The Influence of Work Diversity on Organizational Performance in the Hospitality Sector in the UAE: The Moderating Role of HR Practices

Khassawneh, Osama; Mohammad, Tamara

doi:10.31124/advance.20330850.v1

Cited by 23 publications

(15 citation statements)

References 52 publications

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“…Their research demonstrated that contingent rewards boost performance. This conclusion was consistent with others (Khassawneh and Mohammad, 2022b;Yukl, 1994;Bass, 1990a) that linked contingent reward to subordinates' performance and satisfaction. No empirical study has been provided on the association between transformative leadership and service quality.…”

Section: Transformational Leadership and Performancesupporting

confidence: 91%

WITHDRAWN: The Relationship between Transformational Leadership and Service Quality

Agarwala

Alwan

2022

Preprint

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This paper investigates the relationship between transformational leadership and service quality in UAE hospitals. The paper first determined the level of satisfaction of patients with the service quality they received. The paper also analyzed how hospital employees perceived the dimensions of transformational and transactional leadership of their leaders. Finally, the relationship between the dimensions of service quality and those of transformational and transactional leadership was investigated. Two questionnaires were administered. The first questionnaire addressed service quality using an adapted SERVQUAL. The second one addressed transformational and transactional leadership using the multi-level leadership questionnaire. The first questionnaire was distributed to patients of six major UAE hospitals while the second one was distributed to employees of the same hospitals. Data were collected and analyzed using SPSS. The paper found that UAE patients were generally satisfied with the service quality rendered by their hospitals. It however found that hospital employees had a low rating of their leaders in terms of the transformational leadership and contingent reward. Finally, service quality was found to be positively related to all dimension of transformational leadership and the transactional leadership dimension of contingent reward. The two dimensions of active exception and passive avoidant leadership were negatively related to service quality. This paper bridged an important gap in the literature by addressing the relationship between service quality and transformational leadership. It provided important guidelines for managers on the dimensions of leadership that needed to be enhanced in order to improve service quality.

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Section: Transformational Leadership and Performancesupporting

confidence: 91%

WITHDRAWN: The Relationship between Transformational Leadership and Service Quality

Agarwala

Alwan

2022

Preprint

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“…It is up to the respondent to determine what constitutes a change; however, the standard procedure is to inquire about ways in which existing tools could be (considerably) enhanced. If these companies have made adjustments and enhancements to their HR management, policies, and practices, then they are considered innovative (Khassawneh & Mohammad, 2022a).…”

Section: Fairness In Treatment Investment In People Possibility Of Lo...mentioning

confidence: 99%

WITHDRAWN: A comprehensive Review of Innovative Human Resources Management

Atallah¹

2022

Preprint

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This study briefly reviews the research on novel approaches to HRM. Analysis of 47 articles yields three primary schools of thought when it comes to creative HRM. At its most basic, HRM innovation is just that. How human resource management handles novelty is the subject of other research. Thirdly, the term "innovative HRM" can be found in studies of inventiveness in business. Each of these three methods is discussed, along with their theoretical underpinnings. Implications for future study and practice are discussed at the end of the note.

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“…Their cultural backgrounds may shape people’s self-perceptions of their emotional intelligence and outward displays of emotion. Self-reported emotional Intelligence (EI) may, for instance, be influenced by social norms regarding what kinds of emotions are deemed appropriate [ 59 , 75 ]. An extraordinarily expressive and extroverted person would rate themselves lower in expressive control if raised in a culture that valued emotional repression and a calm demeanor.…”

Section: Resultsmentioning

confidence: 99%

The Relationship between Emotional Intelligence and Educators’ Performance in Higher Education Sector

Khassawneh

Mohammad

Ben-Abdallah

et al. 2022

Behavioral Sciences

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The significance of emotions in the classroom has been thoroughly explored, but discussions on educators’ abilities to recognize, regulate, and manage their emotions are still ongoing. This paper aims to look at the concept of emotional intelligence (EI) and how professors in higher education can use it to achieve better results in the form of emotional intelligence competencies (EIC). A total of 312 educators from 25 higher education institutes in the United Arab Emirates (UAE) participated in this study. In sampling the Emotional Intelligence Competencies for this study, we adopted Costa and Faria’s (2015) EQ test, administered to the respondent. The Reuven Bar-On emotional intelligence scale was created and standardized to gather data. Using structural equation modeling, the validity and utility of a proposed model for EI-based teaching competencies and their relationship to critical strengths were evaluated (SEM). The findings show that EIC significantly impacts educator behavior, which in turn improves student success. In order to ensure successful instruction and remarkable performance, the study provides valuable recommendations to higher education institutes about the importance of recruiting new instructors with high skills in EI and providing training sessions for existing educators to improve their EI skills.

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The Influence of Work Diversity on Organizational Performance in the Hospitality Sector in the UAE: The Moderating Role of HR Practices

Cited by 23 publications

References 52 publications

WITHDRAWN: The Relationship between Transformational Leadership and Service Quality

WITHDRAWN: The Relationship between Transformational Leadership and Service Quality

WITHDRAWN: A comprehensive Review of Innovative Human Resources Management

The Relationship between Emotional Intelligence and Educators’ Performance in Higher Education Sector

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