2021 the 9th International Conference on Information Technology: IoT and Smart City 2021
DOI: 10.1145/3512576.3512641
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The Implementation of Robotic Process Automation for Banking Sector Case Study of A Private Bank in Indonesia

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Cited by 4 publications
(11 citation statements)
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“…References were found signaling the importance for organizations to prepare human workers, not only to provide a solid framework for cooperation with RPA/IPA, but also to mould mentalities and attitudes in relation to change management and new learning [9,119,212,247,248].…”
Section: Change Managementmentioning
confidence: 99%
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“…References were found signaling the importance for organizations to prepare human workers, not only to provide a solid framework for cooperation with RPA/IPA, but also to mould mentalities and attitudes in relation to change management and new learning [9,119,212,247,248].…”
Section: Change Managementmentioning
confidence: 99%
“…An suitable roadmap with all the steps needed to implement the changes required to incorporate new technology will avoid risks associated with IT systems, lack of knowledge, operations and BC (since RPA/IPA do fail and crash) [94,120,126,212,249].…”
Section: Change Managementmentioning
confidence: 99%
“…RPA é definido como a aplicação de certas tecnologias e metodologias baseadas em software e algoritmos destinados a automatizar processos de negócios ou tarefas humanas repetitivas (Susilo et al, 2021). Para o autor Thekkethil a tecnologia RPA funciona como uma força de trabalho digital onde podem interagir com vários sistemas e aplicativos (Thekkethil et al, 2021).…”
Section: Q2 Quais São As Técnicas Ferramentas Soluções Ou Implementaç...unclassified
“…Eficiência de custo operacional, precisão de trabalho aprimorada, melhor experiência do cliente e gestão de riscos e conformidade são benefícios apontados por Susilo (Susilo et al, 2021).…”
Section: Benefíciosunclassified
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