“…The PROM/PREM development team had heard that other trusts were developing systems for gathering similar data but were surprised that nothing had yet been published. It was therefore agreed that we would adapt for local use in Westminster, components of a patient-focused service evaluation questionnaire previously designed by one of the authors (TA) and routinely used in another London borough's health and social services for older adults (Andrews, 2005;Andrews & Read, 2009;Ewens et al, 2007). Various stakeholders were consulted on specific PROM/PREM items including representatives from the local team, service users, the senior management team and the Trust's head of patient and public involvement.…”