The influence of time management skill on the curvilinear relationship between organizational citizenship behavior and task performance.

Rapp, Adam; Bachrach, Daniel G.; Rapp, Tammy L.

doi:10.1037/a0031733

Cited by 130 publications

(140 citation statements)

References 59 publications

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“…Much of the research on OCB are based on the Theory of Social Exchange, according to which employees adopt these behaviors to reciprocate positive actions of an organization (Podsakoff et al, 2014;Podsakoff, Mackenzie, Paine, & Bachrach, 2000;Rapp, Bachrach & Rapp, 2013). Thus, as stated by Rapp et al (2013), the Organizational Citizenship Behaviors, driven by feelings of reciprocity, facilitate social interactions among employees, contributing to the realization of work tasks.…”

Section: Organizational Citizenship Behaviorsmentioning

confidence: 99%

“…Thus, as stated by Rapp et al (2013), the Organizational Citizenship Behaviors, driven by feelings of reciprocity, facilitate social interactions among employees, contributing to the realization of work tasks. On the other hand, employees who demonstrate a lower incidence of this behavior are susceptible to having few social exchanges, which may help to reduce the duties.…”

Section: Organizational Citizenship Behaviorsmentioning

confidence: 99%

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Organizational citizenship behaviors: a glimpse in the light of values and job satisfaction

Andrade

Costa

Estivalete

et al. 2017

RBGN

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Purpose -The main goal of this study is to analyze the influence of work related values and work satisfaction on the Organizational Citizenship Behaviors (OCB), according to the perspective of the employees of a company from the education sector.Design/methodology/approach -A survey was carried out with 244 employees of a company located in the state of Rio Grande do Sul, Brazil. The company covers publishers, elementary school and high school levels, and preparative courses for Vestibular (university entrance exam) and Concursos Públicos (exams to be admitted to the civil service), and they are acting in the education sector since 2001.Findings -The main results reveal that the work related values and work satisfaction positively influence the OCB, and the main values with higher influence on OCB are Conformity, Universalism, Benevolence, and the Satisfaction with the boss, which are the independent variables with higher influence. The only value researched that has no influence on the OCB was Power.Originality/value -The results will enable a reflection on the reasons that make these individuals work, their satisfaction with the work done and its influence on the organizational citizenship behaviors. Additionally, they may provide subsidies for the education sector, to assess the prospect of their professionals regarding their concerns, interactions and behaviors in the workplace.

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Section: Organizational Citizenship Behaviorsmentioning

confidence: 99%

Section: Organizational Citizenship Behaviorsmentioning

confidence: 99%

Organizational citizenship behaviors: a glimpse in the light of values and job satisfaction

Andrade

Costa

Estivalete

et al. 2017

RBGN

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show abstract

“…Specifically, the exchange of symbolic benefits encourages ambiguous reactions and thus allows responses to be shaped by the rank equilibrium norm to a greater degree than the exchange of concrete benefits, which tends to elicit quid pro quo responses driven by the reciprocity norm (Cropanzano and Mitchell 2005;Foa and Foa 1974). Fourth, recent SET applications also stress that strategic thinking moderates behavioral responses following norm activation (Rapp, Bachrach, and Rapp 2013). That is, benefit recipients rely on informational cues to determine what type of response is likely to maximize their own utility in continued exchange (Lawler and Thye 1999).…”

Section: An Set Perspective On Customer Prioritizationmentioning

confidence: 99%

Gratitude versus Entitlement: A Dual Process Model of the Profitability Implications of Customer Prioritization

Wetzel¹,

Hammerschmidt²,

Zablah

2014

Journal of Marketing

162

141

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Customer prioritization strategies, which focus a firm's efforts on its most important customers, are expected to improve account profitability. Anecdotal evidence suggests, however, that such strategies may also undermine account profitability by inducing customers to become overly demanding. Building on social exchange theory, this research evaluates these competing perspectives across two field studies and finds that prioritization is best understood as a double-edged sword. Specifically, the results reveal that prioritization efforts initiate both a gratitude-driven process, which enhances sales and profit, and an entitlement-driven process, which increases service costs and reduces profit. Importantly, the findings indicate that prioritization tactics differ in the extent to which they trigger these competing processes and thus in their ability to influence account profitability. Finally, the results also reveal that critical moderators (competitive intensity and prioritization transparency) determine the extent to which the entitlement-driven process undermines the gratitude-driven process. For managers, the findings suggest that both the tactics employed and moderating conditions determine whether prioritization has a positive, negative, or negligible effect on prioritized accounts' profitability.

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“…Using time effectively and efficiently is highly important (2). Using time management technics causes professional performance promotion and saves more time to do activities with higher priorities, speeding up activities and professional promotion (5)(6)(7). Experts divide time management into 2 main groups: personal and organizational skills.…”

Section: Introductionmentioning

confidence: 99%

Assessment of Time Management in Iranian Critical Care Nurses: Predictive Factors

Goudarzian¹,

Ranjbar²,

Hatkehlouei³

et al. 2017

Crit Care Nurs J

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Background: Time management is significantly important in nursing, because wasting time and inappropriate management have negative effects on patients' health. Objectives: The present study aimed at determining the rate of time management in Iranian critical care nurses and its related factors. Methods: This descriptive-analytical study was conducted on critical care nurses of hospitals affiliated to Mazandaran University of Medical Sciences in 2016. Of 500 nurses from all the selected hospitals, 410 ones accepted to participate in the study, with response rate of 91.1%. The instruments for data collection were demographic characteristics and time management questionnaires. Data were analyzed by descriptive and inferential statistic tests (Pearson correlation, one-way ANOVA, independent sample t test, and General Linear Model).

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The influence of time management skill on the curvilinear relationship between organizational citizenship behavior and task performance.

Cited by 130 publications

References 59 publications

Organizational citizenship behaviors: a glimpse in the light of values and job satisfaction

Organizational citizenship behaviors: a glimpse in the light of values and job satisfaction

Gratitude versus Entitlement: A Dual Process Model of the Profitability Implications of Customer Prioritization

Assessment of Time Management in Iranian Critical Care Nurses: Predictive Factors

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