The Impact of Literacy on Usable and Accessible Electronic Voting

Abstract

Electronic voting interfaces present particular challenges for voters with low literacy. Research has found that individuals with low literacy typically encounter problems in electronic interfaces related to their tendencies to read every word, act on every word, interpret words literally, skip text, become distracted, and stop reading too soon. Based on a growing body of research about the experiences of low-literacy voters in electronic interfaces, this paper presents eleven principles to address these challenges. It also translates those principles into specific best practice recommendations related to language, navigation, visual design, and interaction in electronic voting interfaces.

Designing to Include Judges and Inner-City Tenants

“…The next step was to adjust the order of the questions to feel logical from the tenant's point of view. Any references in one question to information contained in another question were removed, to accommodate the needs of tenants with low literacy skills for linear processing and minimal reliance on working memory [18], [19].…”