The impact of information technology on product recalls: exploring the role of the six “Ts” of supply chain management

Abstract

One of the biggest challenges in the manufacturing sector is managing product recalls. To date, few studies have explored the role of information systems in the recall process. This study presents the six Ts of global recall effectiveness as a useful framework for assessing the role of information technology (IT) in the recall process. In this study, we interview mid-level managers with supply chain management experience to capture the richness of this phenomenon. The results offer new insights into the value of IT in the recall process. This paper contributes to the literature by qualitatively assessing the six Ts framework for recall management. We highlight diverse management strategies utilised by supply chain stakeholders during the recall process. In particular, we discuss important themes that emerged from the data analysis. We conclude with a discussion of the research and practical implications.

Perception of supply chain quality risk: Understanding the moderation role of supply market thinness

“…In the supply chain context, agency problems arise if the potential quality problem cannot be detected by the buyers (Zu and Kaynak, 2012). According to Crumbly and Carter (2015), testability is one of the critical challenges in supply chain quality management. In this study, we define testability uncertainty as 'the difficulty for the buyers to accurately inspect the problems of supply materials'.…”

“…By selecting four agency-based constructs that reflecting the information asymmetry issues in a buyer-supplier relationship, this study advances the application of the agency theory in the field of businessto-business relationship research. According to Crumbly and Carter (2015), testability and product complexity are the critical challenges in SCQM. In addition, traceability and technology are seen as the key instruments in SCQM (Viaene and Verbeke, 1998;Tse et al, 2019).…”

From preparedness to coordination: operational excellence in post-disaster supply chain management in Africa

“…Supply chain management has received extant literature devoted to various parts of the subject (Gibson et al 2005). These include, but are not limited to: the use of technology (Balcik et al 2010), the role of information technology (IT) (Crumbly and Carter 2015), innovation in supply chains (Balcik et al 2010), phases of supply chain (Ludema and Roos 2000;Altay and Green 2006), fleet management (Martinez et al 2011), planning and controlling of supply chains (Cooper et al 1997), communication (Wang et al 2017), risk management in supply chain (Cigolini and Rossi 2006;Gualandris and Kalchschmidt 2017;Wang et al 2017), coordination (Thomas and Kopczak 2005;Wassenhove et al 2006), and collaboration (Wagner and Thakur-Weigold 2018), among others. From the era of its inception in the early 1980s, supply chain management has over the years often been used to describe the planning and controlling of the materials, information, cash flows, and the logistics activities within a company and between companies (Cooper et al 1997).…”

Improving the Retailer Industry Performance Through RFID Technology

“…RFID systems create a dynamic SC that improves operations including manufacturing, distribution, transportation and retailing (Rutner et al, 2004). RFID systems enable real-time decision making for higher effectiveness and efficiency of business operations (Pero & Rossi, 2014;Crumbly & Cater, 2015;Wamba & Ngai, 2015). For instance, by using RFID technology, vehicles and cargoes can be identified as they enter a warehouse compound and then be automatically directed to the right location to be unloaded or loaded.…”