2014
DOI: 10.5465/ambpp.2014.17320abstract
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The Influence of Servant Leadership and Organizational Structure on Employee and Patient Outcomes

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“…The model assessed customer-oriented citizenship behavior, service quality and customer-focused prosocial behavior. Neubert et al (2014) remarked that SL has a relationship to employees exhibiting more creative behavior, helping others and experiencing less exhaustion. They demonstrated that this positive relationship is moderated by organizational structure.…”
Section: Literature Review and Hypothesis Developmentmentioning
confidence: 99%
“…The model assessed customer-oriented citizenship behavior, service quality and customer-focused prosocial behavior. Neubert et al (2014) remarked that SL has a relationship to employees exhibiting more creative behavior, helping others and experiencing less exhaustion. They demonstrated that this positive relationship is moderated by organizational structure.…”
Section: Literature Review and Hypothesis Developmentmentioning
confidence: 99%