“…Competitive environment, the changes in customers' demands and globalization are the key factors that have led the service organisations to empower their employees, attempting to increase their profitability, creativity and innovation (Çuhadar, 2005). Both empowerment and innovation are of great importance for organizations to be successful in the long term, to enlarge, and to survive (Sreeniva, 2014 andUzunbacak, 2015). For these reasons, empowerment, which gives employees the autonomy and authority to act independently, make decisions, and helps to create new research fields, new ideas, products and markets and thus contributes to the service organisation growth (Al-Sabi, 2011 and Al Zahrani, 2012).…”