The Impact of Post-Apology Behavioral Consistency on Victim's Forgiveness Intention: A Study of Trust Violation Among Coworkers1

Hui, C. Harry; Lau, Felicia L.Y.; Tsang, Karina L.C.; Pak, So-Yeon

doi:10.1111/j.1559-1816.2011.00754.x

Cited by 11 publications

(9 citation statements)

References 45 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Relevant to this research, apologies are also effective in reducing workplace conflict (Ayoko, 2016;Hui, Lau, Tsang, & Pak, 2011;Struthers, Eaton, Mendoza, Santelli, & Shirvani, 2010;Walfisch, Van Dijk, & Kark, 2013).…”

Section: The Universal Function Of An Apologymentioning

confidence: 94%

“…Work on team performance and leadership indicates that leaders who apologize sincerely after a wrongdoing are more likely to promote forgiveness, trustworthiness and organizational commitment among followers than leaders who do not apologize (Basford, Offermann, & Behrend, ). Relevant to this research, apologies are also effective in reducing work‐place conflict (Ayoko, ; Hui, Lau, Tsang, & Pak, ; Struthers, Eaton, Mendoza, Santelli, & Shirvani, ; Walfisch, Van Dijk, & Kark, ).…”

Section: Introductionmentioning

confidence: 91%

See 1 more Smart Citation

Sorry seems to be the hardest word: Cultural differences in apologizing effectively

Shafa¹,

Harinck

Ellemers

2017

J Applied Social Pyschol

View full text Add to dashboard Cite

Apologies can have desirable effects on the reduction of anger and may foster forgiveness. Yet, we know little about the effectiveness of apologies across different cultures. In this research, we distinguished two important components of apologies: admission of blame by the self and the expression of remorse for the plight of the other. We investigated how these two components resonate with cultural values associated with dignity and honor. Results revealed that although an apology increased forgiveness in both cultures, honor-culture members tended to forgive less and retaliate more than dignity-culture members, after an apology. This cultural difference was mediated by the extent to which honor-culture (vs. dignity-culture) members perceived the apology to express (less) remorse and thus be (less) sincere.

show abstract

Section: The Universal Function Of An Apologymentioning

confidence: 94%

Section: Introductionmentioning

confidence: 91%

Sorry seems to be the hardest word: Cultural differences in apologizing effectively

Shafa¹,

Harinck

Ellemers

2017

J Applied Social Pyschol

View full text Add to dashboard Cite

show abstract

“…Individuals judge persons as less trustworthy when they demonstrate inconsistent rather than consistent behaviors. This pattern of judgment has been shown by adults regarding the consistency between apologies and subsequent behavior (Hui et al, 2011) and by children regarding the consistency between verbal and nonverbal expressions of emotion (Rotenberg et al, 1989). There are gaps in knowledge, however, regarding the judgment of the trustworthiness of persons varying in the consistency between their personal standards and behavior.…”

Section: Introductionmentioning

confidence: 90%

“…There is evidence that adults use a consistency principle to judge the trustworthiness of others. Hui et al (2011) found that adults judge persons as less trustworthy when they demonstrate behavior which is inconsistent rather than consistent with their apologies to others. Schwyck et al (2023) found that adults judge persons who have untrustworthy friends as relatively untrustworthy even though they (the persons) had demonstrated trustworthiness.…”

Section: Adults' Perceptions Of Others Varying In Consistencymentioning

confidence: 95%

Trusting others who vary in consistency between their personal standards and behavior: Differences by age, gender, and honesty trust beliefs

Rotenberg,

MacDonald‐Taylor,

Holland

2023

Social Development

View full text Add to dashboard Cite

Three studies examined age, gender, and trust belief differences in using the consistency principle to judge the trustworthiness of persons who varied in the consistency between their personal standards and behavior. The participants were 78 adults (Mage = 22 years) in Study 1, 160 children from four age groups (6‐7, 8–9, 10–11, and 12–13, year‐olds) in Study 2, and 46 10–11‐year‐olds in Study 3 (N = 284). Approximately equal numbers of predominately White males and females participated. They judged the trustworthiness of persons who demonstrated consistency or inconsistency between their personal standards and behavior. It was found that adults, 12–13‐year‐olds, 10–11‐year‐olds, and 10–11‐year‐olds with high honesty trust beliefs in others judged the inconsistent persons as less trustworthy than consistent persons. Those participant samples judged inconsistent persons as untrustworthy and consistent persons as trustworthy. Male adults and 12–13‐year‐olds judged consistent persons as more trustworthy than their female counterparts. There are age trends, gender differences, and differences in honesty trust beliefs in the use of consistency principle to judge the trustworthiness of persons varying in the consistency between their personal standards and behavior.

show abstract

“…Akhtar and Barlow (2017) stated that forgiveness is a protective factor to reduce violent behavior and improve mental health. Hui et al (2011) state that forgiveness contributes to the increase of well-being by reducing the negative feelings of the victims such as hurt, sadness, anger, and revenge. Peets et al (2013) revealed that forgiveness affects individuals' well-being positively by reducing aggressive behaviors.…”

Section: The Mediating Role Of Forgiveness In the Relationship Betwee...mentioning

confidence: 99%

Cyber victimization and well-being in adolescents: The sequential mediation role of forgiveness and coping with cyberbullying

Eroğlu¹,

Peker

Cengiz³

2022

Front. Psychol.

View full text Add to dashboard Cite

Cyber victimization is an important problem among adolescents and it can have negative effects on well-being. However, efforts to increase the well-being of cyber victims have been increasing in recent years. It is important to uncover the underlying mechanisms that may affect the well-being of cyber victims. This study used the transactional model of stress and coping theory as a conceptual framework, and proposed that hope and coping strategies are sequential mediators for the effects of cyber-victimization on well-being. A total of 337 students aged between 14 and 19 participated in this research (Mage = 16.56). We used the Cyber Victimization Scale, the Forgiveness Scale for Adolescents, the Scale for Coping with Cyber Bullying, and the Well-Being Scale as data collection tools. Pearson Correlation was used to examine the relationships between cyber victimization, coping with cyberbullying, well-being and forgiveness. Afterward, measurement modeling was done using AMOS 22.0 and the PROCESS macro was used for hypothesis testing. The results show that there is a negative relationship between cyber victimization and forgiveness, coping with cyberbullying, and well-being. In addition, forgiveness and coping with cyberbullying was found to have a sequential mediating effect on the relationship between cyber victimization and well-being. The research results provide information on how to increase the well-being of adolescents experiencing cyber victimization.

show abstract

The Impact of Post-Apology Behavioral Consistency on Victim's Forgiveness Intention: A Study of Trust Violation Among Coworkers1

Cited by 11 publications

References 45 publications

Sorry seems to be the hardest word: Cultural differences in apologizing effectively

Sorry seems to be the hardest word: Cultural differences in apologizing effectively

Trusting others who vary in consistency between their personal standards and behavior: Differences by age, gender, and honesty trust beliefs

Cyber victimization and well-being in adolescents: The sequential mediation role of forgiveness and coping with cyberbullying

Contact Info

Product

Resources

About