The Internet Impact on Travel Purchases: Insights from Portugal

Martins, Carmen; Salazar, Ana Maria Pinto Lima Vieira Brites Kankura; Inversini, Alessandro

doi:10.3727/108354215x14265319207632

Cited by 6 publications

(6 citation statements)

References 20 publications

(23 reference statements)

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“…However, a study conducted in the European Union found gender differences being men more frequent online buyers than women and that the frequency of online travel-related buying depends on the nationality of the consumers (Szopiński & Staniewski, 2016) and the level of Internet penetration in the society (Garín-Muñoz & Pérez-Amaral, 2011). These results are similar to the findings of Martins et al (2015) who expressed that males are more prone to purchase online. Complementary analysis of the types of devices used by Czech tourists during the online search of information evidence that they prefer desk computer or laptop because it is perceived as more comfortable.…”

Section: Pre-consumption Stagesupporting

confidence: 91%

“…A deeper analysis conducted in a study of 380 tourists in Portugal by Martins et al (2015) evidence that five factors influence the online decisionmaking process. The first factor is convenience and satisfaction since the internet allows customers to purchase their tourist experience without travelling, waiting or dealing with unpleasant sellers (Martins et al, 2015). Couture et al (2015) further concluded that immediate response has a greater influence on the pre-consumption stage since tourists are expecting a quick answer.…”

Section: Pre-consumption Stagementioning

confidence: 99%

“…Finally, the last factor denominated bad experience relates to the availability of all types of information related to the product the tourist desires and the perception that buying online avoids intermediaries that increase the final price of the product. Furthermore, the authors found empirical evidence that the Internet influences two stages of the purchasing decision of the tourists: the evaluation of the alternatives and the purchase (Martins et al, 2015).…”

Section: Pre-consumption Stagementioning

confidence: 99%

See 2 more Smart Citations

Influence of Internet On Tourism Consumer Behaviour: A Systematic Review

Sánchez

Deegan²,

Ricardo³

2022

Advances in Hospitality and Tourism Research (AHTR)

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This paper aims at identifying the state of academic research on the influence of Internet on tourism consumer behaviour. The Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) Methodology was used to select the data and the analysis was complemented with bibliometric indicators. This research identified 83 relevant articles related to the influence of Internet on tourism consumer behaviour. The systematic review of the academic literature demonstrated that the Internet influences tourism consumer behaviour during the entire travel cycle stages. During the pre-consumption stage, motivations and decisionmaking process are highly influenced by several online sources. However, in the case of expectations, limited research was found on this area. Value co-creation behaviour is influenced by Internet during the final two stages of the travel cycle stages. Finally, evidence suggests that loyalty is influenced during the consumption and post-consumption stages. These results provide a categorized analysis of the influence of Internet on the behavioural variables during each of the travel cycle stages for academicians and practitioners. The analysis was conducted on two major academic databases: Web of Science Core Collection and Scopus. The inclusion of other data sources and other types of secondary data could complement these results.

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Section: Pre-consumption Stagesupporting

confidence: 91%

Section: Pre-consumption Stagementioning

confidence: 99%

Section: Pre-consumption Stagementioning

confidence: 99%

See 1 more Smart Citation

Influence of Internet On Tourism Consumer Behaviour: A Systematic Review

Sánchez

Deegan²,

Ricardo³

2022

Advances in Hospitality and Tourism Research (AHTR)

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“…En resumen, las metodologías empleadas como referente a esta propuesta (Relaño,2011;Conde, 2012;Bustillos, 2013;González, 2014;Fernández, 2014;Gregorio, 2014;Lasslop, 2015;Martins, et al, 2015;Andrew, 2015;Halyme, 2016;Vallejo et al, 2017) muestran estudios sobre las tendencias de comportamiento de compra en el turismo; estrategias de marketing online para instalaciones turísticas; uso de las TIC en el sector turístico y la utilización de la web como plataforma de venta. Sin embargo, no aparece en la bibliografía revisada una propuesta metodológica con un enfoque integrador y de proceso que describa el comportamiento de compra del turista digital.…”

Section: Modelo Conceptual Del Comportamiento De Compra Del Turisunclassified

Turista digital: variables que definen su comportamiento de compra

Miranda

Briley

2021

invest. tur

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Como consecuencia del desarrollo de las TIC, se observan cambios en el comportamiento del turista. La investigación de estos cambios es determinante para una gestión eficaz de los productos turísticos. Este estudio se enfoca en validar un modelo conceptual que describe el comportamiento de compra del turista digital. Se sigue una metodología con un enfoque exploratorio donde se combinan métodos del nivel teórico y empírico. Esto implica el empleo del análisis-síntesis, inducción-deducción, el criterio de expertos, un panel de consumidores online y el caso de estudio: Hotel Iberostar Grand Packard, Habana, Cuba. Para la interpretación de los datos se emplea la estadística descriptiva e inferencial. Como resultado principal de esta investigación se demuestra la validez de contenido, validez de constructo y validez de criterio de las variables primarias y secundarias que describen el modelo propuesto. Este tiene su base en la Teoría de la Acción Racional (TRA), el Modelo de Caja Negra de Kotler y el Modelo de Aceptación de la Tecnología (TAM). El modelo propuesto permite conocer los estilos de vida digital que predominan en los turistas y cómo estos influyen en distintos tipos de comportamientos. Fue posible arribar a conclusiones respecto a cuáles son los medios decisivos durante las fases del proceso de compra del turista. La investigación permite comparar los medios más influyentes en la decisión de compra. Esto posibilita el cálculo de los costos de oportunidad de no seleccionar la estrategia de comunicación óptima.

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“…Smart use of technology (Atembe, 2015;Cortese, Giacosa, & Cantino, 2018;Gretzel, Sigala, Xiang, & Koo, 2015), sustainability (Alfiero, Lo Giudice, & Bonadonna, 2017;Barber, Deale, & Godman, 2011;Cantino, Giacosa, & Cortese, 2019;Choi & Turk, 2011;Parsa & Narapareddy, 2015;Shams, 2016a;Tuohino & Honkanen, 2015), shared supply chain (Harewood, 2008;Zhang, Song, & Huang, 2009), and digital layout of business models for tourism destinations management (Martins, Salazar, & Inversini, 2015;Park, Gretzel, & Sirakaya-Turk, 2007) are the mainstreams of new and traditional companies' practices as well as academic research (Vrontis, Thrassou, & Czinkota, 2011;Vrontis, Thrassou, & Vignali, 2006). In addition, development of tourism businesses may be reached through tailored ICT-driven innovations that might empower tourism entrepreneurs and strengthen the tourism sector overall (Ferraris, Monge, & Mueller, 2018).…”

mentioning

confidence: 99%