The influence of subjective well-being on the perceptions of customers of private sports centres. linear models vs qualitative comparative analysis

García-Pascual, Fernando; González-García, Rómulo Jacobo; Pérez, Carlos Campos

doi:10.1080/23750472.2022.2071753

Cited by 2 publications

(2 citation statements)

References 39 publications

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“…In this paper, within the linear models, perceived value is observed as the one that offers the greatest weight in the prediction of user loyalty and this predictive relationship has also been proven in other studies within the sports management literature [41,42]. However, the independent variables of frequency of sport participation and attendance to supervised classes have a very low predictive weight in the established models.…”

Section: Discussionsupporting

confidence: 59%

Influence of Sports Participation on the Behaviors of Customers of Sports Services: Linear and Qualitative Comparative Analysis Models

2023

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Sports services have become an important enclave for our society. Due to its complete sports offer, customers can perform physical activity that helps them to improve their health and well-being. In fitness centers, managers try to know what their customers are looking for in order to create more personalized experiences, as well as to improve their health. This study seeks to understand the influence that sports frequency has on the future behavior of users of a sports center, using two complementary methodologies. A sample of 383 users of a private sports center was used. The two complementary methodologies used were linear models and comparative qualitative analysis, based on the combination of sets. The results show how sports frequency influences the process of creating users’ future behaviors. Considering that none of the variables are necessary, it is observed that perceived value has a significant influence on users’ future behaviors. The use of two complementary methodologies provides a more complete understanding, which helps sports managers to plan and manage effectively to ensure user satisfaction and loyalty. In addition, facilities can incentivize customers through loyalty programs and promotions to maintain their engagement, as well as healthy styles to encourage service recommendations.

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Section: Discussionsupporting

confidence: 59%

Influence of Sports Participation on the Behaviors of Customers of Sports Services: Linear and Qualitative Comparative Analysis Models

2023

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“…This factor is related to emotional aspects and their benefit through the service experience. Again, it has been interpreted that positive emotional aspects are very important in the perceptions of users of sports centres [40,51] and that managers of these services should promote actions and programmes that positively influence users' emotions.…”

Section: Discussionmentioning

confidence: 99%

Customer Experience in Sports Centres: Adaptation and Validation of a Measurement Scale

2023

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The service experience in fitness centres is important for understanding how users perceive and value the quality of the service. The service experience in fitness centres is constructed from the expectations and needs of the users and the capacity of the centre to satisfy them. This paper aims to adapt and validate the consumer experience quality (EXQ) scale (Klaus and Maklan, 2012) that analyses consumer experience in the context of fitness centres. This research was carried out in a sports centre in Spain with a sample of 413 users (52% male, 48% female) and an average age of 36.5 years. A CFA was carried out to check the fit of the model and then to check the reliability and validity of the scale, as well as the correlations with other factors. It can be seen that after different steps, the model shows good fitting as well as good reliability and validity values. The research also shows that this scale significantly predicts the satisfaction and future intentions of the service users. Therefore, managers of sports centres should consider the perceptions and positive experiences of their users in order to improve the viability of their service.

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The influence of subjective well-being on the perceptions of customers of private sports centres. linear models vs qualitative comparative analysis

Cited by 2 publications

References 39 publications

Influence of Sports Participation on the Behaviors of Customers of Sports Services: Linear and Qualitative Comparative Analysis Models

Influence of Sports Participation on the Behaviors of Customers of Sports Services: Linear and Qualitative Comparative Analysis Models

Customer Experience in Sports Centres: Adaptation and Validation of a Measurement Scale

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