The Importance of Emotional Intelligence When Leading in a Time of Crisis

Kantor, Molly A.; Apgar, Sarah; Esmaili, Armond M; Khan, Adeena; Monash, Bradley; Sharpe, Bradley A.

doi:10.12788/jhm.3484

Cited by 6 publications

(3 citation statements)

References 7 publications

(20 reference statements)

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“…Such impacts on clinician mental health may cause declines in quality of care and access for patients (as clinicians exit the workforce). Consequently, hospitals and training programs must be proactive in supporting clinician/trainee mental health [30]. Devaraj et al emphasize that hospitals must ensure "psychological safety" by ensuring a non-threatening environment that demonstrates openness, trust, recognition, and gratitude [31].…”

Section: Discussionmentioning

confidence: 99%

Changes in pediatric hospital care during the COVID-19 pandemic: a national qualitative study

Penwill

Angulo

Pathak

et al. 2021

BMC Health Serv Res

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Background The COVID-19 pandemic has necessitated rapid changes in healthcare delivery in the United States, including changes in the care of hospitalized children. The objectives of this study were to identify major changes in healthcare delivery for hospitalized children during the COVID-19 pandemic, identify lessons learned from these changes, and compare and contrast the experiences of children’s and community hospitals. Methods We purposefully sampled participants from both community and children’s hospitals serving pediatric patients in the six U.S. states with the highest COVID-19 hospitalization rates at the onset of the pandemic. We recruited 2–3 participants from each hospital (mix of administrators, front-line physicians, nurses, and parents/caregivers) for semi-structured interviews. We analyzed interview data using constant comparative methods to identify major themes. Results We interviewed 30 participants from 12 hospitals. Participants described how leaders rapidly developed new hospital policies (e.g., directing use of personal protective equipment) and how this was facilitated by reviewing internal and external data frequently and engaging all relevant stakeholders. Hospital leaders optimized communication through regular, transparent, multi-modal, and bi-directional communication. Clinicians increased use of videoconference and telehealth to facilitate physical distancing, but these technologies may have disadvantaged non-English speakers. Due to declining volumes of hospitalized children and surges of adult patients, clinicians newly provided care for hospitalized adults. This was facilitated by developing care teams supported by adult hospitalists, multidisciplinary support via videoconference, and educational resources. Participants described how the pandemic negatively impacted clinicians’ mental health, and they stressed the importance of mental health resources and wellness activities/spaces. Conclusions We identified several major changes in inpatient pediatric care delivery during the COVID-19 pandemic, including the adoption of new hospital policies, video communication, staffing models, education strategies, and staff mental health supports. We outline important lessons learned, including strategies for successfully developing new policies, effectively communicating with staff, and supporting clinicians’ expanding scope of practice. Potentially important focus areas in pandemic recovery include assessing and supporting clinicians’ mental health and well-being, re-evaluating trainees’ skills/competencies, and adapting educational strategies as needed. These findings can help guide hospital leaders in supporting pandemic recovery and addressing future crises.

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Section: Discussionmentioning

confidence: 99%

Changes in pediatric hospital care during the COVID-19 pandemic: a national qualitative study

Penwill

Angulo

Pathak

et al. 2021

BMC Health Serv Res

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“…Strategic intelligence enables strategic foreseeing to detect crises and assess changes that can affect the organization (Abbas, 2018). It also helps find solutions in the accurate time (Kantor et al, 2020). In addition, Yaseen (2020) has pointed out that technological intelligence provides the ability to use technology correctly in addressing the crisis faced by the organization and reduces response time.…”

Section: Strategic Intelligence and The Effectiveness Of Crisis Manag...mentioning

confidence: 99%

“…All measurement statements were measured based on five-point Likert scale ranging from 1= strongly disagree to 5 = strongly agree. The researcher depended on previous studies when preparing the questionnaire statement as following; Maccody & Scudder, 2011;Kuosa, 2011;Maccoby, 2013;Maccoby, 2015;Kuzmanova, 2016;Okumus et al, 2017;Maccoby, 2017;Kirilov, 2019;Kantor et al, 2020;Varelas & Apostolopoulos, 2020. Then, the questionnaires were validated through a pilot study on 20 of investigated hotels.…”

Section: Description Of the Questionnairementioning

confidence: 99%

Does Strategic Intelligence Impact the Achievement of Crisis Management Effectiveness? Evidence From Four and Five-Star Hotels in Luxor and Aswan

El-latief

Saad

2023

Journal of Association of Arab Universities for Tourism and Hos

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This research provides new insights into a relatively new area in contemporary management field in the hospitality industry, namely strategic intelligence. In addition, this study paid great attention to the impact of strategic intelligence with its various dimensions on the effectiveness of crisis management. This research aimed to measure the impact of strategic intelligence dimensions at the senior management levels in four and five star hotels in Luxor and Aswan governorates in Egypt. Maccoby & Scudder model was adopted with the following five dimensions; foresight, strategic vision, systematic thinking, partnership and motivation. The research used qualitative approach, 200 questionnaire forms were distributed to hotel general managers, deputy general manager and head of department either online or handed questionnaire. (178) forms were returned with (89%) response rate. The main result showed that, the dimensions of strategic intelligence were adopted by the investigated hotels which enable them to manage crises in remarkable manner. The results also highlighted a significant relationship between strategic intelligence and crisis management. The researchers made some recommendations. The most important of these was the selection of administrative leaders, raising awareness of the dimensions of strategic intelligence, motivating administrators and employees to return to SI practices, encouraging continuous training of managers in hotels and qualifying them to invest in the dimensions of intelligence in a technological way.

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The Role of Emotional Intelligence During a Pandemic Crisis

Dhiman

Bharti

2023

EAI/Springer Innovations in Communication and Computing

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The Importance of Emotional Intelligence When Leading in a Time of Crisis

Cited by 6 publications

References 7 publications

Changes in pediatric hospital care during the COVID-19 pandemic: a national qualitative study

Changes in pediatric hospital care during the COVID-19 pandemic: a national qualitative study

Does Strategic Intelligence Impact the Achievement of Crisis Management Effectiveness? Evidence From Four and Five-Star Hotels in Luxor and Aswan

The Role of Emotional Intelligence During a Pandemic Crisis

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