Purpose
The purpose of this paper is to investigate the impact of total quality management (TQM) practices in terms of leadership, strategic planning, customer focus, teamwork, process management, information, and analysis on organizational performance in Jordanian telecommunications companies. In addition, the mediating effect of knowledge management (KM) processes is tested.
Design/methodology/approach
A survey instrument was used to gather empirical data, and it was distributed to all managerial and non-managerial employees. A total of 477 questionnaires were valid for analysis, resulting in a response rate of (97 percent). Factor analysis and multiple regression analyses were used to test the study’s hypotheses.
Findings
Customer focus and process management were found to have an insignificant impact on organizational performance, while teamwork had the strongest impact on KM processes. The results also revealed that only knowledge sharing and application processes had a significant impact on organizational performance. More importantly, KM processes fully mediated the impact of TQM practices on organizational performance, except for teamwork, which had a partial mediating effect.
Research limitations/implications
This study was limited to a survey of the headquarters of three telecommunication companies: Zain, Orange, and Umniah, in Amman City.
Originality/value
Originality of the paper lies in testing the influence of TQM practices on organizational performance in a novel context, where most TQM initiatives fail for one reason or another.
Relationships among Organizational Knowledge Sharing Practices 328 crease employees' job satisfaction by establishing knowledge sharing practices and ensuring ongoing learning process that prepare employees to think and react in new ways without panic.
PurposeThe study aims to develop an innovative work behavior (IWB) scale for the faculty members and faculty leaders of universities in the Gulf Cooperation Council Countries (GCC). This research is intended for assessing the level of IWB in higher education and evaluating its psychometric properties.Design/methodology/approachThe study targets academic staff of universities in the GCC region, and out of 810 questionnaires that were distributed, only 773 valid responses were obtained of which 517 were responses from males and 256 from females whose ages range between 33 and 67 years.FindingsThe exploratory and confirmatory factor analyses were used and confirmed a five-factor structural model (opportunity exploration, idea generation, idea promotion, idea realization and idea sustainability), and the model has a satisfactory fit. The scale consists of 27 items with high Cronbach's alpha value of 0.87, demonstrating good internal consistency. Preliminary results suggest that the IWB scale has adequate convergent and divergent validity.Practical implicationsThe IWB scale can be a useful tool for evaluating and developing a high level of innovative work behavior that maintains university services' sustainability and increases industries' competitiveness.Originality/valueThis research provides insights into the importance of IWB in achieving tangible success to the educational institutions. It provides a new method to confront sudden and unexpected circumstance such as what has happened during COVID-19 pandemic.
Purpose -The research aims to provide a view of the present role of management accounting to identify the extent of usage of management accounting practices (MAPs) and finally to determine the sophistication level of MAPs by employing International Federation of Accountants model (IFAC) in the Jordanian financial sector. Design/methodology/approach -To attain these objectives, the research used the questionnaire method 64 valid questionnaires were returned, giving a 67.3% response rate. Descriptive statistical analysis was used to analyse the responses. Findings -Regarding the life-cycle stages, it was revealed that 67.2% of the respondent companies are located in the first two stages. The research reported that traditional practices are still widespread and highly used, rarely using the more sophisticated or advanced practices, and that there is a diversity of practices used in the financial sector context. In general, the research revealed that budgeting practices and financial measures are heavily used, and there is a lack of usage of decision making practices and strategic analysis practices. Concerning the sophistication level of MAPs, the research revealed that almost all of the Jordanian financial sector companies are located in the first stage by 64.1% and 29.7% of companies in the second stage based on the IFAC model, thus indicating the simplicity of information that they require. This, in turn, reflects the simplicity of practices that are used in the Jordanian financial sector. Originality/valueProvides a broad overview of management accounting practices in the Jordanian financial sector, indicates is a lack of using MAPs in the developing countries, and indicates the improvement which would take place in the Jordanian financial sector in terms of the adoption of more sophisticated or advance MAPs.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.