The Introduction of Innovative Services in a State Owned Airline: A Case Study of an IT Migration Project

Abstract:Organizational culture plays a significant role in corporations. The introduction of new technologies creates significant changes and requires the contribution of an efficient organizational culture to produce positive results. The use of the various typologies of organizational culture can assist managers to identify the type of culture that is present in the organization and can provide useful guidelines on how to adapt to or change the existing culture, in order to make it more effective, particularly when introducing new technologies. Jones (1996, 2003), based on the concepts of sociability and solidarity, proposed four types of culture: (a) networked, (b) mercenary, (c) communal, and (d) fragmented. This paper examines the development of these concepts and types of culture in a state-owned organization in Greece, following the organization's decision to introduce significant new technologies. This organization had a unique blend of characteristics. Quantitative research was conducted using a questionnaire compiled specifically for this case. Factor analysis was used for statistical analysis of the data. While the introduction of new technologies was successfully completed, the findings of this study highlight certain features of sociability and solidarity and the types of culture that contain them, which have contributed to the successful introduction and adoption of new technologies.

show abstract

“…Steps suggested by Kotter (1996) were followed in this specific case and contributed to the project's success (Malagas, et al, 2013). …”

Section: Discussionmentioning

confidence: 99%

The Implementation of Goffee and Jones’s Types of Organizational Culture in a Greek State-Owned Organization that Introduced New Technologies

Malagas

Gritzalis

Nikitakos

et al. 2017

Foundations of Management

Self Cite

View full text Add to dashboard Cite

show abstract

“…Besides, Albeshr and Ahmad (2015) documented a case study on service innovation at Dubai airport focusing on the role of customer service and quality in service innovation. Information technology and e-services play a key role in service innovation in airports as illustrated by Malagas et al (2013) where they examined a case study on the impact of IT migration in a state-owned airline. Moreover, airport design is correlated with service innovation as addressed by Medvedev et al (2017) where they showed that airport management processes influence efficiency in aircraft operation, safety of aircraft and security of passengers.…”

Section: Literature Reviewmentioning

confidence: 99%

The Impact of Knowledge Management Processes on Service Innovation in International Airports in the Kingdom of Saudi Arabia

Al-Jayyousi

Almahamid

2019

AGJSR

View full text Add to dashboard Cite

Purpose: The purpose of this study is to examine the impact of knowledge management processes on service innovation in international airports in the Kingdom of Saudi Arabia. Approach: The study applied a quantitative method to collect data via a questionnaire. A total number of 1493 questionnaires were distributed by two methods: 785 were paper copies and 708 online google forms. Out of 708 electronic questionnaires, only 85 were returned, while out of 785 paper-based questionnaires, 230 were collected. Results: The results showed that knowledge management processes (creating, sharing, and application) have a positive and significant impact on service innovation. Also, results showed that knowledge management processes (creating, sharing, and application) have a positive and significant impact on organizational creativity. Furthermore, organizational creativity acts partly as a mediator between knowledge management creation and service innovation. The results support the main role of knowledge management processes as a catalyst of knowledge-based innovation in Saudi international airports. Recommendations: Finally, the research recommends conducting such a study on airports in other countries in the GCC. Moreover, the study recommends building the capacity of human capital and to motivate employees to enhance organizational creativity in the airport sector. Originality: Developing and testing a new model that links knowledge management processes and organizational creativity with services in the GCC context.

show abstract

“…The low number of contributions discussing these companies is surprising, as they provide services for large parts of a country's population. The paper by Malagas et al (2013) in this journal is a noteworthy exception. These social innovations, that directly influence living standards of the population, might be more urgent for the developing countries than hightechnology products exported abroad.…”

Section: Introductionmentioning

confidence: 99%

Catching the Runaway Train Innovation Management in Russian Railways

Thurner

Gershman

2014

Journal of Technology Management & Innovation

View full text Add to dashboard Cite

This paper studies the innovation strategy of Russian Railways, the biggest transport company in the world. Russian Railways has chosen a strategy of international science, technology and innovation (STI) cooperation outside their own network. This strategy is a novel approach for Russian State-owned enterprises (SOE). Based on the analysis of innovation development program and interviews with managers, the paper studies the company's experience with the chosen strategy. Thereby, the paper enhances the understanding of innovation processes in major public service companies which are crucial for the socio-economic processes inside and outside national boundaries.

show abstract

The Introduction of Innovative Services in a State Owned Airline: A Case Study of an IT Migration Project

Cited by 6 publications

References 21 publications

The Implementation of Goffee and Jones’s Types of Organizational Culture in a Greek State-Owned Organization that Introduced New Technologies

The Implementation of Goffee and Jones’s Types of Organizational Culture in a Greek State-Owned Organization that Introduced New Technologies

The Impact of Knowledge Management Processes on Service Innovation in International Airports in the Kingdom of Saudi Arabia

Catching the Runaway Train Innovation Management in Russian Railways

Contact Info

Product

Resources

About