“…Quality assurance, quality assessment, quality improvement, and quality development are some of the terms that have been coined and used to refer to comparable principles of increasing higher education quality. While several definitions of quality assurance exist, they ultimately serve the same purpose: to ensure that students obtain a highquality, relevant education and are issued credentials that are widely recognized by governments and companies (Ajah, Ajah, & Obasi, 2020;Bomfim, Ferreira, Rodrigues, Pontes et al, 2020;Carnerud, Jaca, & Bäckström, 2018;CARVALHO, Cogo-Moreira, Jansen, Souza et al, 2020;Chiarini, Baccarani, & Mascherpa, 2018;Deogaonkar, 2020). Chiarini et al (2018) proposed that "Systematic management and evaluation techniques are implemented by higher education institutions and systems in order to monitor performance against objectives, and to assure the delivery of quality outputs and quality improvements,".…”