The impact of organizational learning on relationship orientation, logistics service effectiveness and performance

Panayides, Photis M.

doi:10.1016/j.indmarman.2005.07.001

Cited by 151 publications

(135 citation statements)

References 95 publications

(109 reference statements)

Supporting

Mentioning

121

Contrasting

Unclassified

Order By: Relevance

“…The literature does not agree on the nature of the features to be measured. Some analyze market share [40], others include multi-dimensional indicators such as asset-to-income ratio, equity return, revenue-to-income ratio, gross profit ratio, operating profit ratio, liquidity indicator and the indebtedness index [41], as well as the investment return ratio, revenue growth [42] and sales/sales volume [43].The examination of trust as one of the possible success factors can be given priority, although at the same time the correlation between the two financial indicators (companies' turnover and their pre-tax profits) can be demonstrated in this context, as well. The literature describes trust as a significant factor in the establishment of enterprises with an indisputable role and effect on success.…”

Section: The Role Of Trust In Establishing Enterprisesmentioning

confidence: 99%

The Role Played by Trust and Its Effect on the Competiveness of Logistics Service Providers in Hungary

Oláh

Bai

Karmazin³

et al. 2017

Sustainability

View full text Add to dashboard Cite

This research focuses on the role of trust and the impact of its level on the revenue, earnings before tax and the degree of flexibility of logistics service providers (LSPs). More specifically, the role of the executive manager is examined in relation to the impact of business relationships (trust levels) within and between organizations. In addition, the analysis covers the development of revenue, earnings before tax and degree of flexibility of logistics service providers in the context of the role of the head manager. The data were collected from 51 logistics service providers in Hungary. The results show that the level of trust established in the organization (with the employees, co-workers etc.) has a positive impact on the earnings before tax. Furthermore, this paper confirms that the trust executive managers establish around them is an important performance factor which even consumers perceive and that it has major significance in terms of degree of flexibility. This research further increases our understanding of the role and importance of trust as a strategic success factor for LSPs.

show abstract

Section: The Role Of Trust In Establishing Enterprisesmentioning

confidence: 99%

The Role Played by Trust and Its Effect on the Competiveness of Logistics Service Providers in Hungary

Oláh

Bai

Karmazin³

et al. 2017

Sustainability

View full text Add to dashboard Cite

show abstract

“…Related to cost performance, Payaro & Papa (2017) found out that among the reasons why companies get outsourcing services for their logistics operations, low costs and high service quality were important. Panayides (2007) stated that for improving general logistics service performance, strong relations built with the customers played an important role and efforts aiming to improve this relationship should be increased.…”

Section: Resultsmentioning

confidence: 99%

“…So, that relationship is a very important issue for both sides. In addition, closer relationship between 3PLs and customer is also positively affect logistics service effectiveness (Panayides, 2007) and supply chain performance (Panayides & So, 2005). Vol.…”

Section: Research Hypotheses Developmentmentioning

confidence: 99%

“…Logistics performance scale is adapted from Stank et al (2003), on the basis of operational performance, relationship performance and cost performance dimensions and by benefiting from the studies of Panayides (2007), Liu &Lyons (2011) andLi (2011). Accordingly, items on the scale related to logistics operations are determined by using the items related to logistics operations from Stank et al (2003), Liu & Lyons (2011) and Panayides (2007), items related to costs are determined by benefiting from the studies of Stank et al (2003); items related to the relationship between 3PL and customers are determined based on Li's (2011) marketing literature and the items of Stank et al (2003) and Panayides (2007).…”

Section: Questionnaire Designmentioning

confidence: 99%

See 1 more Smart Citation

An Analysis of Third Party Logistics’ Performance and Customer Loyalty

Özoğlu¹,

Büyükkeklik²

2017

IJMS

View full text Add to dashboard Cite

Althought all over the world 3PL service providers has been an emerging demand; it is a developing business for Turkey. The main aims of this study are to identify of the logistics performance dimensions and to explore the impact of 3PL service providers' performance dimensions on the customer loyalty. Data has been collected from manufacturers which is the most important customers of 3PL service providers. The results of the study showed that logistics performance is a three dimensional structure; (i) cost performance, (ii) operational performance and (iii) relationship performance which explain 76% of logistics performance. These three dimensions have almost equal and positive impact on customer loyalty. Logistics performance explains an important part of customer loyalty, corresponding to 48% of variance. Cost performance (β=0.476) has the greatest positive and significant impact on customer loyalty. Operational performance (β=0.394) and relationship performance (β=0.349) have the positive and significant impact on customer loyalty.

show abstract

“…Objective indices include the number of patents obtained, reports published, market share and new projects approved while subjective indices include comparative indicators of quality and function of products with competitors ( Prajogo & Sohal, 2003). Hao and his colleagues ( 2012) constructed the organizational performance based on financial (profit, return on investment) and non-financial characters (growth, market, and customer relationships) grounded on the work of several scholars (Panayides, 2007;Morales, Montes & Jover, 2007).…”

Section: Organizational Performancementioning

confidence: 99%

A Review of the Tripartite Model Linking Associations between TQM, Organizational Learning, and Performance

Aljaffan¹

2017

IBR

View full text Add to dashboard Cite

This review aims to examine selected research articles that empirically investigated the relationship between Total Quality Management (TQM), Organizational Learning and Performance. The objectives of the current review are threefold. First, it aims to provide a comparative analysis regarding, findings, methodology, and dimensions, second, it explores the dimensions of the relevant constructs based on literature review, and Third, it compares the inferred concepts with those developed in the selected research studies. The current paper found a lack of conceptual clarity of the selected research studies’ dimensions when compared with the conceptually developed ones based on expanded literature review, methodological issues and ill-defined practices during confirmatory factor analysis and unsatisfactory scales selection justification from a theoretical perspective. Recommendations for pertaining future research mainly include building a broader theoretical lens while developing the dimensions of TQM, organizational learning, and performance, enhanced confirmatory factor analysis reporting practices and embracing qualitative research methods that further investigate the tripartite model.

show abstract

The impact of organizational learning on relationship orientation, logistics service effectiveness and performance

Cited by 151 publications

References 95 publications

The Role Played by Trust and Its Effect on the Competiveness of Logistics Service Providers in Hungary

The Role Played by Trust and Its Effect on the Competiveness of Logistics Service Providers in Hungary

An Analysis of Third Party Logistics’ Performance and Customer Loyalty

A Review of the Tripartite Model Linking Associations between TQM, Organizational Learning, and Performance

Contact Info

Product

Resources

About