The Impact of Information and Communication Technology on the Tourism Sector

Nikoli, Georgia; Lazakidou, Αthina

doi:10.6092/issn.2036-5195/8553

Cited by 6 publications

(4 citation statements)

References 17 publications

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“…By reviewing the literature, it is evident that there is a growing interest among professionals and researchers in the field of telecommunications (Babu and Subramoniam 2016;Car, Pilepić Stifanich, and Šimunić 2019;Nikoli and Lazakidou 2019) and sustainable tourism destination development (Krstinić Nižić, Vodeb, and Šverko Grdić 2020;OECD 2021;Santos et al 2022). Nikoli and Lazakidou (2019) advocate the view that telecommunications, together with information technologies, have brought changes to the global business environment through a wide range of tools, methodologies, and functions, facilitating strategic management and supporting companies in achieving long-term competitive advantages. It would not be an overstatement to say that there is no human activity segment in which telecommunications have not created new possibilities.…”

Section: Literature Reviewmentioning

confidence: 99%

“…The development of telecommunications and the availability of telecommunication services in a destination are key factors for organizational and destination competitiveness (Pierdicca, Paolanti, and Frontoni 2019). At the destination level, new digital technologies improve the accessibility of tourist attractions (Buhalis and O'Connor 2005), thereby fostering tourism development and destination attractiveness (Nikoli and Lazakidou 2019;Pierdicca, Paolanti, and Frontoni, 2019). At the level of tourism enterprises, digital technologies reduce transactional and operational costs (Stamboulis and Skayannis, 2003), which positively impact business success.…”

Section: Theoretical Framework Of Telecommunications and Sustainable ...mentioning

confidence: 99%

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The Role of Telecommunications in Sustainable Development of Tourist Destinations

Vukoja,

Rajković,

Baričević

2023

Tourism in Southern and Eastern Europe

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Purpose – This paper provides an overview of theoretical and practical knowledge regarding the role of telecommunications in managing sustainable tourism destinations. The aim is to determine the role of telecommunications in managing sustainable tourism development through assessing the level of telecommunications development in tourist destinations and their utilization in sustainable tourism management. The purpose of the study is to enrich the understanding of the connection between the development of telecommunications, sustainable and destination tourism development. Methodology – The paper is based on primary and secondary research, including the analysis of statistical data on telecommunications development, sustainability, and tourist development in destinations, as well as empirical research on the perception of entrepreneurs in the tourism sector in Croatian tourist destinations regarding the role of telecommunications and information and communication technologies in sustainable tourism development and the level of telecommunications development in the destination. The research results were processed using descriptive statistics and presented in tables and graphs. Findings – The results show a high level of availability of telecommunications services in Croatian tourist destinations and positive effects of telecommunications on destination sustainability, but also the shortcomings. A causal relationship between telecommunications development and sustainability, as well as telecommunications and tourist development, was also identified in Croatian tourist destinations. Contribution – The research results can contribute to enriching the literature on the impact of telecommunications on the development of tourism destinations and be useful in future research efforts to deepen existing knowledge and understanding of destination management mechanisms through the application of telecommunications technologies.

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Section: Literature Reviewmentioning

confidence: 99%

Section: Theoretical Framework Of Telecommunications and Sustainable ...mentioning

confidence: 99%

The Role of Telecommunications in Sustainable Development of Tourist Destinations

Vukoja,

Rajković,

Baričević

2023

Tourism in Southern and Eastern Europe

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“…Communication facilities have changed the global business environment by introducing accurate, reliable, secure, and continuous-speed work that facilitates the tourism industry for competitive advantage (Nikoli & Lazakidou, 2019). It has transformed the tourism industry and established the strategy and effectiveness of tourism organisations and destinations (Buhalis, 2019).…”

Section: G) Communication Facilitiesmentioning

confidence: 99%

Sustainable Facilities Management for Muslim Friendly Tourism and Hospitality

Ali¹,

Radzuan²,

Yasin³

et al. 2022

IJARBSS

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An Islamic tourism model is embedded with economic, cultural, and religious conservative concepts. It should aggressively contribute towards societal, economic, and environmentally sustainable development. Sustainable facilities management (SFM) will focus on developing, maintaining, and sustaining the attractiveness and competitiveness of Muslim-Friendly Tourism and Hospitality (MFTH) destinations. This study will adopt a deductive approach designed to explain the SFM processes and dynamics. The study will be conducted by distributing a questionnaire survey. The MFTH customers are the target population for this study. The study's unit of analysis is Malaysian travellers, as well as tourism and hospitality facility management professionals. The number of people that are expected to take part in this study is expected to be 1500. This research is an exploratory approach to highlight the determinants of SFM for MFTH success in Malaysia. All data gained from the questionnaire survey is analysed using SPSS to run the factor analysis. A total of 47 determinant factors were grouped into eleven groups (including dependent variables). The main results from this research help MFTH stakeholders to better utilise their destination facilities with respect to sustainability, delivering better service and hospitality.

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“…With a website, far-away tourist spots can be known by people from different parts of the world. Moreover, tourists can access important information regarding the place before visiting [26]. However, ICT use is still largely at the information stage, and only small portions are at the interaction stage [29.…”

Section: Introductionmentioning

confidence: 99%

Development of GIS-Based Rumah Gadang Tools as a Tourism Data Integrator for Halal Tourist Villages in West Sumatra, Indonesia

Afnarius¹,

Akbar²,

Hasanah³

et al. 2023

Int. J. Adv. Sci. Eng. Inf. Technol.

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Tourism is one of the economic pillars of countries, including Indonesia. However, the Covid-19 pandemic has significantly affected the global tourism industry. Nevertheless, the government has taken measures during this pandemic to prepare tourist villages to drive Indonesian tourism. West Sumatra, a province in Indonesia designated as a halal tourist destination, is actively developing halal tourist villages such as the Koto Baru. In this village, there are many Minangkabau traditional cultural houses called Rumah Gadang (RG). However, these houses are yet to attract tourists due to a lack of information dissemination about the uniqueness of the RG. Therefore, GIS-Based RG Tools (GRT) has been developed in web and mobile GIS (Android platform). This research reports on the development of GRT, which is intended to answer the challenges of developing tourist villages using ICT, namely the use of ICT is still limited to data collection and promotional media only, and there is no integrated tourism village management system with tourist attractions. The GRT was developed using a research and development methodology. Additionally, its development included using the waterfall method whereby PostgreSQL/PostGIS, Bootstrap, PHP, B4A, and JavaScript software were used to design and code GRT. After being programmed, the GRT was tested for functionality, and it was concluded that the app is appropriate and meets the needs of tourists during their pre-trips or visitations to tourist sites. Further research should focus on developing tourism app modules following the uniqueness of halal tourism villages.

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The Impact of Information and Communication Technology on the Tourism Sector

Cited by 6 publications

References 17 publications

The Role of Telecommunications in Sustainable Development of Tourist Destinations

The Role of Telecommunications in Sustainable Development of Tourist Destinations

Sustainable Facilities Management for Muslim Friendly Tourism and Hospitality

Development of GIS-Based Rumah Gadang Tools as a Tourism Data Integrator for Halal Tourist Villages in West Sumatra, Indonesia

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