The Impact of Quality Management on Profitability: An Empirical Study

Pignanelli, Alexandre; Csillag, JoÃ£o MÃ¡rio

doi:10.12660/joscmv1n1p66-77

Cited by 12 publications

(9 citation statements)

References 40 publications

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“…The finding of this study with regards to the impact of service quality management on firm performance however contradicts findings by Pignanelli and Csillag (2008). The two authors lacked evidence to back the claim that Brazilian companies that adopted quality management showed an improvement in profitability.…”

Section: Resultscontrasting

confidence: 97%

Effects of Service Quality Management on Performance of Vernacular Radio Broadcasting Firms in Western Kenya

Awino

Ondoro

Abongo

2018

ESJ

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Managing the quality of products and services is very important in ensuring that business excels in meeting its customer requirements and achieves organizational goals. Recent studies around service quality management cover quality management and total quality management in various contexts. However, knowledge on effect of service quality management on performance of vernacular radio firms is lacking. This study explored the effect of service quality management on performance of vernacular radio broadcasting firms in western Kenya. The study adopted explanatory research design on 16 vernacular radio stations from the western region of Kenya covering the Nyanza and Western Counties. Primary data was collected and analysed descriptively. The study revealed that service quality management positively and significantly predicts performance of vernacular radio broadcasting firms in Western Kenya (β = 0.839, p<0.05). The regression weight value of 0.839 implies that an increase of 1 standard deviation in the management of service quality is likely to lead to an increase of 0.839 standard deviations in performance of vernacular radio broadcasting firms. The study concluded that service quality management has a positive and significant effect on the performance of vernacular radio broadcasting firms in western Kenya, and accounts for up to 70.4% of the variation in firm performance.

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Section: Resultscontrasting

confidence: 97%

Effects of Service Quality Management on Performance of Vernacular Radio Broadcasting Firms in Western Kenya

Awino

Ondoro

Abongo

2018

ESJ

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“…A good quality control process also increased the product rating in terms of sales and marketing. [6] There are many pharmaceutical and biological products manufacturing facilities which make their own quality control procedures with the government regulatory procedures to ensure the best quality of their products.…”

Section: Resultsmentioning

confidence: 99%

An Overview of Pharmaceutical and Biological Product Quality Control

Sachan

Nigam

Gangwar

et al. 2014

J. Drug Delivery Ther.

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“…Various studies have addressed the issue of profitability and identifying the factors affecting it. Company's life (Rietveld and schipper, 1995), corporate governance (Bernotas, 2005), company's growth (Lin and Rowe, 2006), company's size (Cinca et al, 2005), advertisement costs (Esther, 2006), research and development costs (Verbeek and Debackere, 2006), type of industry (Acquaah and Chi, 2007), staffs' satisfaction (Yee et al, 2008), quality management (Pignanelli and Csillag, 2008), the level of staff's training and experience (Chiliya and Roberts-Lombard, 2012), working capital management (Ukaegbu, 2014), human capital reporting (Ghadiri Moghaddam et al, 2013), capital structure (Rahimian et al, 2013), economic indices (Ahmad Poor and Ebrahim Poor, 2012), growth (Khajavi et al, 2014), etc., are among effective factors on profitability that have been investigated in international studies. But in this study the effect of location on company's profitability is investigated for the first time.…”

Section: Company's Profitabilitymentioning

confidence: 99%

Location, Industry Competition and Profitability

Tavakolnia¹,

Makrani²

2016

AJFA

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The construction of one or more plants in optimum sites and in the best possible situation, not only improves materials circulation and customer services, but also puts the company in a desirable situation. Decisions associated with the selection and acquisition of features of a center's site selection can have a great impact on the ability to gain and maintain competitive advantages. This study tests the impact of distance from population centers on the profitability for the first time. The sample which has been used in the food products industry, includes 21 firms listed in Tehran Stock Exchange during 2009 to 2014, and panel data regression methods were used to process and test the hypotheses. The results showed that product market competition enhances the negative impact of corporate distance from Tehran and big cities on the basic earnings power (earnings before tax). However, the relative power of the firm in a competitive environment weakens the negative impact of corporate distance from Tehran and big cities on the basic earnings power (earnings before tax).

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The Impact of Quality Management on Profitability: An Empirical Study

Cited by 12 publications

References 40 publications

Effects of Service Quality Management on Performance of Vernacular Radio Broadcasting Firms in Western Kenya

Effects of Service Quality Management on Performance of Vernacular Radio Broadcasting Firms in Western Kenya

An Overview of Pharmaceutical and Biological Product Quality Control

Location, Industry Competition and Profitability

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