2017
DOI: 10.1016/j.tourman.2016.07.011
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The influence of knowledge-based factors on taxi competitiveness at island destinations: An analysis on tips

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Cited by 16 publications
(5 citation statements)
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“…The results are shown in Table VII. Regarding the methodology used in these works, quantitative and descriptive methods have been used, especially questionnaires (García-Almeida and Klassen, 2017), as well as regression analysis or structural equations to a lesser extent (Martínez et al , 2016).…”
Section: Resultsmentioning
confidence: 99%
See 1 more Smart Citation
“…The results are shown in Table VII. Regarding the methodology used in these works, quantitative and descriptive methods have been used, especially questionnaires (García-Almeida and Klassen, 2017), as well as regression analysis or structural equations to a lesser extent (Martínez et al , 2016).…”
Section: Resultsmentioning
confidence: 99%
“…This categorization suggests that directly or indirectly, special attention has been paid to the sustainability of island destinations, whether that is environmental, economic, social or cultural sustainability (López et al , 2016). On the other hand, the diversity of themes has not prevented the development of thematic specialization within each of the categories, which are represented by several publications (García-Almeida and Klassen, 2017).…”
Section: Resultsmentioning
confidence: 99%
“…The knowledge, competencies, and skills of service providers who are in a direct personal contact with tourists enhance destination competitiveness (Volgger & Pechlaner, ). For example, education, experience, and the ability to speak foreign languages by taxi drivers influence tourist satisfaction and loyalty and contribute to the tourists' perceptions of a destination's competitiveness (García‐Almeida & Klassen, ). On the other hand, lack of professionalism and competency of service providers negatively affects competitiveness, which is quickly spotted by tourists (Azzopardi & Nash, ).…”
Section: Major Determinants Of Destination Competitivenessmentioning
confidence: 99%
“…Previous studies show that knowledge bases are crucial to developing a competitive advantage, shaping sustainable development, and establishing market leadership [34,35], while technology innovations are considered to be key factors for economic growth [36]. Studies that examine the innovation positions of specific industries have mostly been based on qualitative inquiries such as case studies.…”
Section: Theoretical Analytical Frameworkmentioning
confidence: 99%