The Impact of Airport Physical Environment on Perceived Safety and Domestic Travel Intention of Chinese Passengers during the COVID-19 Pandemic: The Mediating Role of Passenger Satisfaction

Guo, Ma; Ding, Yue; Ma, Junyi

doi:10.3390/su14095628

Cited by 12 publications

(7 citation statements)

References 65 publications

(121 reference statements)

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“…There is a growing body of evidence indicating the role of environmental psychology and health atmospherics in supporting psychological health and enhanced experiences with services and products, in order to enhance post-purchase behaviors in the tourism and hospitality sectors [23,27]. Additionally, many researchers assessed the factors associated with a green physical environment, such as consumers' attitudes, resilience, satisfaction, and brand engagement [9,28,29]. For instance, Han and Hyun [9] recently showed that a green environment (in outdoor and indoor settings) played an important role in improving mental health perceptions, loyalty and emotional well-being.…”

Section: The Concept Of Eco-design Of Airports' Physical Environmentmentioning

confidence: 99%

Travelers’ Subjective Well-Being as an Environmental Practice: Do Airport Buildings’ Eco-Design, Brand Engagement, and Brand Experience Matter?

Abdel-Gayed

Hassan²,

Abdou³

et al. 2023

IJERPH

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The physical environment of airports plays a crucial role in improving travelers’ perceptions and well-being. Adopting a green physical environment may elicit customers’ cognitive and emotional responses and provide a convenient consumption environment. Brand experience and engagement are other important consumer–firm interactions that influence the attributes of the passengers’ well-being. The current study sought to assess the impact of the eco-design of buildings, brand experience and engagement on the well-being of travelers at an international airport in Saudi Arabia. Additionally, the current study investigated the possible effects of eco-design on airport experience and engagement. The results of the structural equation modeling analysis revealed that the eco-design of airport buildings was independently associated with passengers’ well-being and brand engagement, but not with brand experience. Additionally, well-being was significantly predicted by brand engagement and experience. Airport managers are advised to adopt an internal eco-design to help promote passengers’ connection with the brand and improve their well-being, which would eventually be reflected in their behavioral attributes and decision-making.

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Section: The Concept Of Eco-design Of Airports' Physical Environmentmentioning

confidence: 99%

Travelers’ Subjective Well-Being as an Environmental Practice: Do Airport Buildings’ Eco-Design, Brand Engagement, and Brand Experience Matter?

Abdel-Gayed

Hassan²,

Abdou³

et al. 2023

IJERPH

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“…Kết quả nghiên cứu cũng chỉ ra môi trường vật lý có tác động tích cực đến sự hài lòng của hành khách thông qua cảm nhận về an toàn và an ninh. Kết quả tương tự nghiên cứu về của tác giả Ma, Ding [26] về dịch vụ tại sân bay, môi trường sân bay sạch sẽ đã cải thiện đáng kể cảm nhận về sự an toàn của hành khách.…”

Section: Thảo Luận a ý Nghĩa Lý Thuyếtunclassified

Tác động của yếu tố vật lý và yếu tố môi trường đến sự hài lòng của hành khách đối với nhà ga đường sắt đô thị ở Hà Nội

Duy,

Sơn,

Biên

2024

TCKHCNXD

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Nghiên cứu này xác định các yếu tố tác động đến sự hài lòng của hành khách đối với nhà ga đường sắt đô thị ở Hà Nội. Dữ liệu được thu thập từ 450 hành khách đang sử dụng dịch vụ tại các nhà ga đường sắt đô thị. Mô hình phương trình cấu trúc từng phần (PLS-SEM) được áp dụng để kiểm tra các mối quan hệ giữa các yếu tố trong mô hình đề xuất. Kết quả nghiên cứu cho thấy ngoài những yếu tố tác động được tìm thấy phổ biến trong các nghiên cứu trước như cảm nhận về an toàn và an ninh tác động đến sự hài lòng của hành khách, các yếu tố vật lý như điều kiện môi trường xung quanh, bố cục và không gian xung quanh, kí hiệu, biểu tượng và nhân viên, những người xung quanh trong môi trường xã hội cũng có tác động trực tiếp và gián tiếp đến sự hài lòng của hành khách đối với nhà ga đường sắt đô thị. Kết quả nghiên cứu là cơ sở cho các cơ quan ban ngành liên quan xây dựng những chính sách phù hợp nhằm nâng cao sự hài lòng của hành khách tại nhà ga, từ đó nâng cao sự hài lòng đối với hệ thống tàu điện nội đô nói chung.

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“…In essence, satisfaction acts as a key driver that translates students' perceptions and experiences into a commitment to persist in using mlearning despite the challenges posed by an unstable environment (X. Chen et al, 2022;Ma et al, 2022).…”

Section: Mediating Role Of Satisfactionmentioning

confidence: 99%

Continued Usage Intention of Mobile Learning (M-Learning) in Iraqi Universities Under an Unstable Environment: Integrating the ECM and UTAUT2 Models

Ghazi Hameed Al-Rikabi,

Bin Sumari,

A. Younis

2024

IJIKM

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Aim/Purpose: This study examines the adoption and continued use of m-learning in Iraqi universities amidst an unstable environment by extending the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) and Expectation-Confirmation Model (ECM) models. The primary goal is to address the specific challenges and opportunities in Iraq’s higher education institutions (HEIs) due to geopolitical instability and understand their impact on student acceptance, satisfaction, and continued m-learning usage. Background: The research builds on the growing importance of m-learning, especially in HEIs, and recognizes the unique challenges faced by institutions in Iraq, given the region’s instability. It identifies gaps in existing models and proposes extensions, introducing the variable “civil conflicts” to account for the volatile context. The study aims to contribute to a deeper understanding of m-learning acceptance in conflict-affected regions and provide insights for improving m-learning initiatives in Iraqi HEIs. Methodology: To achieve its objectives, this research employed a quantitative survey to collect data from 399 students in five Iraqi universities. PLS-SEM is used for the analysis of quantitative data, testing the extended UTAUT2 and ECM models. Contribution: The study’s findings are expected to contribute to the development of a nuanced understanding of m-learning adoption and continued usage in conflict-affected regions, particularly in the Iraqi HEI context. Findings: The study’s findings may inform strategies to enhance the effectiveness of m-learning initiatives in Iraqi HEIs and offer insights into how education can be supported in regions characterized by instability. Recommendations for Practitioners: Educators and policymakers can benefit from the research by making informed decisions to support education continuity and quality, particularly in conflict-affected areas. Recommendation for Researchers: Researchers can build upon this study by further exploring the adoption and usage of m-learning in unstable environments and evaluating the effectiveness of the proposed model extensions. Impact on Society: The research has the potential to positively impact society by improving access to quality education in regions affected by conflict and instability. Future Research: Future research can expand upon this study by examining the extended model’s applicability in different conflict-affected regions and assessing the long-term impact of m-learning initiatives on students’ educational outcomes.

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The Impact of Airport Physical Environment on Perceived Safety and Domestic Travel Intention of Chinese Passengers during the COVID-19 Pandemic: The Mediating Role of Passenger Satisfaction

Cited by 12 publications

References 65 publications

Travelers’ Subjective Well-Being as an Environmental Practice: Do Airport Buildings’ Eco-Design, Brand Engagement, and Brand Experience Matter?

Travelers’ Subjective Well-Being as an Environmental Practice: Do Airport Buildings’ Eco-Design, Brand Engagement, and Brand Experience Matter?

Tác động của yếu tố vật lý và yếu tố môi trường đến sự hài lòng của hành khách đối với nhà ga đường sắt đô thị ở Hà Nội

Continued Usage Intention of Mobile Learning (M-Learning) in Iraqi Universities Under an Unstable Environment: Integrating the ECM and UTAUT2 Models

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