The Nature and Accessibility of E-Government in Sub Saharan Africa

Ngulube, Patrick

doi:10.29173/irie17

Cited by 51 publications

(7 citation statements)

References 20 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…These findings differ from what has been documented by several prior studies (e.g. Mosweu and Kenosi, 2018; Keakopa, 2007; Ngulube, 2007) that have revealed insufficiency of ICT infrastructure for fostering e-records adoption in most developing countries.…”

Section: Discussioncontrasting

confidence: 99%

See 1 more Smart Citation

Electronic records management in Tanzanian courts

Dotto

Mwantimwa

2022

Information Development

View full text Add to dashboard Cite

Conventional records management systems are mostly used to support court operations and service delivery in Tanzania despite the substantial development of ICTs. The objectives of this study were to: examine types of e-records managed, explore staff perceptions of the usefulness of e-records management, and analyse factors limiting electronic records management in selected courts. A survey design comprising qualitative and quantitative research approaches was employed to meet these objectives. Standardised questionnaires, followed by semi-structured interviews and observation were used to collect data. The findings of the study suggest that e-records management is still in its infancy stage in the courts studied, since the majority of records are still managed using manual systems. The findings further inform that even though the adoption of e-records is ineffective, staff positively perceive the approach. According to the study, ineffectiveness of e-records management is a result of inadequate qualified staff and training on e-records management, shortage of technical staff to support the use of e-records management systems, inadequate funds, ineffective e-records management legal frameworks, and poor implementation strategies. As such, the study recommends diversification of funding sources, capacity building through training and retraining, formulation of e-records management policies and standards, and motivation of court staff.

show abstract

Section: Discussioncontrasting

confidence: 99%

“…Regarding infrastructure, preceding studies (e.g. Netshakhuma, 2021Netshakhuma, , 2019Ngulube (2007) suggest that infrastructures and human resources are major challenges for organisation looking to employ ERMS because they are usually insufficient, especially in developing regions. Studies (e.g.…”

Section: Factors Undermining E-records Managementmentioning

confidence: 99%

Electronic records management in Tanzanian courts

Dotto

Mwantimwa

2022

Information Development

View full text Add to dashboard Cite

show abstract

“…There are many advantages of e-govrnment services such as easily accessible and cost-effective portfolio of online services with the added advantage of widening participation through a more informed public (El-Haija et al, 2009) greater efficiency, ease of access, enhanced services and increased transparency,high engagement with service users (Helbig et al,2019;Rana andDwivedi, 2015 andZheng et al,2009) which can lead to an increase in citizens' feelings of satisfaction with the government services (Ebrahim and Irani, 2005;Karunasena and Deng, 2012). Thus, e-government can enhance service delivery (Ngulube, 2007) transparency (Ciborra and Navarra, 2005) and reinforce citizen trust (Eyob, 2004). However, one of the foremost challenges confronting the implementation of e-government is the reality of the digital divide.…”

Section: Challenges To E-governmentmentioning

confidence: 99%

The Factors of E-Government Service Quality in Kuwait During the Coronavirus Disease 2019 Pandemic

AlHussainan

AlFayyadh²,

Alsaber

et al. 2022

International Journal of Electronic Government Research

View full text Add to dashboard Cite

This study aims to explain factors that have influenced the e-government service quality in Kuwait during the Coronavirus Disease 2019 (COVID-19) pandemic. Data is collected data from 392 users of the e-government services in Kuwait. The analysis has revealed that having a functional e-government portal allows citizens to complete their transactions and depend heavily on using the e-government services. Moreover, trust, ease of use, and citizen's support were also significant in terms of affecting service quality. The findings also show reliability of content and appearance of information as significant factors. COVID-19 had moderating influence on the relationship between reliability, trust, and citizens' support with e-government service quality. These results imply that citizens care about the functionality of the e-government portal and that it allows them to conduct all the transactions and processes that they need. These findings are useful for government officials to understand the most important elements for e-government service quality and thus design services.

show abstract

“…The author also claims that the size of the city and government are positively related to the adoption of a municipal website (Moon, 2002). In Africa, the lack of infrastructure for ICT seriously restricted internet use and the adoption of eGov not only by local governments but all over the continent (Ngulube, 2007).…”

Section: Egov In Local Governments and Digital Citiesmentioning

confidence: 99%

Limits and Potential for eGov and Smart City in Local Government

Przeybilovicz

Silva

Cunha

2015

International Journal of E-Planning Research

View full text Add to dashboard Cite

This study explore ICT infrastructure in the towns of Paraná State, reflecting on the potential and limits of ICT in the local government and the possibilities of these cities developing into smart cities. A quantitative study was conducted using multivariate data analysis techniques. The data are secondary and were obtained through a Municipal Basic Information Study in Brazil in 2012. The main result was the identification of five distinct municipal clusters in terms of ICT use and infrastructure. The size of a town is not a determining factor for towns to use and make web based services available to its citizens. Many towns remain lacking in basic infrastructure, with every profile showing different needs. There are a few strong patterns of eGov development and local conditions that could be treated as the foundation for some different policy packages that would be appropriate in these five situations. There are aspects that characterize the challenges and potential of towns than the emphasis placed on eGov. These aspects should be considered in studies of eGov and smart city.

show abstract

The Nature and Accessibility of E-Government in Sub Saharan Africa

Cited by 51 publications

References 20 publications

Electronic records management in Tanzanian courts

Electronic records management in Tanzanian courts

The Factors of E-Government Service Quality in Kuwait During the Coronavirus Disease 2019 Pandemic

Limits and Potential for eGov and Smart City in Local Government

Contact Info

Product

Resources

About