The impact of organisational communication satisfaction on health care professionals' work engagement

Abstract

Aim: To assess the impact of organisational communication satisfaction (OCS) on the work engagement of health care professionals (HCPs).Background: Organisational communication can influence employees' work engagement, which is an essential component of an organisation's effectiveness. However, these concepts have not been broadly investigated in health care organisations. Methods: A cross-sectional survey was administered to 235 HCPs in the Gaza Strip, Palestine. The SPSS statistical software (version 25) and partial least squares structural equation modelling (PLS-SEM) were used to analyse the collected data. Results: The HCPs reported a moderate level of OCS (M = 4.96, SD = 0.94) and work engagement (M = 5.56, SD = 0.96). The impact of OCS on work engagement was found to be positive and statistically significant (β = .524, p < .05). No significant difference was revealed in level of OCS or work engagement among the HCPs according to their job categories. Only years of experience significantly influenced their OCS. Conclusion: Improving HCPs' satisfaction with organisational communication is vital in enhancing their work engagement and, ultimately, sustaining health care manpower.Implications for Nursing Management: Strategies for improving the quantity and quality of organisational communication must be prioritized to strengthen work engagement among HCPs. These strategies include management's role in and ways of communicating essential information about their organisations to HCPs.

The Mediating Role of Work Satisfaction in the Relationship between Organizational Communication Satisfaction and Organizational Commitment of Healthcare Professionals: A Cross-Sectional Study

“…Organizational communication failure between HCPs and their managers leads to frustration, stress, and impaired relationships [ 13 ]. In addition, organizational communication satisfaction (OCS) is associated with greater work engagement [ 14 ], a crucial factor driving nurses’ retention [ 8 ]. Despite its importance, communication is frequently overlooked in the HCP context [ 15 ].…”

Nursing opinions on collaborating with residents in new and legacy OB/GYN programs

“…There is limited research regarding the professional relationship between resident physicians and nursing staff but current research suggests potential in improving collaboration between these professionals. 5 Wang et al, 2017 When the resident physician and nurse relationship has been studied, the studies have incorporated multiple modalities to evaluate this relationship, including surveys, interviews, simulations, and objective structured clinical examinations (OSCEs). 1,6,7,8,9 Morhardt et al 10 implemented an overnight paging protocol between Urology residents and nursing staff which led to improvement in collaboration and relationships between the two groups.…”

The association between appreciative management and work engagement among health‐ and social care professionals: A cross‐sectional study

“…These factors are, for example, age [24][25][26], work experience [26,27], job characteristics [24] and specific types of contracts [22,23]. In addition, job resources [28], workload [25], practice environment [24], secure workplace [13] and professionals' satisfaction with organisational communication [29] have been established to be associated with work engagement.…”