The impact of economic, social and environmental factors on trip satisfaction and the likelihood of visitors returning

Abstract

h i g h l i g h t sTourist trip satisfaction impacts likelihood of returning and related revenues. Changes in factors affecting satisfaction impact revenue arising from repeat visits. Economic, social and environmental factors impact trip satisfaction. Many industries outside tourism impact on factors influencing trip satisfaction. Developing tourism policy requires a holistic view incorporating all local industries. a b s t r a c tTourism is vital to the economy of many regions; however visitor numbers in some are stagnating. Using a novel approach, this case study of the Great Barrier Reef explores and quantifies risks to visitor numbers, utilising tourist survey data supplemented by objective data from secondary sources. Economic, social and environmental factors affecting trip satisfaction are identified, which itself is found to affect the likelihood of a tourist returning; the impact of changes on trip satisfaction and on repeat visits is then estimated. Linkages between tourism and other industries are clearly demonstrated; increased construction work, decreased water clarity and decreased perceptions of tourist safety are all estimated to significantly reduce likelihood of repeat visits and hence impact tourist revenues, placing the financial viability of the industry at risk. Future development within the region should be evaluated holistically, rather than industries such as tourism, construction, agriculture etc. each being developed in isolation.

Does Designation as a UNESCO World Heritage Site Influence Tourist Evaluation of a Local Destination?

“…A possible explanation is that visitors spending little time on holiday, typically visit only the major attractions of the destination (Lau and McKercher, 2006) that are likely the more interesting and developed from a tourism supply side. In contrast with studies that have detected a positive effect of income on satisfaction (Shahrivar, 2012), the negative relation between tourists' evaluations and expenditure may reflect that wealthier tourists are not in a condition to benefit from high-end service during their trips (Jarvis et al, 2016). This calls for a possible role played by expectations as tourists willing to spend for exclusive services, are expected to be the more dissatisfied if conservation constraints do not allow for highly differentiated forms of preferential access to and use of the attractions.…”

Mapping Satellite Inherent Optical Properties Index in Coastal Waters of the Yucatán Peninsula (Mexico)

“…During the wet period, Cancún and Cozumel remained in the interval (−1, 1) which represents the average value for the CS-LME, and represents non-bloom conditions. At the Progreso monitoring point, which was in the interval (1,2) in June, showed IOP index values above two from 4 to 12 June (Figure 7), and punctually between 16 to 18 July (Figure 8), and from 13 to 15 August (Figure 9). Holbox was in bloom conditions mainly during the first June fortnight (Figure 7) and the second July fortnight (Figure 8), but also for some days in August ( Figure 9, 4 to 9 August and 28 to 30 August).…”

“…Tourism is an industry highly dependent on natural resources, and is key for the economy of many regions [1,2]. Specifically, coastal and marine tourism is one segment of the tourism market that has experienced the most important development in recent years [1,3].…”

“…Decreased water clarity caused by eutrophication processes and harmful algal blooms (HABs) affects trip satisfaction, and consequently, the likelihood of a tourist coming back to the same destination [2]. A sustainable tourism industry must aim to encourage repeat visits [2], and thus, must preserve the original values that once encouraged the first visitors. To be able to accomplish this objective, tourism cannot develop isolated from urban and non-urban planning.…”

Análise de aspectos hedônicos e utilitários como preditores da recomendação e recompra do Natal Luz

“…No entanto, a lealdade do consumidor possui diversos níveis e classificações que são em parte convergentes, mas que não formam um conceito único. Na área de turismo estudos como a satisfação com a experiência de consumo (Jarvis, Stoeckl, Liu, 2016), indicadores da lealdade conativa (Choi, Lu e Cai, 2015) e satisfação do cliente para o ambiente de serviços de restaurantes (Angnes, Mello Moyano e Lengler, 2015) demonstram a importância do tema para a área.…”