Analyzing the relationship between structural empowerment and perceived supervisor support*

Özbozkurt, Onur Başar; Yeşilkuş, Fatma; Korkmazyürek, Haluk

doi:10.1080/15475778.2021.1885900

Cited by 5 publications

(3 citation statements)

References 26 publications

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“…Supervisors can directly assist employees in addressing family issues when they confront work–family problems by providing realistic approaches (Yucel et al , 2021) and also provide employees with flexible employment conditions to reduce the impact of family responsibilities on the job. In this context, when employees face family issues at work, they are more comfortable that their supervisor should provide support and encouragement, which reduces the negative impact of FWCs (Hognestad Haaland et al , 2021; Ozbozkurt et al , 2021).…”

Section: Introductionmentioning

confidence: 99%

Does a family-supportive supervisor reduce the effect of work-family conflict on emotional exhaustion and turnover intentions? A moderated mediation model

Gull

Asghar

Bashir

et al. 2022

IJCMA

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Purpose This study aims to answer how family-supportive supervisor behavior (FSSB) reduces work–family conflict (WFC), family–work conflict (FWC) and employee turnover intention. Based on the conservation of resources theory, this study examines the direct and indirect effects of emotional exhaustion between WFC/FWC and turnover intention. Moreover, this study explores FSSB moderated the role relationship between WFC/FWC and emotional exhaustion. Design/methodology/approach This study draws time-lagged data from two phases of a survey of health-care workers working in Chinese hospitals. In the first phase, data on WFC/FWC and turnover were collected from 407 workers. In second round, 387 employees express their feeling about emotional exhaustion and supportive supervisor behavior toward support family members. The data was collected from health-care workers, and a moderated mediation technique was tested using structural equation model-AMOS. Findings The findings of this study show that the positive relation between WFC/FWC and emotional exhaustion is high for employees with lower family-supportive supervisors than those with higher family-supportive supervisors. This finding provides further insight into the mechanism of how family and work conflicts impact turnover intention. Originality/value To the best of the authors’ knowledge, this is the first empirical study based on the conservation of resources theory, the relationship between WFC/FWC and turnover intention, considering the mediating role of emotional exhaustion and the moderating effects of FSSB. This paper proposes that FSSB can reduce WFCs, addressing a significant research gap in the literature.

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Section: Introductionmentioning

confidence: 99%

Does a family-supportive supervisor reduce the effect of work-family conflict on emotional exhaustion and turnover intentions? A moderated mediation model

Gull

Asghar

Bashir

et al. 2022

IJCMA

View full text Add to dashboard Cite

show abstract

“…Ozbozkurt et al. (2021) also revealed positive relationships between structural empowerment and perceived supervisor support, which underscored the significance of perceived supervisor support in achieving high service quality through employee empowerment. As such, the present study aimed to examine the impacts of employee empowerment and supervisor support on service quality while appraising the potential mediating role of supervisor support in the association between employee empowerment and service quality.…”

Section: Introductionmentioning

confidence: 94%

“…Jose and Mampilly (2015) suggested that supervisors should be approachable, perceived as effective communicators, and sensitive to workers' needs by acting and behaving positively. Meanwhile, Ozbozkurt et al (2021) postulated that a worker receiving structural empowerment, including resource distribution or more opportunities, would perceive more supervisory support. Both structural and psychological empowerment are essential to higher perceived supervisory support, employee commitment, engagement, and productivity, which would significantly improve organizational service quality.…”

Section: Perceived Supervisor Support and Employee Empowermentmentioning

confidence: 99%

Does empowerment work? The role of education in service quality

Budur,

Demir,

Ahmed

2024

Glob Bus Org Exc

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The current study investigated the impact of employees’ educational level on the relationship between empowerment and service quality while exploring the role of perceived supervisor support. Empirical data were collected from 214 employees and 250 customers from the same companies, with structural equation modelling and Hayes’ (2018) moderation technique being employed to analyze the collected data. Resultantly, empowerment significantly impacted service quality based on employees’ educational level while reducing the perception of service quality among employees with high school diplomas or lower educational levels. Contrarily, empowerment increased service quality performance for employees with bachelor's degrees or higher levels. Managers should consider employees’ educational backgrounds during empowerment to improve service quality. Perceived supervisor support also significantly mediated the association between empowerment and service quality, regardless of employees’ educational level. The findings contributed to the knowledge of the complex dynamics between empowerment, educational level, supervisor support, and service quality.

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On entrepreneurial and ambidextrous universities. Comparative study in Ibero-American Higher Education Institutions

García-Hurtado,

Devece,

Hoffmann

et al. 2024

Sustainable Technology and Entrepreneurship

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Analyzing the relationship between structural empowerment and perceived supervisor support*

Cited by 5 publications

References 26 publications

Does a family-supportive supervisor reduce the effect of work-family conflict on emotional exhaustion and turnover intentions? A moderated mediation model

Does a family-supportive supervisor reduce the effect of work-family conflict on emotional exhaustion and turnover intentions? A moderated mediation model

Does empowerment work? The role of education in service quality

On entrepreneurial and ambidextrous universities. Comparative study in Ibero-American Higher Education Institutions

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