The impact of organizational culture and total quality management on the relationship between green practices and sustainability performance

Abstract

PurposeThis study aims to examine the direct and indirect effects of organizational culture (OC) and total quality management practices (TQMPs) on the relationship between green practices (GPs) and sustainability performance (SP) by using structural equation modeling (SEM) analysis.Design/methodology/approachThis study proposed a conceptual research model of the relationships and formulated six hypotheses. This study used a structured questionnaire based on previous studies to collect relationship data to test these hypotheses, and 441 full-time managers from various US businesses responded. The complete and valid survey responses were then tested against the hypotheses using IBM SPSS Statistics and SEM-AMOS.FindingsResults supported the relationships proposed in the research model. They indicated that a strong supporting OC and TQMPs might improve positive SP and GPs. Additionally, the more managers are aware of their companies' GPs, the more likely they will feel positive about the organization's SP.Research limitations/implicationsA larger sample size to ensure statistically minimum representation in several major industries would better validate the findings and help identify significant differences in industry-specific OCs, TQMPs, GPs and SPs. Similarly, ensuring a varied geographical representation (both within the USA and internationally) would help determine if the findings vary according to the respondent's location. Furthermore, collecting the data during Year 1 of the COVID-19 pandemic may have skewed the results. Thus, once the working environment has been normalized, the survey should be repeated to determine if the findings are valid post-pandemic.Practical implicationsThe findings of this study provide important strategic guidance for managers who work to balance the implementation of corporate GPs and the triple bottom line dimensions of SP. For practitioners, the results showed that companies could accomplish both profitability and sustainability if they are willing to continuously pay attention to environmental issues and strategically invest in cost-efficient and eco-friendly initiatives.Originality/valueTo the best of the authors’ knowledge, this research is one of the first to explore how OC and TQMPs, directly and indirectly, affect the relationship between GPs and the triple bottom line dimensions of SP. These results imply that OC and TQMPs have a significant indirect impact on the relationship between GPs and the SP dimensions.

Sustainable development through quality management: a multiple-case study analysis of triumphs, trials and tribulations

“…However, the findings indicated that the mediating role of perceived organisational support could strengthen this link. Similarly, Fok et al (2023) strongly supported TQM practices and corporate culture on the TBL dimensions of Sustainability by surveying 441 managers in the US business. Ali AlShehail et al (2022), in an empirical study conducted on the public service sector in the UAE, revealed a positive direct impact of TQM on service innovation and sustainability performance.…”

The secret ingredient? Uncovering the effect of organizational culture on quality management: a literature review

“…On the other hand, organizational culture and quality management have been claimed to be directly related, being synergic in paving the way for excellence (Fok et al. , 2022a).…”

Leveraging Environmental Responsibility and Managerial Decision-Making for Enhanced Firm Performance: The Mediating Role of Green Culture

“…Implementing effective MDM practices that prioritize environmental sustainability has the potential to establish and strengthen the concept of GC within organizations. According to Fok et al (2023), organizational managers who actively support and incorporate green initiatives into their decision-making processes have the potential to bene t the overall organizational culture. This in uence may lead to the development a green culture that aligns with the organization's sustainability aims.…”