect effects of the relationship between Job satisfaction (JS), Job motivation (JM), Perceived organization support (POS), and Turnover intentions (TI). TI was operationalized as an Intention-to-leave firm for another in the same Industry (TWI) and Intention-to-leave industry entirely (TWO).

The impact of firm based organizational citizenship behavior on continuance and normative commitment among pharmaceutical executives: An SEM approach

“…About two-thirds of the study participants are male (n = 264, 65.8%) and one-third are female (n = 137, 34.3%). This reflects the prevalent gender distribution of the pharmaceutical workforce in Nigeria as suggested by other studies (Oamen, 2021;Oamen & Omorenuwa, 2021). In terms of marital status, 208 (51.9%) are married, and 191 (47.6%) are single.…”

“…The reciprocal behavior and attitude of a person to the action or inaction of their manager or employer depend largely on what they gain or are expecting to benefit in return for services rendered (Cropanzano & Mitchell, 2005;Organ, 1988). Globally, the key characteristics of the pharmaceutical marketing and sales sector are principally focused on medicine supply to the private and public health sectors through distribution channels (Inayat & Khan, 2021;Oamen, 2021). These channels include distributors, retailers (hospitals, clinics, and pharmacies), and direct to the final consumers.…”

“…The human and social relations in the workplace have been the subject of empirical studies aimed at identifying best practices and strategies to enhance, engage, develop, motivate, and retain a productive workforce (Ahmad et al, 2020;Inayat & Khan, 2021;. However, in the pharmaceutical marketing industry, challenges associated with ensuring work satisfaction, commitment to organizational objectives, poor remuneration, inadequate work tools, employer-employer conflict, work climate, and turnover rates are still ongoing concerns (Babapour et al, 2018;Oamen & Omorenuwa, 2021;Triantafillidou & Koutroukis, 2022). Hence, this scenario situates the social exchange theory as a basis to further our understanding of the relevance of exploring employee and management relations within the context of organizational behaviors-organizational commitment and citizenship.…”

“…The pharmaceutical marketing industry in a developing country like Nigeria has a fast-growing potential and capacity to meet both medicine supply needs and create jobs. Sadly, the industry largely experiences high turnover rates within the industry as well as exit to other industries (Oamen, 2021;Oamen & Omorenuwa, 2021). This creates the conceptual basis to investigate the relations between the constructs of organizational citizenship and organizational commitment to improving human resource management practices in the pharmaceutical industry.…”

Quiet Quitting: Building a Comprehensive Theoretical Framework

“…Lack of motivation, which is a result of the effects of these characteristics of managers on employees and which decreases organizational commitment (Zhou et al, 2022), is also thought to cause employees to exhibit QQB. While it is seen that employees with high motivation levels are more willing to achieve organizational goals (Oamen & Omorenuwa, 2021), it is seen that unmotivated employees do not offer the best they can do in matters related to their jobs and therefore contributes less to organizational performance (Feria et al, 2018), and since this situation is similar to the behaviors of employees who exhibit QQB, it is seen that it provides a basis for the argument that lack of motivation is the reason for QQ.…”