The Need for Emotional Intelligence Skills among Knowledge Workers at the Tertiary Level

Abstract

Abstract-The concept of emotional intelligence is gaining more importance in academic settings as it is believed that educators who can regulate their emotions positively will be more effective lecturers, generating a positive teaching and learning environment Thus, this study explores the level of agreement on the four components of emotional intelligence skills among lecturers in public and private universities in Perak, Malaysia The research methodology used a descriptivesurvey of the exploratory type involving 275 permanent lecturers from the selected universities chosen through simple random sampling. The survey instrument for this study is a set of questionnaire which is an adapted version of the items in the Emotional Skills Assessment Process (ESAP) combined with the elements of the knowledge workers and self-evaluation of teaching effectiveness (SETE).Findings revealed that the highest mean on the level of agreement for emotional intelligence from both types of institutions was for the emotional intelligence component of self-management skills while the lowest mean was recorded for the component of intrapersonal skills.

Academic managerial competency in Australia, New Zealand, and Malaysia: validity and factorial invariance of an Australian Scale in the Malaysian context

“…Focusing on Malaysia as a globally recognized education hub in South East Asia (Ghasemy et al 2021a, b, c;Knight and Morshidi 2011), higher education's important role in the country's economic development and the demands for knowledge generation and innovation made university education a priority for the Malaysian government (Norzaini et al 2011). Malaysian universities and the government work together to increase the nation's economic growth, while Malaysian universities are responsible for the task of producing a qualified workforce that fulfills the future's requirements (Thomas et al 2015). The overarching theme is not only establishing a world-class university system to make and keep Malaysia an established regional education hub (Ghasemy et al 2018a, b) but also transforming it into a knowledge-based economy (Sohail and Daud 2009).…”