The Meaning and Efficacy of Social Withdrawal as a Strategy for Coping With Chronic Residential Crowding

Evans, Gary W.; Rhee, Eunju; Forbes, Camille; Allen, Karen; Lepore, Stephen J.

doi:10.1006/jevp.1999.0174

Cited by 73 publications

(52 citation statements)

References 10 publications

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“…In all cases, cultural differences in customer's response to spatial distancing were found to influence the use of space and the socialinteraction style (Hall, 1966;Heimstra & McFarling, 1978). The North American culture is often depicted as the archetypal individualistic and low-contact culture (Altman, 1975;Evans et al, 2000;Markus & Kitamaya, 1991;Park, 1998), whereas the East Asian culture (i.e., China, Japan, and Korea), is generally described as a high-contact culture that promotes collectivistic strivings (Hall, 1966;Hofstede, 1980).…”

Section: Cultural Difference As An Influential Factor On Service Envimentioning

confidence: 99%

Customers' Responses to Crowded Restaurant Environments: Cross-Cultural Differences Between American and Chinese

Kim

Park

2008

Journal of Hospitality & Leisure Marketing

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The study aims at demonstrating cultural differences between American and Chinese in terms of customer's perceptions and satisfaction of crowded environment within the context of restaurant setting. It has been noted that culture has a substantial impact on customer's affection and judgment, and crowding in service environments is a critical antecedent of customer's satisfaction. Considering the two main theme, this study examined how the cultural difference plays a role in predicting customer's satisfaction within the crowded restaurant setting. With the use of customers from the two different cultures in an experimental study, participant's responses to similarly crowded environment in a restaurant were compared. It is revealed that customer's perception of crowdedness negatively influences their satisfaction, but the relationships vary depending on customer's cultural background. Cultural difference in predicting customer's satisfaction also appears to be substantial. .

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Section: Cultural Difference As An Influential Factor On Service Envimentioning

confidence: 99%

Customers' Responses to Crowded Restaurant Environments: Cross-Cultural Differences Between American and Chinese

Kim

Park

2008

Journal of Hospitality & Leisure Marketing

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“…Furthermore, the need for a better social and psychological understanding of crowding issues is reinforced by the daily challenges of urban and crowded lives (Sinha & Nayyar, 2000). Finally, although research on crowding has, in recent years, benefited from important developments in sociology and psychology (Brierley & Newell, 1998;Evans, Rhee, Forbes, Allen, & Lepore, 2000;Felmlee & Sprecher, 2000;Stott & Drury, 2000), the marketing field has yet to integrate most of these findings in a commercial setting. Indeed, several gaps in the business literature call for a deeper analysis of crowd-related issues.…”

mentioning

confidence: 96%

Consumer reactions to crowded retail settings: Cross‐cultural differences between North America and the Middle East

Pons

Laroche²,

Mourali

2006

Psychology and Marketing

103

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Most of the research dealing with consumer-consumer interactions emphasizes the negative consequences of sharing the service experience with other consumers. Crowding, in particular, represents one of the important environmental factors affecting consumers' retail experience. However, recent studies in the context of hedonic services (e.g., amusement parks, concerts, etc.) have mentioned that crowds may potentially enhance consumers' service experience. The present study aims at demonstrating the presence of these positive consumer responses in a crowded hedonic situation, while investigating the influence of cultural differences in crowd-related issues. With the use of consumers from different cultures (North America and the Middle East), reactions to similarly crowded situations in a hedonic situation are compared. Results suggest that Middle Eastern respondents perceive both a lower level of density and appreciate crowded situations more than their North American counterparts. Potential explanations are discussed.

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“…For the older group, privacy was not mentioned very frequently, and it was associated only with their real personalspace, the bedroom. The desired level of interactions was not the same forboth groups, and we know that well-being is associated with a balancebetween desired and achieved levels of social interaction (Evans, Rhee,Forbes, Mata-Allen, &Lepore, 2000). Thus, results from other research sharingthe social categorization in ICEs (Weiss & Gaud, 2004) could be to a certainextent explained by these different needs in terms of privacy and socialcontacts.…”

Section: Discussionmentioning

confidence: 90%

Uses of Places and Setting Preferences in a French Antarctic Station

Weiss

Feliot-Rippeault

Gaud

2007

Environment and Behavior

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The various uses of space as well as the environmental preferences of wintering people were investigated during 1 year in a French Antarctic station using daily participant observation (for uses of places) and a repeated measure of the perception and evaluation of the settings. The uses of places varied according to occupational and age subgroups: The young scientists expressed a higher need for privacy and a strong investment in their working areas, whereas the technicians preferred the social leisure area (main hall). These places were used as different behavior settings and thus corresponded to flexible environments. Flexibility was a characteristic of all the preferred places. A change in the preferences among the settings and the uses of places was also observed: After midwinter, the preferences evolved from private places to working areas. At the end of the mission, a behavioral change reflecting a stronger need for privacy was also observed.

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The Meaning and Efficacy of Social Withdrawal as a Strategy for Coping With Chronic Residential Crowding

Cited by 73 publications

References 10 publications

Customers' Responses to Crowded Restaurant Environments: Cross-Cultural Differences Between American and Chinese

Customers' Responses to Crowded Restaurant Environments: Cross-Cultural Differences Between American and Chinese

Consumer reactions to crowded retail settings: Cross‐cultural differences between North America and the Middle East

Uses of Places and Setting Preferences in a French Antarctic Station

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