The Integration of Workflow Systems and Collaboration Tools

Abstract

Summary. The design and development of computer support for work environments must consider both the coordination of individual activities and the collaboration that occurs among individuals in organizations. This paper presents our research e orts towards the understanding, design and implementation of a technological framework designated by augmented work environments". These e orts build bridges between computational support for formal processes in organizational work work ow and computational support for interactive and informal processes collaborative tools for group facilitation, decision or negotiation.

Transactional Support for Cooperative Applications

“…This observation is supported by research in the field of CSCW (Computer Supported Cooperative Work) [EGR91,Ell91] that identified a dichotomy between two related concepts: coordination and cooperation 2 [EW94b,GAP98]. Coordination is understood as a process by which the individual tasks of the members of a group become better organized by an external entity, in such a way that this work organization leads to a common goal.…”

MaXCept -- Decision Support in Exception Handling through Unstructured Data Integration in the Production Context: An Integral Part of the Smart Factory

“…We will investigate in how far the realtime solution recommendation task can also be treated as a classification problem and what the impact of including unstructured data sources will be. [17] integrates collaboration tools for decision processes with workflow systems, addressing the need to "identify situations where formalized solutions do not exist" in order to contact humans who will cooperate to informally solve the problem but providing no clear strategy to do so. It constitutes a relevant starting point for designing the user interface of the MaXCept architecture, as do [11,15] which have developed a worker information and communication dashboard (in the form of a mobile app) that may be integrated into our implementation.…”

Mining team compositions for collaborative work in business processes

“…Mining approach [27,35] History-based Distribution -Organisational Distribution [27] (single task), [35] Cross-Perspective Patterns [35] The necessity of dealing with individual and collaborative activities in the same modelling (and operating) environment has been identified and some partial solutions have been proposed in the domain of computer supported collaborative work [31,20]. A survey on teamwork over the past fifty years identified a set of challenges [34] from several perspectives.…”