The Influence of Tourists’ Experience on Destination Loyalty: A Case Study of Hue City, Vietnam

Hung, Vo Viet; Dey, Sandeep Kumar; Vaculčíková, Zuzana; Anh, Le Trieu Hoang

doi:10.3390/su13168889

Cited by 22 publications

(15 citation statements)

References 114 publications

(158 reference statements)

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“…Reference Hung et al (2021) explores the various meanings of tourist experience that include a built and produced consumption act, a reaction to "ordinary" life problems, a quest for authenticity, and multifaceted leisure activity. For all meanings, only requirement to be universal is that the tourist experience is important for the participant.…”

Section: Discussionmentioning

confidence: 99%

Tourism Attraction Factors on Tourist Satisfaction and Loyalty

Muliyanto

Hakim

Shaleha

2022

j. ekon. pembang. STIE MUHAMMADIYAH

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ABSTRAKKontribusi pariwisata terhadap ekonomi lokal terbukti sangat signifikan dan mendorong banyak peneliti untuk mempelajari fenomena multidimensi ini. Oleh karena itu tepat untuk mengidentifikasi dan menganalisis faktor-faktor yang mempengaruhi daya tarik wisata, untuk mengusulkan kebijakan yang diperlukan. Terlebih pariwisata memainkan peran yang semakin penting dalam pertumbuhan ekonomi daerah. Tujuan penelitian ini adalah untuk mengetahui pengaruh aksesibilitas, atraksi, komunitas lokal, dan amenitas terhadap kepuasan wisatawan dan pengaruh aksesibilitas, atraksi, komunitas lokal, dan amenitas terhadap loyalitas melalui kepuasan wisatawan. Penelitian ini merupakan penelitian kuantitatif eksploratif dengan menggunakan kuesioner (google form) yang disebarluaskan kepada wisatawan lokal yang berpengalaman mengunjungi destinasi wisata di Sulawesi Tenggara. Terdapat sebanyak 90 orang responden yang diambil menggunakan pusposive sampling. Adapun metode analisis yakni menggunakan Structural Equation Modeling dengan Smart PLS 3.0. Hasil penelitian menemukan bahwa aksesibilitas, atraksi, masyarakat lokal, dan amenitas berpengaruh positif signifikan terhadap kepuasan wisatawan. Ditemukan juga bahwa aksesibilitas, atraksi, komunitas lokal, dan fasilitas tidak mempengaruhi loyalitas wisatawan melalui kepuasan wisatawan. Penelitian ini mengimplikasikan bahwa atribut daya tarik wisata dapat mempengaruhi kepuasan wisatawan tetapi bukan loyalitas wisatawan, perlu ada yang lebih bernilai dari semua atribut yang dapat memberikan pengalaman yang berbeda kepada wisatawan sehingga dapat mempengaruhi loyalitas wisatawan.Kata Kunci: Daya Tarik Wisata; Kepuasan Wisatawan; Loyalitas WisatawanABSTRACTThe contribution of tourism to the local economy has proven to be very significant and has encouraged many researchers to study this multidimensional phenomenon. Therefore it is appropriate to identify and analyze the factors that influence tourist attractiveness, to propose the necessary policies. Moreover, tourism is playing an increasingly important role in regional economic growth. The purpose of this study was to determine the effect of accessibility, attractions, local communities, and amenities on tourist satisfaction and the effect of accessibility, attractions, local communities, and amenities on loyalty through tourist satisfaction. This research is an exploratory quantitative research using a questionnaire (google form) which is distributed to local tourists who have experience visiting tourist destinations in Southeast Sulawesi. There were 90 respondents who were taken using purposive sampling. The analysis method is using Structural Equation Modeling with Smart PLS 3.0. The results of the study found that accessibility, attractions, local communities, and amenities had a significant positive effect on tourist satisfaction. It was also found that accessibility, attractions, local communities, and facilities did not affect tourist loyalty through tourist satisfaction. This research implies that the attributes of tourist attraction can affect tourist satisfaction but not tourist loyalty, there needs to be something more valuable than all the attributes that can provide a different experience to tourists so that it can affect tourist loyalty.Keywords: Destination attractions; Tourist Satisfaction; Tourist Loyalty

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Section: Discussionmentioning

confidence: 99%

Tourism Attraction Factors on Tourist Satisfaction and Loyalty

Muliyanto

Hakim

Shaleha

2022

j. ekon. pembang. STIE MUHAMMADIYAH

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“…The rationale behind selecting the PLS-Structuring Equation Modeling was based on the significant number of investigations involving residents' attitudes and support for conservation and tourism which used the PLS-SEM method (Gursoy and Rutherford, 2004;Jurowski et al, 1997a;Liang and Hui, 2016a;Stylidis et al, 2014a;Williams and Lawson, 2001). Additionally, statistical treatments by the PLS-SEM is not challenged by non-normal data, and it can produce robust observations with smaller datasets (Jr. et al, 2017;Sarstedt et al, 2016;Dey et al, 2020;Rai et al, 2013;Hung et al, 2021)…”

Section: Discussionmentioning

confidence: 99%

Residents’ Perception Towards Geoheritage Conservation and Tourism Development: Evidence From Jodhpur, India

Dey¹,

DEY²,

Tučková³

2021

GTG

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The Mehrangarh Fort in Jodhpur, India, located at the height of 150 meters above the surrounding sandy plains, is one of the city's most prominent monuments built over the Jodhpur group-Malani-Igneous Suite. The old city, which boasts numerous blue-painted houses, lies adjacent to the Mehrangarh Fort. The residents of the old city play a significant role in keeping the geoheritage and cultural heritage intact. The study investigates the moderating role of residents’ Perception towards support for Geoheritage Tourism and Conservation in and around Mehrangarh Fort. A combination of Weber’s theory of substantive and formal rationality (WTSFR) and Social Exchange Theory (SET) is used to investigate and infer the interposing and moderating role of residents’ perception on the relationship between influencing factors and support for geo-heritage conservation. A PLS evaluation of the SEM reveals a substantial capacity of the residents’ perception to predict support for conservation and tourism development.

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“…The challenge of developing mountain biking as a responsible form of tourism within a context of a contested space with other user groups and the local community is significant and should not be underappreciated. However, if addressed strategically there remains an opportunity to enhance and improve visitor experiences and thus establish a positive destination image for communities (Hung et al, 2021;Iordanova & Stylidis, 2019).…”

Section: Community: Impact Benefits and Destination Imagementioning

confidence: 99%

The Case for Mountain Biking in Responsible Tourism Narratives

2022

JRTM

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The global pandemic has accelerated an existing trend of growth in participation in outdoor recreational activities, of which mountain biking is one of the fastest growing segments. Concurrently, responsible tourism began receiving more attention from academics and practitioners began implementing the principles of responsible tourism within organizations. No research has been conducted on the intersection of mountain biking and responsible tourism. This study examines the potential role mountain biking may play as a responsible form of tourism and in the development of responsible tourism destinations. In particular, this study explores some of the principles of responsible tourism and applies them to the results from a tourism impact study for the Super8 Mountain Bike (MTB) Festival held in Taichung, Taiwan in 2020. Limitations to this study and areas of future research are highlighted, while implications for practitioners are also shared.

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The Influence of Tourists’ Experience on Destination Loyalty: A Case Study of Hue City, Vietnam

Cited by 22 publications

References 114 publications

Tourism Attraction Factors on Tourist Satisfaction and Loyalty

Tourism Attraction Factors on Tourist Satisfaction and Loyalty

Residents’ Perception Towards Geoheritage Conservation and Tourism Development: Evidence From Jodhpur, India

The Case for Mountain Biking in Responsible Tourism Narratives

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