The Impact of Social Media as Technostress Inhibitor on Employee Productivity

Khan, Anupriya; Mahapatra, Monalisa

doi:10.1145/3084381.3084407

Cited by 5 publications

(4 citation statements)

References 37 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Contrary to prior research (Khan and Mahapatra, 2017), our study finds techno-uncertainty to be positively associated with productivity. This surprising result can be explained from the perspective that the impact of techno-uncertainty hinges on the characteristic of the technological change (Zhao et al.…”

Section: Discussioncontrasting

confidence: 99%

Online teaching during COVID-19 crisis: the role of technostress and emotional dissonance on online teaching exhaustion and teaching staff productivity

Dahabiyeh

Najjar²,

Wang³

2022

IJILT

View full text Add to dashboard Cite

PurposeAmid the coronavirus disease 2019 (COVID-19) pandemic, higher education institutions (HEI) all over the world have transitioned to online teaching. The purpose of this study is to examine the impact of technostress and negative emotional dissonance on online teaching exhaustion and teaching staff productivity.Design/methodology/approachSurvey methodology was used to collect data from faculty members in Jordanian universities. A total of 217 responses were analyzed to test the research model.FindingsThe research findings reveal that technostress creators have various impact on online teaching exhaustion and teaching staff productivity. Negative emotional dissonance has positive impact on both online teaching exhaustion and teaching staff productivity. Further, online teaching exhaustion is negatively associated with teaching staff productivity.Research limitations/implicationsThis research extends prior literature on technostress by examining the phenomenon in abnormal conditions (during a crisis). It further integrates technostress theory with emotional dissonance theory to better understand the impact of technostress creators on individual teaching staff productivity while catering for the interactional nature of teaching which is captured through emotional dissonance theory.Practical implicationsThe research offers valuable insights for HEI and policymakers on how to support teaching staff and identifies strategies that should facilitate a smooth delivery of online education.Originality/valueUnlike prior research that have examined technostress under normal operational conditions, this research examines the impact of technostress during a crisis. This study shows that technostress creators vary in their impact. Moreover, this study integrates technostress theory with emotional dissonance theory. While technostress theory captures the impact of technostress creators on individual teaching staff productivity, emotional dissonance theory captures the dynamic nature of the teaching process that involves interactions among teachers and students.

show abstract

Section: Discussioncontrasting

confidence: 99%

Online teaching during COVID-19 crisis: the role of technostress and emotional dissonance on online teaching exhaustion and teaching staff productivity

Dahabiyeh

Najjar²,

Wang³

2022

IJILT

View full text Add to dashboard Cite

show abstract

“…Recently, social media-induced technostress has been studied, focusing on different aspects. For example, one stream of research focuses on the private use of social media during work hours [5,28] while another stream of research shows the implications of constant connectivity [2]. Van Zoonen et al [29] claimed that work-related social media created boundary conflicts for employees [30].…”

Section: Social Media In Organizationsmentioning

confidence: 99%

“…Maier et al [17] investigated conflicts related to work-home conflict and the technostress related to this. Kahn and Mahapatra [28] investigated social media as an inhibitor for technostress compared to other information systems and its impact on employee productivity.…”

Section: Social Media In Organizationsmentioning

confidence: 99%

Technostress Among Hotel Employees - a Longitudinal Study of Social Media as Digital Service Encounters

Högberg

2021

Information and Communication Technologies in Tourism 2021

View full text Add to dashboard Cite

The increasing implementation of digital technologies in organizations such as social media platforms is fundamentally transforming the nature of services encounters [1, 2], not least in the hospitality industry. This causes new ways of working for hotel employees, causing disruption in service routines and work tasks. There are few qualitative studies that are focusing on the hospitality industry and technostress. The present study focus on technostress among employees in an international hotel chain. Data have been collected in eight European countries over a period of seven years. The Person-Technology fit model is used in order to identify and analyze stressors and strains deriving from social media use. The results indicate that techno stressors such as work overload, work-life conflict, and changing algorithms creates negative stressors. The study makes a theoretical contribution to technostress research in the Information Systems research as well as the hospitality research field by uncovering negative stressors and strains created over time.

show abstract

“…The extent to which communication visibility may increase overload is also likely to depend on how employees use ICTs to act upon increasingly visible messages and networks. Research has repeatedly demonstrated that organizational ICTs may strengthen expectations for accessibility and response time (Mazmanian et al , 2013), pressures to process and act upon the communication that is made visible (Stephens et al , 2017), technostress (Khan and Mahapatra, 2017), telepressure (Barber and Santuzzi, 2015) and communication overload (Chen and Wei, 2019; Sun et al , 2020a, 2020b). Stich et al (2015) analyzed four categories of demands associated with ICTs: expectations for rapid response, ongoing availability, greater workload and less effective communication.…”

Section: Behavioral Responses To Communication Visibilitymentioning

confidence: 99%

Benefits and drawbacks of communication visibility: from vicarious learning and supplemental work to knowledge reuse and overload

Zoonen

Sivunen

Rice

2022

JKM

View full text Add to dashboard Cite

Purpose This study aims to examine some of the benefits and drawbacks of communication visibility. Specifically, building on communication visibility theory, the authors study how and why message transparency and network translucence may increase knowledge reuse and perceived overload through behavioral responses of vicarious learning and technology-assisted supplemental work. Design/methodology/approach Drawing on survey data obtained from 1,127 employees of a global company operating in the industrial machinery sector, the authors used structural equation modeling to test the hypothesized model. Findings The results demonstrate that the two aspects of communication visibility yield somewhat differential benefits and drawbacks in terms of knowledge reuse and communication overload, through vicarious learning and supplemental work practices. Research limitations/implications The results demonstrate the relationship between different aspects of communication visibility and knowledge reuse, specifically through vicarious learning. Furthermore, the findings highlight a potential drawback of visibility – communication overload – specifically through technology-assisted supplemental work. Overall, network translucence seems more beneficial compared to message transparency in terms of knowledge reuse and communication overload. Originality/value The study connects with recent work on communication visibility by distinguishing differential direct and indirect effects of message transparency and network translucence. It also extends this work by testing relationships between communication visibility and a potential drawback of visibility – communication overload – specifically through technology-assisted supplemental work.

show abstract

The Impact of Social Media as Technostress Inhibitor on Employee Productivity

Cited by 5 publications

References 37 publications

Online teaching during COVID-19 crisis: the role of technostress and emotional dissonance on online teaching exhaustion and teaching staff productivity

Online teaching during COVID-19 crisis: the role of technostress and emotional dissonance on online teaching exhaustion and teaching staff productivity

Technostress Among Hotel Employees - a Longitudinal Study of Social Media as Digital Service Encounters

Benefits and drawbacks of communication visibility: from vicarious learning and supplemental work to knowledge reuse and overload

Contact Info

Product

Resources

About