2017
DOI: 10.3917/th.802.0161
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The Maslach Burnout Inventory – Human Services Survey (MBI-HSS): factor structure, wording effect and psychometric qualities of known problematic items

Abstract: Cet article concerne la mesure de l’épuisement professionnel chez les professions à caractère relationnel par le biais de l’échelle la plus fréquemment utilisée : le Maslach Burnout Inventory – Human Services Survey (MBI-HSS). Il traite tout d’abord de sa structure factorielle (test du modèle en trois facteurs corrélés) et de la pertinence de l’inclusion ou non-inclusion de d’accomplissement personnel (réduit) dans la définition théorique de ce syndrome ainsi que dans sa mesure. En lien avec ces deux questions… Show more

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Cited by 29 publications
(33 citation statements)
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“…The leading measure of (occupational) BO is the Maslach Occupational Burnout Inventory Tool (MBI [ 29 ]; used also in clinical population (by [ 8 ], and also for HCPs: for example, the MBI– Human Services Survey (MBI–HSS; [ 28 ], or MBI–Medical Personnel (MBI–MP) and the MBI–General Survey (MBI–GS) are used. Formulated in accordance with the WHO and ICD-11 BO definitions, the original questionnaire assesses three scales consisting of 22 items: emotional exhaustion (feelings of emotional overextension by one's work), depersonalization (unfeeling and impersonal response towards patients), and personal accomplishment (feelings of competence and successful achievement in ones work).…”
Section: Introductionmentioning
confidence: 99%
“…The leading measure of (occupational) BO is the Maslach Occupational Burnout Inventory Tool (MBI [ 29 ]; used also in clinical population (by [ 8 ], and also for HCPs: for example, the MBI– Human Services Survey (MBI–HSS; [ 28 ], or MBI–Medical Personnel (MBI–MP) and the MBI–General Survey (MBI–GS) are used. Formulated in accordance with the WHO and ICD-11 BO definitions, the original questionnaire assesses three scales consisting of 22 items: emotional exhaustion (feelings of emotional overextension by one's work), depersonalization (unfeeling and impersonal response towards patients), and personal accomplishment (feelings of competence and successful achievement in ones work).…”
Section: Introductionmentioning
confidence: 99%
“…Thirdly, on the technical side the MBI has been criticized for: (a) skewed answering patterns that may affect its reliability [ 18 ]; (b) including positive (professional efficacy) items to assess a negative state [ 19 , 20 ] and (c) inconsistent factorial validity, that is, the three-factor structure is not always replicated. Although there is substantial support for the original three-factor structure of the MBI [ 21 ], also two [ 22 ], four [ 23 ] and five factors have been found [ 24 ].…”
Section: Introductionmentioning
confidence: 99%
“…It is a self-reported instrument used to measure the frequency of the three aspects of burnout syndrome namely: emotional exhaustion, depersonalization, and personal accomplishment (Maslach, Jackson & Leiter, 1996;Maslach & Jackson,1981;Maslach, Schaufeli & Leiter, 2001;Lheureux et al, 2017). It contains 22 items grouped into three subscales according to the following; emotional exhaustion (9 items) which allows subjects to describe feelings of being emotionally overextended and fatigued; depersonalization (5 items) which measures the extent of unfeeling and impersonal attitudes toward clients, and personal accomplishment (8 items) which describes feelings of competence and successful achievement in relation to working with clients.…”
Section: Tool Ii: Maslach Burnout Inventory -Human Services Survey For Medical Personnel (Mbi-hss)mentioning
confidence: 99%