The Impact of Environmental Social Media Publications on User Satisfaction with and Trust in Tourism Businesses

Martínez‐Navalón, Juan Gabriel; Gelashvili, Vera; Saura, José Ramón

doi:10.3390/ijerph17155417

Cited by 23 publications

(18 citation statements)

References 97 publications

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“…The trust of the consumer has become an imperative component that calls for attention in mobile commerce (Hong and Cha, 2013;Shaw, 2014) and also in tourism businesses (Martínez-Naval on et al, 2020). Additionally, if the consumers trust the goodwill of the merchant, they will have an intention to purchase from them (Han and Windsor, 2011;Hajli, 2014).…”

Section: Trustmentioning

confidence: 99%

Understanding intentions and actual use of mobile wallets by millennial: an extended TAM model perspective

Sarmah¹,

Dhiman

Kanojia

2021

JIBR

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Purpose The present study aims to probe into the determinants of mobile wallet adoption by millennials with the assistance of extended technology acceptance model. Design/methodology/approach The data was collected from the students studying professional courses in leading private universities in the north region of India. Keeping in view of the objective and hypotheses, the Partial Least Square Structural Equation Modeling (PLS -SEM) technique was used to test the proposed model. Findings The tested model brings into notice the imperative observation, which clearly outlines that there are all significant relationships, which can be observed herein. To explicitly state: perceived ease of use (PEOU) has a significant positive relationship with the perceived usefulness followed by PEOU also shares a significant positive relationship with the behavioral intention, and lastly trust as a variable under study establishes a significant positive relationship with actual use (AU). Research limitations/implications Implications for the banking industry are to ensure the safety and privacy (financial information) confidential. Originality/value The present study contributes to the literature of mobile wallet in the developing nations.

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Section: Trustmentioning

confidence: 99%

Understanding intentions and actual use of mobile wallets by millennial: an extended TAM model perspective

Sarmah¹,

Dhiman

Kanojia

2021

JIBR

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“…Furthermore, the current study confirmed a significant positive effect of tourist trust on satisfaction, which is consistent with the findings of Wu et al (2016) and Amoako et al (2019) . Interestingly, the relationship between tourist trust and satisfaction has been in academic controversy, with some scholars arguing that satisfaction affects tourist trust ( Song et al, 2014 ; Al-Ansi and Han, 2019 ; Martinez-Navalon et al, 2020 ). However, in this context, tourist trust affects satisfaction, which can be explained by the fact that tourism public health services are closer to the basic needs of tourists, such as health and safety.…”

Section: Impact Of Tphsq On Tourist Loyaltymentioning

confidence: 99%

Service Quality in Tourism Public Health: Trust, Satisfaction, and Loyalty

Han

Zuo

Law³

et al. 2021

Front. Psychol.

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The spread of COVID-19 and large-scale travel restrictions has caused serious damage to the global tourism industry. Tourists pay additional attention to public health services and their health during travel, but studies on tourism public health service quality (TPHSQ) are limited. Therefore, this study aims to define TPHSQ and revise and validate its scale. The result of exploratory factor analysis (EFA) indicates that TPHSQ includes two dimensions “overall environmental image” and “public health facilities and management.” And based on 456 valid samples, the relationship among TPHSQ, tourists’ trust, satisfaction, and loyalty was validated using the multiple linear regression models. Results revealed the importance of the TPHSQ in improving tourists’ satisfaction and recovering their trust and loyalty. These results provided several implications for research, practice, and society that can benefit diverse stakeholders, which could accelerate the recovery of the tourism industry.

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“…Previous studies show that various functions of tourism mobile apps, such as mobile travel guides, recommendation systems, location-based services, and directions, are suitable to satisfy the needs of tourism consumers [11,12]. As a result, mobile apps are being used as a marketing tool to attract consumers in the tourism industry [13,14]. In addition, mobile apps increase consumers' negative perceptions, such as privacy and security concerns [15].…”

Section: Theoretical Background 21 Technology Readinessmentioning

confidence: 99%

The Impacts of Self-Construal and Perceived Risk on Technology Readiness

Choi

Yoo

2021

JTAER

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This paper explores how different self-construals interact with perceived risk and influence tourism consumers’ technology readiness toward tourism mobile apps. The study used 284 tourist participants to show that tourism consumers, regardless of self-construal type, have a negative perception of technology readiness when they perceive a high level of risk. Furthermore, those with independent self-construal have a more positive perception of technology readiness than those with an interdependent self-construal when they perceive a low level of risk. The results also show that technology readiness mediates the relationship between self-construal and use intention toward mobile apps. Based on these results, we proposed the following practical implications. First, companies need to find and lower potential risks that can be perceived in tourism mobile apps. They must also deliver different messages according to consumers’ self-construal. Companies should provide independents with information related to the positive benefits obtained through the mobile app, and interdependents should be provided with information that reduces perceived losses.

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The Impact of Environmental Social Media Publications on User Satisfaction with and Trust in Tourism Businesses

Cited by 23 publications

References 97 publications

Understanding intentions and actual use of mobile wallets by millennial: an extended TAM model perspective

Understanding intentions and actual use of mobile wallets by millennial: an extended TAM model perspective

Service Quality in Tourism Public Health: Trust, Satisfaction, and Loyalty

The Impacts of Self-Construal and Perceived Risk on Technology Readiness

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