The influence of openness of public organizations and social media use on e-participation: the mediating effect of trust in e-government

Abdulkareem, Abdulrazaq Kayode; Abdulkareem, Zulfah Jumoke; Ishola, Abdulrasaq Ajadi; Bello, Muhammed Lawan; Oladimeji, Kazeem Adebayo

doi:10.1080/12294659.2022.2136054

Cited by 8 publications

(9 citation statements)

References 58 publications

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“…When the government uses online services and social media to provide accurate information to citizens, citizens’ perceptions and trust will improve. In addition, the results show that citizens’ Te-GS is significantly associated with their participation in social media, consistent with previous findings that people with higher Te-GS are more likely to use social media (Abdulkareem et al , 2022a, 2022b; Khan et al , 2021).…”

Section: Discussionsupporting

confidence: 90%

“…The intention to use social media is influenced by Te-GS (Abdulkareem et al, 2022a(Abdulkareem et al, , 2022b. Online trust is a critical concern for users due to the lack of direct control of when information is published on social media and saved by local government providers (Patil et al, 2020).…”

Section: Perceived Securitymentioning

confidence: 99%

“…It is critical to analyse how citizens' faith in both systems and the government influences their willingness to participate in social media to provide electronic feedback, chats and online contact with government authorities. Hence, Te-GS has been shown to have a positive relationship with user intention to participate in social media (Abdulkareem et al, 2022a(Abdulkareem et al, , 2022bKhan et al, 2021).…”

Section: Perceived Securitymentioning

confidence: 99%

“…Building a favourable relationship between government and citizens on social media can enhance citizen utilisation of e-government services (Abdulkareem et al, 2022a(Abdulkareem et al, , 2022bHung et al, 2020;Khan et al, 2021). Conversely, when individuals have faith in e-government services, they will likely use social media to communicate their opinions and concerns about social issues to local governments.…”

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

Identification of the determinants of public trust in e-government services and participation in social media based on good governance theory and the technology acceptance model

Nguyen

Huynh

et al. 2023

JABS

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Purpose This study aims to investigate the determinants of public trust in e-government services (Te-GS) and participation in social media. Design/methodology/approach A quantitative cross-sectional field survey was used to collect primary data at the local government level in 11 cities, towns and districts in Tien Giang Province, Vietnam. The final data set of 529 respondents was analysed using SmartPLS4 to evaluate the measurement and structural models. Findings Perceived responsiveness, transparency and security have strong positive associations with Te-GS, whereas perceived accountability does not. Furthermore, perceived ease of use and perceived usefulness are positively associated with social media participation. Originality/value Although previous studies have examined citizen behaviour in the use of e-government services, the social media context has rarely been considered due to its novelty. This study adds to the knowledge of the antecedents of participation in e-government services in developing countries such as Vietnam. Furthermore, it provides a comprehensive framework for understanding participation intention that considers four elements of good governance theory and two elements of the technology acceptance model (TAM), thereby extending previous research on the effects of these variables on the adoption of e-government services.

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Section: Discussionsupporting

confidence: 90%

Section: Perceived Securitymentioning

confidence: 99%

Section: Perceived Securitymentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Identification of the determinants of public trust in e-government services and participation in social media based on good governance theory and the technology acceptance model

Nguyen

Huynh

et al. 2023

JABS

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“…Thus, while ICT adoption sets the stage, tangible public value materializes through the mediating mechanism of enhanced social media usage. These empirical findings substantiate scholarly proposals regarding the intermediary role of social technologies in translating e-government investments into public value for citizens (Mossberger et al ., 2013; Bonsón et al ., 2012; Abdulkareem et al ., 2022b; Abdulkareem and Ramli, 2021b). The mediation results further underline the need for public organizations to strategically incorporate social media tools within overall ICT-enabled e-recruitment systems to maximize public value instead of merely targeting efficiency gains or cost savings.…”

Section: Discussionmentioning

confidence: 99%

Investigating ICT adoption and public value of e-recruitment in the public sector: the role of social media use

AbdulKareem,

Oladimeji,

Ishola

et al. 2024

IJPSM

Self Cite

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PurposeThis study examines the adoption of information and communication technologies (ICT) for e-recruitment and its impacts on public value outcomes.Design/methodology/approachA survey was conducted with 213 public sector employees in the federal civil service using a questionnaire to test a conceptual model integrating the Technology Acceptance Model, Media Richness Theory and Public Value Theory using PLS-SEM analysis.FindingsResults validate significant positive relationships between ICT adoption, social media use for e-recruitment and public value creation. Internet self-efficacy positively moderates public value outcomes.Research limitations/implicationsWhile this study makes valuable contributions, avenues remain to further expand generalizability, strengthen validity and incorporate additional institutional factors in the framework.Practical implicationsThe study provides insights to guide policies and interventions aimed at improving ICT adoption success and public value gains from e-government investments in developing countries.Originality/valueThe research makes key contributions by operationalizing and empirically assessing the public value impacts of e-government innovations and examining adoption issues in an understudied developing country context.

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The generation of public value through e-participation initiatives: A synthesis of the extant literature

Karkin,

Cezar

2024

Government Information Quarterly

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The influence of openness of public organizations and social media use on e-participation: the mediating effect of trust in e-government

Cited by 8 publications

References 58 publications

Identification of the determinants of public trust in e-government services and participation in social media based on good governance theory and the technology acceptance model

Identification of the determinants of public trust in e-government services and participation in social media based on good governance theory and the technology acceptance model

Investigating ICT adoption and public value of e-recruitment in the public sector: the role of social media use

The generation of public value through e-participation initiatives: A synthesis of the extant literature

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