The mediating effect of internal integration on the relationship between supply chain integration and operational performance: Evidence from Moroccan manufacturing companies

Abstract

Purpose: This paper aims to explain the direct effect of supply chain integration on operational performance of manufacturing companies and the mediating effect of internal integration on the relationship between external integration and operational performance.Design/methodology/approach: From an organizational capabilities perspective we consider internal integration as a set of intra-organizational capabilities and customer integration and supplier integration as a set of inter-organizational capabilities. In the basis of a sample of 75 Moroccan manufacturing companies, we used PLS – Structural Equation Modeling to study the direct effect of customer integration, internal integration and supplier integration on operational performance of manufacturers and to analyze the mediating effect of internal integration. Findings: The results show that customer integration, internal integration and supplier integration are all positively and significantly related to operational performance of the manufacturer and internal integration mediates relationship between costumer integration and operational performance but not relationship between supplier integration and operational performance. Research limitations/implications: This study focuses on a set of best practices for integrating flows and business processes that industrial companies need to implement in order to create value for final consumer and show how to use internal integration practices to benefit more from external integration.Originality/value: The result of this study extends the developing body of literature on supply chain integration by analyzing the effect of interaction between internal and external integration on the operational performance towards an organizational capabilities perspective in a specific Moroccan industrial context.

Effects of entrepreneurial orientation on social media adoption and SME performance: The moderating role of innovation capabilities

“…indicates perfect fit and a value less than 0.08 is considered a good fit [119]. Table 5 illustrates that the present research has adequate goodness of fit [120].…”

“…In addition, SRMR is widely used as an absolute measure of fit: a value of zero indicates perfect fit and a value less than 0.08 is considered a good fit [ 119 ]. Table 5 illustrates that the present research has adequate goodness of fit [ 120 ].…”

Supply chain sustainability during turbulent environment: Examining the role of firm capabilities and government regulation

“…Many studies have suggested that transportation, partners, external suppliers, and the customers are required to be interlinked for ensuring integration and collaboration in the supply chain system (Sungbae and Taesoo 2016;Panahifar et al 2018). To ensure such effective integration and collaboration, there is need of accurate exchange of information among the supply chain stakeholders (Errassafi et al 2019). Developing technological capability of the firms, the information exchange system will be improved within the supply chain system helping to mitigate the uncertainty enabling the firms to promptly respond to demand of the customers (Mofokeng and Chinomona 2019).…”

Modeling the impact of hospital logistics on quality of care and patient satisfaction: Results of a survey in three public healthcare facilities in Fez, Morocco

“…Also, SEM has known a wide application in the health and logistics sectors (Frichi et al, 2019b). As an indication, in the health sector, we cite (Schmalbach & Avila, 2018;Al-Mhasnah, Salleh, Afthanorhan & Ghazali, 2018;Jang & Jang, 2017) and in the logistics sector (Moufad & Jawab, 2019;Errassafi, Abbar & Benabbou, 2019;De Carvalho, Kalid & Rodriguez, 2019).…”