The Influence of Utaut Factors on E-Retention With E-Satisfaction as Mediating Variable in  E-Learning

Indriati, Fibria; Agustina, Priyanka

doi:10.26487/hebr.v2i1.1465

Cited by 7 publications

(11 citation statements)

References 7 publications

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“…The effort expectancy construct in each model is significant, both in the context of voluntary and mandatory use. However, it is significant only during the first period, and becomes insignificant again over a period of extended and sustained use (Agustina & Indriati, 2018).…”

Section: Effort Expectancymentioning

confidence: 97%

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Determining Factors of E-Wallet Use Behavioral Intention: Application and Extension of The UTAUT Model

Mulyati,

Elsandra,

Alfian

2023

JEFMS

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Technological developments are changing society's transaction patterns, both individual and corporate. Technology also has an important role with the emergence of new innovations in the financial sector which periodically replace the role of cash as a transaction tool with digital financial transactions. Digital financial transactions are increasingly in demand in the financial sector and have high potential to replace cash and become the most effective way to complete transactions quickly. Currently, the use of e-wallets based on non-cash transactions is growing due to the ease and practicality of transactions (starting from simple, time efficient, lots of promos offered, no need to go to the bank, and safe) offered by digital wallet service providers. This research aims to look at determining factors of e-wallet use behavioral intention: application and extension of the UTAUT model. The objects of this research were e-wallet service users in the city of Padang with a sample of 210 people. The sampling technique uses a nonprobability sampling method with a purposive sampling technique. The independent variables in this research are effort expectancy, perceived enjoyment, performance expectancy, then the dependent variable behavioral intention and the mediating variable satisfaction. The analysis method used is Partial Least Square (PLS). The research results found that effort expectancy has a positive and significant effect on behavioral intention. Performance expectancy Negative has no significant effect on behavioral intention. Effort expectancy has a positive and significant effect on satisfaction. Perceived enjoyment has a positive and significant effect on satisfaction. Performance expectancy Positive has no significant effect on satisfaction. Satisfaction has a positive and significant effect on behavioral intention. Perceived enjoyment has a positive and significant effect on effort expectancy. Perceived enjoyment has a positive and significant effect on performance expectancy. Effort expectancy has a positive and significant effect on behavioral intention with satisfaction as an intervening variable. Performance expectancy Positive has no significant effect on behavioral intention with satisfaction as an intervening variable

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Section: Effort Expectancymentioning

confidence: 97%

“…However, there are also those who find that Performance Expectancy does not have a significant effect on user satisfaction (Hutabarat & Jambi, 2020). Performance Expectancy, Effort Expectancy partially do not have a significant effect on E-satisfaction (Agustina & Indriati, 2018).…”

mentioning

confidence: 99%

Determining Factors of E-Wallet Use Behavioral Intention: Application and Extension of The UTAUT Model

Mulyati,

Elsandra,

Alfian

2023

JEFMS

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“…The main objective of UTAUT is to give an understanding of the usage reaction to new technology introduction (Handayani and Sudiana, 2015). UTAUT has been developed through the acceptance of eight model theories in the information research area (Agustina and Indriati, 2018).…”

Section: Literature Reviewmentioning

confidence: 99%

“…The facilitating condition describes the resources and supports that people have in affecting the intention to use a particular technology, and it is similar to the one that influences the actual usage of technology (Kasri and Yuniar, 2021;Venkatesh et al, 2003). Some previous studies showed the positive impact of facilitating conditions to intent on the usage of technology (Agustina and Indriati, 2018;Kasri and Yuniar, 2021;Rachmat et al, 2020). However, a study by Sulaeman and Ninglasari (2020) did not find any significant influence from facilitating conditions toward intention to use online platforms model for zakat payment.…”

Section: Facilitating Condition and Intention To Use Digital Online P...mentioning

confidence: 99%

Does financial technology improve intention to pay zakat during national economic recovery? A multi-group analysis

Mutmainah,

Berakon,

Yusfiarto

2024

JIMA

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Purpose Zakat has succeeded in becoming one of the safety nets for welfare during the crisis. As a result, continuous improvement is a necessity, especially through strengthening technology adaptation. This study aims to explore the factors determining Muslim behavior on their intention to pay zakat by taking into consideration the adoption of digital technology using the modified Unified Theory of Acceptance and Use of Technology (UTAUT). Design/methodology/approach The data collected were 265 respondents who live in urban and suburban areas. They were processed using the partial least square structural equation modeling (PLS-SEM) design. Furthermore, the multigroup analysis (MGA) was conducted to capture the difference results between urban and suburban. Findings The findings show that performance expectancy, social influence, facilitating conditions, perceived security and privacy and zakat literacy significantly increase the intention of Muzakki to adopt financial technology. Perceived security and privacy has succeeded in being an important predictor of digital payment adoption for Muzakki. This paper provides a specific description of the adoption of Muzakki living in urban and suburban areas by using MGA. The research findings illustrate that there is a different urgency between the related variables. Suburban communities have more significant results regarding the research model used. Research limitations/implications This research provides new component variables that can drive individuals’ intentions to use digital services to pay zakat online by using the redesigned UTAUT model. Further research can explore more variables related to zakat digitalization, such as social media interaction, by conducting in-depth interviews with stakeholders to improve zakat performance in this digital era. Practical implications The result of this research recommends that zakat institutions enhance their zakat literacy and education among the Muslim population to improve zakat performance. The government should pay attention to the digital ecosystem to attract the community to use a digital platform. Originality/value This research modified the UTAUT model by integrating several other important constructs to produce more comprehensive findings in investigating the factors that can influence an individual's intention to pay zakat through an online digital platform. This study also examined the indirect effect to obtain significant results by positioning perceived security and privacy as an intervening variable. The implementation of the MGA was conducted to divide research respondents into two categories (urban and suburban) and compare the test results.

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“…Studi yang menggunakan faktor TAM untuk memprediksi e-satisfaction antara pengguna e-learning sangat terbatas karena sebagian besar studi yang ada berkonsentrasi pada niat (Boon-itt, 2015;Headar et al, 2013;Ilgaz & Gülbahar, 2015;Indriati & Agustina, 2018). Beberapa penelitian yang menilai kepuasan menggunakan determinan kualitas layanan seperti keandalan, daya tanggap, personalisasi, keamanan, kepercayaan, interaktivitas dan aksesibilitas, yang bukan merupakan variabel TAM.…”

Section: Pendahuluanunclassified

Kepuasan Dan Retensi Guru Terhadap Sistem Pelatihan Jarak Jauh Balai Diklat Keagamaan Indonesia

Alfarizi

Ngatindriatun

2023

Wawasan: J. Kediklatan Balai Diklat Keagamaan Jakarta

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Digital transformation after the COVID-19 Pandemic has touched the education sector through the development of e-learning. The use of e-learning media is not only for formal education learning but has also begun to feel the HR training department or directorate at state institutions. All ministries and state agencies in Indonesia must organize online education and training by utilizing e-learning. The BDK of the Ministry of Religion in Indonesia is very active in organizing distance education, especially for madrasa teachers, through the independent development e-learning platform for each BDK of the Ministry of Religion. This study is intended to investigate the factors driving satisfaction and retention of MoRA BDK distance training participants using e-learning. The study was carried out quantitatively based on a survey. It involved 206 madrasah teacher respondents who had attended the Ministry of Religion's BDK distance training or distance courses drawn by convenience sampling. This study found that cognitive uptake and social presence influence the perceived usefulness and ease of use of e-learning. In addition, this study determines that perceptions of the usefulness and ease of use of e-learning significantly influence satisfaction and, ultimately, electronic retention of MoRA BDK e-learning. This study recommends increasing system capability by combining utility and intrinsic features and developing a collaborative assignment system. The instructor's presence must be strengthened via live chat or video conference scheduling. The Ministry of Religion of the Republic of Indonesia needs to formulate a more detailed distance training policy, including appropriate training standards, to achieve the expected competencies of participants. Abstrak Transformasi digital pasca Pandemi COVID-19 menyentuh hingga sektor pendidikan melalui pengembangan e-learning. Pemanfaatan media e-learning tidak hanya untuk pembelajaran pendidikan formal, namun juga mulai menyentuh bagian atau direktorat pelatihan SDM pada lembaga negara. Saat ini seluruh kementerian dan lembaga negara di Indonesia dituntut menyelenggarakan pendidikan dan pelatihan secara online dengan memanfaatkan e-learning. BDK Kemenag di Indonesia sangat aktif menyelenggarakan pendidikan jarak jauh khususnya bagi guru madrasah melalui platform e-learning pengembangan mandiri masing-masing BDK Kemenag. Studi ini ditujukan untuk menginvestigasi faktor yang mendorong kepuasan dan retensi peserta pelatihan jarak jauh BDK Kemenag dalam menggunakan e-learning. Studi dilaksanakan secara kuantitatif berbasis survei dan melibatkan 206 responden guru madrasah yang pernah mengikuti pelatihan atau kursus jarak jauh BDK Kemenag yang ditarik dengan convenience sampling. Studi ini menemukan bahwa penyerapan kognitif dan kehadiran sosial memiliki pengaruh terhadap persepsi kegunaan dan kemudahan penggunaan e-learning. Selain itu studi ini menetapkan persepsi kegunaan dan kemudahan penggunaan e-learning secara signifikan mempengaruhi kepuasan dan pada ujungnya retensi elektronik kepada e-learning BDK Kemenag. Studi ini merekomendasikan peningkatakan kapabilitas sistem melalui penggabungan fitur utilitas dan intrinsik disertai pengembangan sistem kolaboratif penugasan. Kehadiran instruktur perlu diperkuat baik melalui fitur live chat ataupun penjadwalan video conference. Kementerian Agama RI perlu merumuskan kebijakan pelatihan jarak jauh yang lebih detail termasuk standar pelatihan yang sesuai agar kompetensi yang diharapkan pada peserta tercapai.

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The Influence of Utaut Factors on E-Retention With E-Satisfaction as Mediating Variable in E-Learning

Cited by 7 publications

References 7 publications

Determining Factors of E-Wallet Use Behavioral Intention: Application and Extension of The UTAUT Model

Determining Factors of E-Wallet Use Behavioral Intention: Application and Extension of The UTAUT Model

Does financial technology improve intention to pay zakat during national economic recovery? A multi-group analysis

Kepuasan Dan Retensi Guru Terhadap Sistem Pelatihan Jarak Jauh Balai Diklat Keagamaan Indonesia

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