2001
DOI: 10.2307/3069448
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The Impact of Employee Communication and Perceived External Prestige on Organizational Identification.

Abstract: Employees' Organizational Identification (OI) is measured in a customer service organization. Particularly the effects of employee communication and perceived external prestige (PEP) on OI were evaluated. Results show that employee communication affects OI more strongly than PEP. One aspect of employee communication, the communication climate, appears to play a central role: it mediates the impact on OI of the content of employee communication. These results suggest that the importance of how an organization c… Show more

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Cited by 985 publications
(973 citation statements)
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References 46 publications
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“…Leaders reported teams' shared vision (three items used in Pearce & Ensley, 2004) and their identification with the team (five items used in Smidts, Pruyn, & van Riel, 2001), and members reported their perceived team potency (five items used in Guzzo, Yost, Campbell, & Shea, 1993). All three measures were assessed with a 7-point Likert scale (1 ϭ strongly disagree, 7 ϭ strongly agree).…”
Section: Example 2: Antecedents Of Team Potency (Mediation In a 2-2-1mentioning
confidence: 99%
“…Leaders reported teams' shared vision (three items used in Pearce & Ensley, 2004) and their identification with the team (five items used in Smidts, Pruyn, & van Riel, 2001), and members reported their perceived team potency (five items used in Guzzo, Yost, Campbell, & Shea, 1993). All three measures were assessed with a 7-point Likert scale (1 ϭ strongly disagree, 7 ϭ strongly agree).…”
Section: Example 2: Antecedents Of Team Potency (Mediation In a 2-2-1mentioning
confidence: 99%
“…Open communication is determined by the communication climate, defined as "the perception of employees with regard to the quality of the mutual relations and the communication in an organization" (Bartels et al, 2007, p. 177). This describes whether employees feel comfortable talking to management and peers, and whether they perceive information they receive from the organization as trustworthy (Smidts et al, 2001). If the communication climate is evaluated positively employees are more likely to engage actively in conversations around organizational issues or in organizational decision making processes.…”
Section: Trickle Effects: Some Insights From Csr and Organization Stumentioning
confidence: 99%
“…Such a construed external image (cf. Smidts et al, 2001) suggests that employees are affected by the values they believe customers attribute to the organization, indicating potential trickle-up effects. Finally, in line with interorganizational identification (cf.…”
Section: Analysing Micro-level Interactions: Theoretical Inputs From mentioning
confidence: 99%
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“…Family business owners' integrity and self-worth are tied to the family firm's reputation (Dutton, Dukerich and Harquail, 1994;Smidts et al, 2001), particularly when the firm is more visible in the eyes of public through higher levels of ownership. Therefore, family business owners may forego the potential benefits of internationalisation when family ownership is at higher levels.…”
Section: Family Ownership and Internationalisationmentioning
confidence: 99%