The Implementation of Minimum Service Standards (MMS) on Public Service for Health Services Sector in Bondowoso, Indonesia

Kuzairi, Untung; Yuswadi, Hary; Budihardjo, Agus; Patriadi, Himawan Bayu

doi:10.26618/ojip.v8i1.939

Cited by 5 publications

(5 citation statements)

References 1 publication

(1 reference statement)

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“…The phenomenological approach is a qualitative research method to find the meaning of a phenomenon which is the life experience of a group of individuals. In accordance with Moleong's statement in (Kuzairi, 2020) the phenomenological approach is a subjective experience or phenomenological experience and the study of the existence of an awareness of one's main perspective.…”

Section: Methodsmentioning

confidence: 63%

Implementation of Electronic KTP (E-KTP) Services in the Era of New Habit Adaptation (AKB) of the Population and Civil Registration Service (DINDUKCAPIL) of Pekalongan City, Central Java

Sofiana

Supriyadi

Wahyuni

2021

bijak

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Population administration services are one of the government's general duties in terms of public services. The activities of managing and controlling data and publishing population documents are part of population administration. In this case the Electronic Identity Card (E-KTP) is the legal identity of the resident in which individual data is contained. However, in its application in the field, the E-KTP service still has obstacles so that it is not maximally felt by the people. As for the obstacles found in E-KTP services, among others, in terms of personnel, namely the lack of optimal service provided can be from the aspect of behavior caused by time limit or work pressures so that it affects the quality of service besides that in terms of lack of infrastructure or disruption of equipment such as server connections and limited blanks, and lack of clear information for the general public. The government's latest policy is rolling so that the people can tolerate with Covid-19. Based on recommendations of the World Health Organizations (WHO), the recommendation of a New Normal is not only trending around the world. then the recommendation in Indonesia changed to "Era of Adaptation to The New Habits", the meaning of the recommendation can be interpretated to be a new life order, not returning to a life likes the pandemic era but obliged to be accustomed to washing hands by using soap, using masks, maintaining physical distance, and maintaing body imune. This has an impact on public services, people feel inconvenience in public administration services. In fact, referring to the law, the people is obliged to get good public services. Research methods . The research method using in this research is qualitative with a phenomenological approach in which the researcher can explain objectively based on the experiences of a group of individuals relating to the practice in the field that relates to the implementation of E-KTP services in the Era of The New Habitual Adaptation (AKB) at the Department Population and Civil Registration (DINDUKCAPIL) Pekalongan City, Central Java. The technique of collecting data through observation, interviews, documentation, literature, websites. The data analysis using is interactive analysis are cyclical and interactive process. This analysis include 4 components: data collection, data reduction, data presentation, and drawing conclusions or verification. Targeted output . It is in the form of scientific publications in the ISSN National Journal to be submitted, speakers in registered scientific meetings, teaching materials (ISBN) drafts, and published newspaper articles. TKT of research proposed is TKT 1 basic research

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Section: Methodsmentioning

confidence: 63%

Implementation of Electronic KTP (E-KTP) Services in the Era of New Habit Adaptation (AKB) of the Population and Civil Registration Service (DINDUKCAPIL) of Pekalongan City, Central Java

Sofiana

Supriyadi

Wahyuni

2021

bijak

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“…Overall, compared to the previous year's achievement, the average achievement rate of MSS in the District/City Health Sector in 2021 increased by 0.28% from 2020 which had an average achievement of 69.12%. Interestingly, in a study conducted by Kuzairi et al (46), this is one of the achievements of non-optimal MSS such as factors such as communication, bureaucratic structure, sources, dispositions (attitudes), and leadership in controlling sectoral egos in MSS service delivery. Sectoral egos can be formed from educational backgrounds.…”

Section: Resultsmentioning

confidence: 99%

The Failure of Minimum Service Standards Policy: An Analysis of State Capacity

Koeswara,

Zamzani B. Tjenreng

2024

KSS

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This study aims to uncover the failure of the Minimum Service Standard policy using analysis in terms of state capacity. Minimum Service Standards (MSS) are an effort to overcome inequality in Indonesia’s decentralization era. Various policy changes have been made, however, service achievements are not always optimal, which causes disparities between regions to be indisputable. This study uses a qualitative approach with a descriptive type by interviewing 11 informants who are the main actors of MSS in several ministries related to the field of MSS. The results showed that failures in implementing governance spread from coaching actors, namely the government and actors directly involved, namely local governments, and the non-collaborative policy-making process proved to weaken state capacity, so that MSS implementation policies failed to overcome public service inequality in the era of decentralization. Keywords: policy failure, minimum service standard, state capacity

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“…Previously, the minimum service standard achieving the minimum service standard target was more a health program performance, at this minimum service standard the achievement of the target is more directed at the performance of the local government. (Kadarisman & Gemiharto, 2017;Kuzairi et al, 2017;Yanti, 2020). The achievement of the minimum service standard target, together with other priority programs, is an indicator of the good or bad performance of regional heads and as stipulated in Law 23 of 2014 there are certain consequences for these achievements or failures.…”

Section: Introductionmentioning

confidence: 99%

“…The minister of health regulation contains two types of services and the quality of provincial minimum health service standards as well as twelve types of services and the quality of district/city minimum health service standards (Aprilla, 2020;Kuzairi et al, 2017). Two types of services and the quality of minimum service standards in the health sector for the province include health services for residents affected by health crises due to disasters or potential disasters in the province, and health services for residents in extraordinary circumstances (Bakhtiar, 2021;Rizki, 2020) Meanwhile, there are twelve types of minimum district/city health service quality standards, namely: 1) the health of pregnant women; 2) maternal health services, 3) newborn health services; 4) toddler health services; 5) health services at the age of basic education; 6) health services for productive age, 7) health services for the elderly; 8) health services for people with hypertension; 9) health services for people with diabetes mellitus; 10) health services for people with severe mental disorders; 11) health services for people suspected of having tuberculosis and; 12) health services for people at risk of HIV infection (Aprilla, 2020;Bakhtiar, 2021;Zudi et al, 2021).…”

Section: Introductionmentioning

confidence: 99%

Implementation of health services policy related to treating the problems of mental disorders in the city of Padang Panjang, Indonesia

Tristanto

Yunilisiah

Bangsu

et al. 2022

ijhs

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This researcher uses the perspective of implementing the problems approach introduced by Edwards III in 1984. The data analysis method in this study is qualitative with a descriptive analytic approach. This study uses primary data and secondary data where data collection is carried out through field studies and literature studies. As for taking samples using a purposive technique. Based on the results of the study, it is known that the communication carried out by the Padang Panjang City Health Office is effective. When viewed from the human resources in terms of quality and quantity is still not sufficient. On the aspect of disposition, it can be said that all of them are positive without any resistance. In doing services in the health sector related to handling mental disorders, the Padang Panjang City Health Office does not yet have a standard operating procedure. In this study, researchers provide suggestions that Padang Panjang City Health Office to improve human resources and budget resources. In addition, the researchers also suggested that the Padang Panjang City Health Office immediately make standard operating procedures in giving health services related to the handling of mental disorders.

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The Implementation of Minimum Service Standards (MMS) on Public Service for Health Services Sector in Bondowoso, Indonesia

Abstract: One of heatlh policies implemented by the hospital is the minimum service standards (MSS).

Cited by 5 publications

References 1 publication

Implementation of Electronic KTP (E-KTP) Services in the Era of New Habit Adaptation (AKB) of the Population and Civil Registration Service (DINDUKCAPIL) of Pekalongan City, Central Java

Implementation of Electronic KTP (E-KTP) Services in the Era of New Habit Adaptation (AKB) of the Population and Civil Registration Service (DINDUKCAPIL) of Pekalongan City, Central Java

The Failure of Minimum Service Standards Policy: An Analysis of State Capacity

Implementation of health services policy related to treating the problems of mental disorders in the city of Padang Panjang, Indonesia

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