The Influence of Trust on Knowledge Donating and Collecting: An Examination of Malaysian Universities

Abstract

The purpose of this research is to examine the influence of affect-based trust and cognition-based trust on knowledge sharing behaviour by adopting the theory of planned behaviour in selected universities in Malaysia. The research adopted survey method and a total of 545 participants from 30 universities. Multiple regression was used to assess the research model. The findings indicate that attitude and subjective norms had positive impact on both knowledge donating and knowledge collecting. However, perceived behavioural control had significant effect on knowledge donating while trust had significant effect on knowledge collecting. Practitioners should focus in developing a climate where academics will have positive attitude and subjective norms towards knowledge sharing as well as a climate of trustworthiness.

A Model for Improving Human Resource Performance in the Context of Knowledge Donating

“…This finding is in line with the study which was conducted by (Endres et al, 2007;Goh & Sandhu, 2014;Al-Husseini & Elbeltagi, 2014). The test on the role of knowledge donating in moderating the effect of social competence on employee performance resulted regression coefficient 0.286 with significance 0.034.…”

Exploring the Relationship Between Procedural Justice and Innovative Work Behavior in Hospitality Industry

“…Knowledge collecting and knowledge donating activities require intrinsic motivation. Whereas most previous research consider knowledge transfer as a single feature of knowledge sharing while and tend to ignore knowledge collecting (Goh & Sandhu, 2014). This research studies knowledge sharing as a combination of knowledge collecting and knowledge donating.…”

Pseudo Knowledge Sharing: The Influence of Trust and Guanxi Orientation

“…Nevertheless, having made this statement, a majority of the relationships posited were based on the grounded¯ndings from past research. Future studies should also examine whether personal and demographic factors such as gender, ethnicity, job position, type of industry, and country of origin will a®ect PKS behaviour (Goh and Sandhu, 2014). In addition, future research could also look into the various level of analysis (i.e.…”

“…This is even more apparent where studies have also showed that the existence of such high degree of trust contributes to one's willingness in sharing valuable and useful information to their counterparts (Goh and Sandhu, 2014;Zand, 1972). Consequently, an employee with higher degree of trust, will put more e®ort towards knowledge sharing, thus having a lower tendency to share pseudo knowledge with their colleagues.…”

“…Trust is also de¯ned as \feeling of con¯dence and security in the caring responses of the partner and the strength of the relationship" (Rempel et al, 1985, p. 96). This means that the level of one's con¯dence and security towards others thus far, would increase the likelihood of knowledge sharing since the person is deem trustworthy (Goh and Sandhu, 2014). This has also been supported by past research that stated that social network is an important element to motivate knowledge sharing behaviour and trust plays a vital role in cultivating a positive networking among employees (Myers, 1996;Stangor, 2004).…”