The Influence of Friends and Relatives in Travel Decision-Making

Gitelson, Richard; Kerstetter, Deborah L.

doi:10.1300/j073v03n03_04

Cited by 92 publications

(63 citation statements)

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“…In the context in which consumers search for information online, the ultimate objective in goal-directed information searching is to perform the purchase by minimizing risks and uncertainties (Gitelson & Kerstetter, 1994;Vogt & Fesenmaier, 1998). However, for on-going information searching, fun/enjoyment coming from the searching itself and the process constitute the ultimate objective in grounding the hedonic values (Babin, Darden, & Griffin, 1994;Janiszewski, 1998;Moe, 2003).…”

Section: Enjoymentmentioning

confidence: 99%

Exploring the relationship between information satisfaction and flow in the context of consumers’ online search

Özkara

Özmen

Kim

2016

Computers in Human Behavior

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Section: Enjoymentmentioning

confidence: 99%

Exploring the relationship between information satisfaction and flow in the context of consumers’ online search

Özkara

Özmen

Kim

2016

Computers in Human Behavior

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“…The fi rst construct delineated decision-making process (Clawson and Knetsch, 1966;Cooper, 1993), including purposes of trip, duration of trip, information resources, time of decision-making, decisionmakers and approaches of trip. The second construct outlined consumer behaviour (Jenkins, 1978;Van Raaij and Francken, 1984;Woodside and Lysonski, 1989;Gitelson and Kerstetter, 1994;Zalatan, 1998), containing elements of consumers' family and friends, package tour fare and expenditures. The third construct depicted consumer satisfaction (Ajzen and Driver, 1992;Woodside and King, 2001;Lee et al, 2007;Yuksel 2007), including consumers' favourite scenic spots, most uninteresting scenic spots, satisfaction with resources of destination, satisfaction with service performance, willingness of revisiting, willingness of recommendation and overall satisfaction.…”

Section: Methodsmentioning

confidence: 99%

“…More precisely, the interaction of individual household and socio-demographic factors results in the vacation sequence or the decision process. By the same token, Gitelson and Kerstetter (1994) and Zalatan (1998) investigated family decision behaviour.…”

Section: Theoretical Reviewmentioning

confidence: 99%

The influence of service performance and destination resources on consumer behaviour: a case study of mainland Chinese tourists to Kinmen

Chen

Lee

2008

Journal of Tourism Research

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This paper draws upon the responses of 603 mainland Chinese tourists in Kinmen and attempts to understand their consumer behavior on the aspects of intentions, preferences, decision-making process, satisfaction, and willingness to revisit. Variables such as service performance and destination resources that affect visitor's satisfaction are also tested. The fi ndings refl ect a 'myth of mysteriousness' of mainland Chinese visitors to the destination and suggest that it is essential for the market segmentation to participate in the tourism planning of Kinmen to develop an integrated policy for promotion and marketing, in order to enhance consumers' interest. In addition, this research has implications for tourism planning in Kinmen and provides references for other destinations striving for tourists from mainland China.

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“…The tourist decisionmaking process is a complicated process that is influenced by many factors (Woodside and Lysonski, 1989;Sirakaya and Woodside, 2005). Complicating factors include limitations on destination choice sets (Um and Crompton, 1990), the influence of other household members and friends on decisions (Gitelson and Kerstetter, 1994;Currie et al, 2008) among other socio-demographic and psychographic variables. McKercher and Chan (2005) make the astute observation that often niche tourism, such as film-induced tourism, is overstated because destination marketing organizations and policymakers do not make the distinction between visiting a film-related attraction or event and a tourist primarily being motivated by a film-related attraction or event.…”

Section: Tourism Economicsmentioning

confidence: 99%

The Borat Effect: Film-Induced Tourism Gone Wrong

Pratt

2015

Tourism Economics

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This research estimates the economic impact of an increase in tourism to Kazakhstan as a result of the film Borat: Cultural Learnings of America for Make Benefit Glorious Nation of Kazakhstan, released in 2006. The film, controversial for its shock value, portrayed Kazakhstan in a negative light, yet raised awareness of the country as a tourist destination. Despite the negative depiction of Kazakhstan, international tourist expenditure increased by 6.4%. However, the increase in tourism was estimated to have an overall adverse effect on the economy. This adverse effect on the rest of the economy overshadowed the positive benefits of tourism.Keywords: film-induced tourism; economic impact; computable general equilibrium model; Borat; Kazakhstan Film-induced tourism has been a key niche market for many national tourism organizations and is a growing worldwide phenomenon (Hudson and Ritchie, 2006). Connell (2012) provides a thorough review of the evolution, progress and prospects of film tourism from a cross-disciplinary approach. While there has been an increasing amount of literature dedicated to film-induced tourism, there is still much debate about the perceived and actual impacts of film tourism to destinations. From a demand perspective, Connell (2012) notes 10 different ways in which tourists participate in some sort of film tourism: tourists visiting real locations portrayed in a specific film/television production; tourists visiting studio sets; tourists visiting specific film/television theme parks and attractions; tourists visiting theme attractions with a film theme; tourists visiting locations where filming is taking place; tourists visiting a location marketed as a film location; participation in an organized tour of film locations; participation in organized tours of film celebrity homes; tourists visiting film festivals; and tourists visiting a destination for film premieres.Much of the early film tourism research highlighted the power of movies and television series in driving increased visitation to destinations. Early examples of films driving visitation are documented by Riley and van Doren

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The Influence of Friends and Relatives in Travel Decision-Making

Cited by 92 publications

References 0 publications

Exploring the relationship between information satisfaction and flow in the context of consumers’ online search

Exploring the relationship between information satisfaction and flow in the context of consumers’ online search

The influence of service performance and destination resources on consumer behaviour: a case study of mainland Chinese tourists to Kinmen

The Borat Effect: Film-Induced Tourism Gone Wrong

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