The impact of cultural intelligence on communication effectiveness, job satisfaction and anxiety for Chinese host country managers working for foreign multinationals

Abstract

Cultural intelligence (CQ) is an important construct attracting growing attention in academic literature and describing cross-cultural competencies. To date, researchers have only partially tested the relationship between CQ and its dependent variables, such as performance. In this study, the relationship between CQ and communication effectiveness and job satisfaction is measured in a sample of 225 Chinese managers working for foreign multinational enterprises in China. The results show that CQ plays an important role in reducing anxiety and influencing both communication effectiveness and job satisfaction positively. Another outcome is the unexpected influence of anxiety on job satisfaction but not on communication effectiveness. These findings contribute to the development of theory with regard to the CQ construct.

Assessing the measurement invariance of the four-dimensional cultural intelligence scale across countries: A composite model approach

“…The scale was developed in the U.S. and Singapore (Ang, Van Dyne, & Koh, 2006;Ang et al, 2007;Van Dyne, Ang, & Koh, 2008), but translated versions have been used in dozens of studies in non-Englishspeaking countries, such as China (Bücker, Furrer, Poutsma, & Buyens, 2014), Germany (Remhof, Gunkel, & Schl€ agel, 2013), and Turkey (Ş ahin, Gürbüz, K€ oksal, & Ercan, 2013). Numerous studies have applied the scale to compare CQ's effects across countries or cultures (Bücker, Furrer, & Peeters Weem, 2012;Ang et al, 2007;Engle & Nehrt, 2012;Engle, Dimitriadi, & Sadrieh, 2012;Imai & Gelfand, 2010), or have used it on pooled samples comprising individuals with different cultural backgrounds (e.g., Elenkov & Manev, 2009;Huff, 2013;Huff, Song, & Gresch, 2014;Lin, Chen, & Song, 2012;Malek & Budhwar, 2013;Ramalu, Rose, Kumar, & Uli, 2010).…”

Research on the English Cross-Cultural Communication Skills from the Perspectives of Differences in Chinese and Western Thinking

“…English communication skill is a practical problem, must go through a lot of language practice to accumulate rich experience. Communication is inseparable from the language environment, English teachers should improve the occasion, education students at universities and the colleges in using English corner, English club, and a variety of forms, such as English speech contest, extracurricular activities, more exposure to English, the communicate with foreign teachers, more better to cultivate cross-cultural awareness to improve the ability of the cross-cultural communication [8][9].…”

Exploring cultural intelligence truths: A systematic review

“…In this regard, Bücker, Furrer, Poutsma andBuyens (2014, p. 2068) affirm that CQ is 'attracting growing attention in academic literature'. In evaluating such literature, it would be important to ascertain the degree to which it situates within the general body of scientific knowledge framework (see Babbie & Mouton, 2011), particularly in terms of the truth statement elements thereof.…”

“…CQ, in aggregate, positively influenced job satisfaction (Bücker et al, 2014) as did the dimensions of metacognition, motivation and behaviour (Yeşil, 2013). Whilst all four of the CQ dimensions displayed a positive impact on job involvement (Chen, 2015), it was only motivational and behavioural CQ that positively affected adaptive performance .…”