2020
DOI: 10.1080/09537287.2020.1718793
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The impact of servitization and digitization on productivity and profitability of the firm: a systematic approach

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Cited by 66 publications
(76 citation statements)
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References 69 publications
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“…A solution business model, that has come to characterize knowledgeintensive service providers, is a relationship where the supplier is first presented with a problem that the buyer faces; the supplier then provides an integrated solution to that problem that is sold to the buyer. The value proposition of the solution business model is in large measure relational in nature and comes from the customization of solutions to the specificities of each buyer's needs (Kharlamov and Parry 2020). An important difficulty with solution business models is its scalability, where greater production volumes tend to lead to higher marginal costs.…”
Section: Servitization As a Means Of Offering Solutionsmentioning
confidence: 99%
“…A solution business model, that has come to characterize knowledgeintensive service providers, is a relationship where the supplier is first presented with a problem that the buyer faces; the supplier then provides an integrated solution to that problem that is sold to the buyer. The value proposition of the solution business model is in large measure relational in nature and comes from the customization of solutions to the specificities of each buyer's needs (Kharlamov and Parry 2020). An important difficulty with solution business models is its scalability, where greater production volumes tend to lead to higher marginal costs.…”
Section: Servitization As a Means Of Offering Solutionsmentioning
confidence: 99%
“…Mounting evidence suggests that the manufacturing industry is being digitally transformed and that the final results of this transformation have a positive impact on performance (Abou-foul, Ruiz-Alba, and Soares 2020; Kharlamov and Parry 2020;Queiroz et al 2020;Lennon Olsen and Tomlin 2019). For traditional manufacturers, the final destinations of their Industry's 4.0 journey are the three business transformations described above.…”
Section: Discussionmentioning
confidence: 99%
“…In the last quadrant, manufacturers use Industry's 4.0 technologies to enhance their traditional operations as well as to bring about radical changes in their offering (Sjödin, Parida, Jovanovic, et al 2020). In this quadrant, manufacturers seek to exploit the digital synergy, i.e., to take advantage of the interaction between digitization in the production process and in the service offering (Kharlamov and Parry 2020;Sklyar et al 2019). As seen in the framework, some goals and barriers are shared among the four quadrants, i.e., they are relevant to Industry 4.0 (e.g.…”
Section: The Industry 40 Frameworkmentioning
confidence: 99%
“…More specifically, we look at the digital presence of the firm, as measured by the firm having its own website. Evidence shows that digital adoption is associated with productivity gains at the firm level (Kharlamov et al, 2020) and with firm resilience in a time of crisis (Wagner, 2021). The productivity gains linked to the use of innovation and technology may be weaker in the presence of skill shortages, which may relate to the complementarities between digital technologies and other forms of capital, including human capital (Gal et al, 2019).…”
Section: Control Variablesmentioning
confidence: 99%